HDD Troubleshooting Guide
Page 6 of 48
If no DPS-capable hard disk drive are installed, the “IDE DPS Self-Test” or
“HDD Self-Test” option will not appear on the screen. (Note: SCSI drives are
not DPS-capable drives)
4.
Select the hard disk drive to be tested using the up and down arrow keys.
Press F10 to accept selection
Follow the menu screens to run the desired test.
For some computers, the Quick and Comprehensive tests are run consecutively.
To run the Quick test only, allow the Quick test to complete and once the
Comprehensive test has started, press “esc” to abort the test. A failure message
will appear after the Quick test if there are any failures.
When either test has been completed, one of three messages will be displayed:
•
Test Succeeded. Completion Code 0.
•
Test Aborted. Completion Code 1 or 2.
•
Test Failed. Drive replacement recommended. Completion Code 3-14.
(e.g. Test Failed. Drive replacement recommended. Completion Code 7.)
The completion code, if available, should be recorded for use on the warranty
claim and utilized in diagnosing the computer problem.
If the Comprehensive Test is aborted after the hard disk drive passes the Quick
test, only the “Test Aborted” message will appear.
Содержание HDD
Страница 1: ...HDD Troubleshooting Guide Page 1 of 48 HP HARD DISK DRIVE TROUBLESHOOTING GUIDE ...
Страница 28: ...HDD Troubleshooting Guide Page 28 of 48 3 Select language keyboard model and layout then press continue ...
Страница 30: ...HDD Troubleshooting Guide Page 30 of 48 6 When all are completed the Survey Screen will be displayed ...
Страница 32: ...HDD Troubleshooting Guide Page 32 of 48 ...
Страница 36: ...HDD Troubleshooting Guide Page 36 of 48 3 4 FLOW CHART 4 Noisy HDD and OS boots ...
Страница 38: ...HDD Troubleshooting Guide Page 38 of 48 3 6 FLOW CHART 6 Hangs during operation ...
Страница 40: ...HDD Troubleshooting Guide Page 40 of 48 3 8 FLOW CHART 8 HDD utilities report errors ...
Страница 42: ...HDD Troubleshooting Guide Page 42 of 48 3 10 FLOW CHART 10 Cannot run Drive Self Test due to failure ...