1
Table of Contents
1.
Getting started .......................................................................................................................................................................................... 2
Important safety information .......................................................................................................................................................................... 2
Important service information and precautions ........................................................................................................................................... 2
RoHS (2002/95/EC) requirements ................................................................................................................................................................ 3
General descriptions ......................................................................................................................................................................................... 3
Firmware updates .............................................................................................................................................................................................. 3
Before returning the repaired product to the customer ............................................................................................................................. 3
2.
Monitor features ........................................................................................................................................................................................ 5
Features ............................................................................................................................................................................................................... 5
Front components ............................................................................................................................................................................................. 6
Rear components ............................................................................................................................................................................................... 7
Locating the serial number and product number ........................................................................................................................................ 8
3. Illustrated parts catalog............................................................................................................................................................................10
How to order parts .......................................................................................................................................................................................... 11
4.
Removal and replacement procedures ................................................................................................................................................13
Preparation for disassembly ........................................................................................................................................................................... 13
Rear cover ......................................................................................................................................................................................................... 13
Power board ..................................................................................................................................................................................................... 17
Connector repair .............................................................................................................................................................................................. 19
Audio connector M1 ......................................................................................................................................................................... 20
HDMI connector J2 .......................................................................................................................................................................... 20
DP connector J3 ................................................................................................................................................................................. 21
Function test..................................................................................................................................................................................................... 22
Table 4-1: Function test ................................................................................................................................................................................. 22
Support and troubleshooting ........................................................................................................................................................................ 23
Страница 1: ...Maintenance and Service Guide X27q model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...
Страница 2: ...ed States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fi...
Страница 3: ... customer 3 2 Monitor features 5 Features 5 Front components 6 Rear components 7 Locating the serial number and product number 8 3 Illustrated parts catalog 10 How to order parts 11 4 Removal and replacement procedures 13 Preparation for disassembly 13 Rear cover 13 Power board 17 Connector repair 19 Audio connector M1 20 HDMI connector J2 20 DP connector J3 21 Function test 22 Table 4 1 Function ...
Страница 4: ...pening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal This...
Страница 5: ...lied to all countries that require RoHS The RoHS Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market bef...
Страница 6: ...4 Measurements that are not within specified limits present a possible shock hazard You must check and repair the product before returning it to the customer ...
Страница 7: ...or standing position or moving from side to side Tilt and height adjustment capabilities Pivot capability to rotate the monitor head from landscape to portrait orientation select products only Four on screen display OSD buttons three that you can reconfigure to quickly allow selection of the most commonly used operations On screen display OSD adjustments in several languages for easy setup and scr...
Страница 8: ...ents and their descriptions Component Function 1 Menu button Press to open the OSD menu When the OSD menu is open the Menu light turns on 2 OSD buttons When the OSD menu is open press the buttons to navigate through the menu The function light icons indicate the default button functions 3 Power button Turns the monitor on or off ...
Страница 9: ... buttons 2 Power button Turns the monitor on or off 3 Power connector Connects an AC adapter 4 HDMI port Connects the HDMI cable to a source device such as a computer or game console 5 Display Port connector Connects the Display Port cable to a source device such as a computer or game console 6 Audio out headphone jack 7 Security cable slot Connects an optional security cable ...
Страница 10: ...t the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head You might need these numbers contacting HP for support For worldwide models except India Barcode label and spec label For India ...
Страница 11: ...9 ...
Страница 12: ...ame q ty 1 DECO 1 2 LENS 1 3 SPONGE 1 4 X27Q PANEL 1 5 MIDFRAME 1 6 POWER BOARD 1 7 CONVERTER BOARD 1 8 SCALER BOARD 9 MYLAR 1 10 MAINFRAME 1 11 REAR COVER 1 12 KEY BOARD 1 13 LED BOARD 1 14 STAND ASSY 2 15 BASE ASSY 1 S1 SCREW M3L4 11 S2 SCREW M4L8 1 S3 SCREW M3L7 7 S4 SCREW M3L7 2 S5 SCREW M3L3 2 S6 SCREW M4L10 4 ...
Страница 13: ...U distributors Farnell Farnell UK Electronic Components Distributor RS Component Capacitors RS Components rs online com DK https www digikey com Capacitors by distributor Component description Location Component distributor Distributor part number 470uF 20 25V 10 12 5000hr 1600mA C9905 RS 25ZLJ470M10X12 5 680uF 20 35V 12 20 3000hr 2000mA C905 C906 DK B41856C7687M000 Connectors by manufacturer Comp...
Страница 14: ...t doesn t match exactly You can purchase cables from the HP part store at https partsurfer hp com Search aspx NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer com select your country or region and then follow the on screen instructions Internal and External Power Supplies are available for purc...
Страница 15: ... of this guide 2 Clean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the f...
Страница 16: ...E ASS Y Put the monitor face down on a matched cushion Remove the hinge assy by push the hook up Remove the REAR_COVER Remove the rear cover screws by the screwdriver Remove the rear cover Remove the rear cover from the top side by hand disconnect the connectors ...
Страница 17: ...15 Remove the mainframe screws discon nect the connectors and remove the tapes Remove the mylar Tear out all tapes ...
Страница 18: ...16 Remove the boards Remove the screws by the screwdriver Power board and mainboard and converter board Remove the middle frame Remove the screws by the screwdriver ...
Страница 19: ...ower board part number is ADPC1961KFH1 Before removing the power board follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 13 Remove the power board 1 The HP X27q power board connector position is as follows ...
Страница 20: ...18 2 Locate the part number location on the board Warning after unpluging the power supply the capacitance is still chagred do not touch and discharge the capacitor ...
Страница 21: ...pair is only for out of warranty Repairing must operate by professional repairers Note in repair center not applicable for end user Electrostatic protection is required when component replacement is required The monitor meets ROHS please use Lead free solder wire for soldering If Connector need to replace must check specification and part number whether match the BOM and location If connector need...
Страница 22: ...ent in the Member States where it operates Reference to an official registration system as professional repairer where such system exists in the Member States concerned shall be accepted as proof of compliance with this point 2 The professional repairer is covered by insurance covering liabilities resulting from its activity regardless of whether this is required by the Member State Audio connecto...
Страница 23: ...J2 connector from the PCB 4 Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component DP connector J3 Repair the DP connector 1 Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin ...
Страница 24: ...ponent Function test Table 4 1 Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound plays correctly on the monitor Computer or DVD player DP test Confirm whether image displays and sound plays correctly on the monitor Computer or DVD player Audio test Change volume and balance to confirm whether volume is smooth and loud enough Speaker ...
Страница 25: ...Switch Input to Off and manually select the input Image appears blurred indistinct or too dark Brightness is too low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on screen Monitor video cable is disconnected Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while you ...
Страница 26: ...ed 10 seconds to disable the OSD lockout function Power Button is Locked is Displayed The monitor s power button is locked Press and hold the power button for 10 seconds to disable the power button lock function ...
