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10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 44

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

.

2.

Select Get software and drivers.

44

Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

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Содержание OMEN 15-ax217

Страница 1: ...User Guide ...

Страница 2: ... all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details To acce...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ls 14 3 Connecting to a network 16 Connecting to a wireless network 16 Using the wireless controls 16 Airplane mode key 16 Operating system controls 16 Connecting to a WLAN 17 Using HP Mobile Broadband select products only 17 Using GPS select products only 18 Using Bluetooth wireless devices select products only 18 Connecting Bluetooth devices 18 Connecting to a wired network LAN select products o...

Страница 6: ...ng the integrated numeric keypad 26 6 Managing power 27 Initiating and exiting Sleep and Hibernation 27 Manually initiating and exiting Sleep 28 Manually initiating and exiting Hibernation select products only 28 Setting password protection on wakeup exiting Sleep or Hibernation 28 Using the power meter and power settings 29 Running on battery power 29 Factory sealed battery 29 Finding battery inf...

Страница 7: ...38 Using passwords 38 Setting Windows passwords 38 Setting Setup Utility BIOS passwords 39 Using Windows Hello select products only 39 Using Internet security software 39 Using antivirus software 40 Using firewall software 40 Installing software updates 40 Using HP Touchpoint Manager select products only 41 Securing your wireless network 41 Backing up your software applications and information 41 ...

Страница 8: ... What you need to know before you get started 48 Using the HP Recovery partition select products only 49 Using HP Recovery media to recover 49 Changing the computer boot order 50 Removing the HP Recovery partition select products only 51 12 Specifications 52 Input power 52 Operating environment 52 13 Electrostatic Discharge 54 14 Accessibility 55 Supported assistive technologies 55 Contacting supp...

Страница 9: ...nload an app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart ...

Страница 10: ...question mark icon in the taskbar Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo IMPORTANT You must be connected to the Internet to access the latest version of the user guide Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information R...

Страница 11: ... Specifications tab and then select User Guides or Go to http www hp com go orderdocuments IMPORTANT You must be connected to the Internet to access the latest version of the user guide Specific warranty information about this computer You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may p...

Страница 12: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Страница 13: ...see Using HP 3D DriveGuard select products only on page 34 3 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 RJ 45 network jack status ...

Страница 14: ...udio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information...

Страница 15: ...nly on page 39 To use your camera see Using the camera on page 20 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety...

Страница 16: ...nter or activate items on the screen NOTE For more information see Using TouchPad gestures on page 24 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Страница 17: ...uter shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on Top 9 ...

Страница 18: ...Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and slee...

Страница 19: ...g the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key Icon Description Opens the Get started app Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Switches the screen image between display devices connected to the syst...

Страница 20: ... previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Turns the airplane mode and wireless feature on or off NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible 12 Chapter ...

Страница 21: ...Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Страница 22: ...bed in this section the bottom of the computer inside the battery bay under the service door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resem...

Страница 23: ...rranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Страница 24: ... area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Select the Start button and then select the Get started app Using the wireless controls You can contr...

Страница 25: ...uter manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate netwo...

Страница 26: ...pp Select the Start button and then select the Get started app Connecting Bluetooth devices Before you can use a Bluetooth device you must establish a Bluetooth connection 1 Type bluetooth in the taskbar search box and then select Bluetooth settings 2 Turn on Bluetooth if it is not already turned on 3 Select your device from the list and then follow the on screen instructions NOTE If the device re...

Страница 27: ...e computer Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in the Get started app Select the Start button and...

Страница 28: ...usic stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on your computer or on a docki...

Страница 29: ...Hardware and Sound and then select Sound or Right click the Start button select Control Panel select Hardware and Sound and then select Sound Your computer may include an enhanced sound system by Bang Olufsen B O Play DTS Beats audio or another provider As a result your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system ...

Страница 30: ...reen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows Type control panel in the taskbar search box select Control Panel and then select A...

Страница 31: ...follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions Using gaming features SteelSeries Engine SteelSeries Engine is a unified platform software that allows you to customize your computer for all of your gaming needs With SteelSeries Engine you can do th...

Страница 32: ...ns of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Tap Use the tap double tap gesture to select or open an item on the screen Point to an item on the screen and then tap one finger on the TouchPad zone to select the item Double tap an item to open it Two finger pinch zoom Use the two finge...

Страница 33: ...er tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the options menu for the selected object Four finger tap Use the four finger tap to open the action center Tap four fingers on the Touchpad to open the action center and view current settings and notifications Using Tou...

Страница 34: ...e computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 11 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function fo...

Страница 35: ...tates Sleep and Hibernation Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 28 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the ...

Страница 36: ...arch box and then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Sav...

Страница 37: ...on reveals a message if the battery has reached a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a lo...

Страница 38: ...you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reac...

Страница 39: ...does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions WARNING Do no...

Страница 40: ...ing and should be replaced Contact support for information about obtaining a replacement AC power adapter Shutting down turning off the computer CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut dow...

Страница 41: ...ocedures try the following emergency procedures in the sequence provided Press ctrl alt delete select the Power icon and then select Shut down Press and hold the power button for at least 10 seconds Disconnect the computer from external power Shutting down turning off the computer 33 ...

Страница 42: ...instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall apps t...

Страница 43: ...If you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean ...

Страница 44: ...s on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of...

Страница 45: ...ons If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you pla...

Страница 46: ... the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwor...

Страница 47: ...y press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Windows Hello select products only On products equipp...

Страница 48: ...em or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider Host based firewalls Software that protects only the computer it is installed on Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network ...

Страница 49: ...n existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or ha...

Страница 50: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Страница 51: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Страница 52: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 44 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Страница 53: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 45 ...

Страница 54: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 46 For information on the recovery options that are available using the recovery media see Using Windows tools on page 47 Use Win...

Страница 55: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Страница 56: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 51 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you...

Страница 57: ...overy discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select ...

Страница 58: ...der IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and the...

Страница 59: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 46 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Страница 60: ... for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5 A 20 V dc 4 5 A 90 ...

Страница 61: ... to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 53 ...

Страница 62: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Страница 63: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 64: ...tery level 30 D Disk Cleanup software 34 Disk Defragmenter software 34 drive light 5 E electrostatic discharge 54 esc key identifying 11 external AC power using 31 F fingerprints registering 39 firewall software 40 fn key identifying 11 four finger tap TouchPad gesture 25 G gaming features using 23 GPS 18 H HDMI port connecting 22 HDMI port identifying 5 HDMI configuring audio 22 headphones connec...

Страница 65: ...mber computer 14 public WLAN connection 17 R recover options 48 recovery discs 47 49 HP Recovery Manager 48 media 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 15 wireless certification labels 15 RJ 45 network jack ident...

Страница 66: ...tings 29 using power settings 29 using sound settings 21 using the integrated numeric keypad 26 using the keyboard and optional mouse 26 using the TouchPad 24 V vents identifying 13 14 video 21 W Windows system restore point 46 47 Windows Hello using 39 Windows key identifying 11 Windows passwords 38 Windows tools using 47 wireless button 16 wireless certification label 15 wireless controls button...

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