Service and Support
Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of hard drives,
memory and processors). The warranty is fully supported by HP Services and a worldwide network of resellers and
service providers. In addition 90-day's getting started software telephone support may be covered under the
warranty or available for an additional fee. Enhancements to warranty services are available through HP Care Pack
services.
NOTE: Limited warranty includes 3 year parts, 3 year labor, 3-year on-site support
Care Pack services provide a range of life cycle support options that let you choose the service levels that meet
your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call
window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-
based IT solutions helping to deliver high level of application availability. Response times range from 30 mins
for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack Services include HP branded hardware options qualified for the server, purchased at the same time or
afterwards, internal to the enclosure, as well as 22" and smaller external monitors and tower UPS options up to
3KVA. 22" and smaller external monitors will be covered at the same service level and coverage period as the
server. For servers or storage systems installed within a rack, service also covers all HP qualified rack options
installed within the same rack.
NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or
visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us at:
NOTE: Additional information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP ProLiant ML530 Generation 2 (G2)
Standard Features
DA - 11359 Worldwide — Version 48 — September 24, 2004
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