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Troubleshooting

User’s Guide

5–3

Getting Help Using the Worldwide Web

Before contacting customer services, refer to the support 
Web site at: 

http://www.hp.com/support

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips 
in this section, you may need to call technical support. Have 
the following information available when you call:

■

The monitor

■

Monitor model number (on front and back panel)

■

Serial number for the monitor (on back panel)

■

Purchase date from invoice

■

Conditions under which the problem occurred

■

Error messages received

■

Hardware configuration (found on Windows Control 
Panel)

■

Computer hardware and software you are using 

Содержание f2304

Страница 1: ...User s Guide HP f2304 High Definition 23 LCD Monitor ...

Страница 2: ...se or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA 2003 2004 Hewlett Packard Dev...

Страница 3: ... 3 5 Removing the Monitor Base 3 5 Mounting the Monitor 3 7 Removing the Side Panel 3 7 Side Panel Connectors 3 8 Cable Management 3 10 4 Operating the Monitor Installing the Information Files 4 1 Using Monitor Buttons 4 2 Adjusting Monitor Settings 4 5 Using the On Screen Display 4 5 Using the Auto Adjustment Function 4 8 Identifying Special OSD Messages 4 9 Adjusting Screen Quality 4 9 Enhancing...

Страница 4: ...D Monitor Quality and Pixel Policy for f2304 Monitor A 5 Entering User Modes A 6 Using the Energy Saver Feature A 7 B Agency Regulatory Notices Federal Communications Commission Notice B 1 Modifications B 2 Cables B 2 Declaration of Conformity for Products Marked with FCC Logo United States Only B 2 Canadian Notice B 3 Avis Canadien B 3 European Notice B 3 Japanese Notice B 4 Korean Notice B 4 EPA...

Страница 5: ...stor TFT The monitor features include Large wide screen 23 inch diagonal 58 4 cm viewable area display 1920 1200 resolution plus full screen support for lower resolutions Wide viewing angle to allow viewing from a sitting or a standing position Tilt adjustment capabilities Removable base for flexible mounting solutions Integrated stereo speakers ...

Страница 6: ...de a PC line in connector RCA connectors for AV input and a headphone jack connector VGA and DVI D signal cables included Plug and Play capability if supported by your system On Screen Display OSD adjustments in English Dutch French Italian Spanish and German for ease of set up and screen optimization The User Guide CD includes an information file INF Image Color Matching file ICM Auto Adjustment ...

Страница 7: ... risk of electric shock or damage to your equipment do not disable the power cord grounding feature This equipment is designed to be connected to a grounded earthed power outlet that is easily accessible to the operator The grounding plug is an important safety feature ÅWARNING For your safety be sure that the power outlet you plug the power cord into is easily accessible and located as close to t...

Страница 8: ...t or attempt to service this product yourself Adjust only those controls that are covered in the operating instructions If your monitor is not operating properly or has been dropped or damaged contact your HP authorized dealer reseller or service provider Use only a power source and connection appropriate for this monitor as indicated on the label back plate of the monitor Be sure the total ampere...

Страница 9: ...mmonia or any other volatile substances to clean your monitor or the screen These chemicals may damage the cabinet finish as well as the screen Slots and openings in the cabinet are provided for ventilation These openings must not be blocked or covered Never push objects of any kind into cabinet slots or other openings Do not drop your monitor or place it on an unstable surface Do not allow anythi...

Страница 10: ...he cabinet with a soft clean cloth ÄCAUTION Do not use benzene thinner ammonia or any volatile substance to clean the monitor screen or cabinet These chemicals may damage the monitor Never use water to clean an LCD screen If the screen requires additional cleaning use a clean cloth dampened with isopropyl alcohol Shipping the Monitor Keep the original packing box You may need it later if you move ...

Страница 11: ...e DVI D cable supplied with this monitor is for digital to digital connection only Your computer must have a DVI compatible graphics card installed for use with the DVI D signal cable When connecting the DVI D signal cable to the DVI I connector on the monitor you must connect the other end of the DVI D cable to the DVI connector on the computer To set up the monitor ensure that the power is turne...

Страница 12: ... signal cable to the VGA video connector on the rear panel of the computer and the other end to the back of the monitor Or Connect one end of the DVI D monitor signal cable to the DVI video connector on the rear panel of the computer and the other end to the back of the monitor ...

Страница 13: ...l outlet that is easily accessible at all times Disconnect power from the monitor by unplugging the power cord from the electrical outlet Do not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the electrical outlet grasp the cord by the plug 3 Connect the power cable to the back of th...

Страница 14: ... Side Panel on page 3 7 Connect the speakers cable to the PC Audio In connector on the monitor and then connect the other end to the Audio Out connector on the back of the PC 5 Adjust the monitor as needed for your comfort using the monitor s tilt adjustment capabilities 5º 20º ...

Страница 15: ...id video signals The inputs can be selected via the On Screen Display OSD feature or by pressing the Input button on the monitor s front bezel The video mode supported by the DVI I connector is determined by the video cable used For digital operation use the DVI D to DVI D signal cable provided Removing the Monitor Base You can remove the monitor base to mount the monitor on a wall swing arm or ot...

Страница 16: ... the monitor To remove the monitor base 1 Disconnect and remove the signal and power cables from the back of the monitor 2 Lay the monitor face down on a flat area 3 Remove the back panel by gently pulling on the handle and then slowly easing the tabs around the panel out of the tab slots 4 Remove the four screws from the monitor base as shown in the following illustration 5 Remove the monitor bas...

Страница 17: ...unting holes are spaced 4 inches 10 2 cm apart Mount the monitor to a swing arm or other mounting fixture by following the instructions included with the mounting fixture to be used Removing the Side Panel On the back of the f2304 monitor there are several connectors behind the side panel To remove the side panel 1 Gently pull on the edge of the side panel 2 Slowly ease the tabs around the side pa...

Страница 18: ... component output of a DVD player or set top box The f2304 monitor is capable of displaying video from 480i 480p 720p and 1080i sources B Pb Blue C Pr Red D S VIDEO IN Black S video Input connects to an S video output device such as console game set top box VCR or DVD player A composite cable can be attached to the S video input using the supplied composite to S video adapter ...

Страница 19: ...onsole game set top box VCR or DVD player When component or S video input is selected from the onscreen display audio will be used from this source F L White G Lime Green PC Audio In connects to audio from a PC source When VGA or DVI input is selected audio will be used from this source Label Connector Color Function ...

Страница 20: ... and DVI cables can be threaded through the hole in the back of the monitor stand and positioned over the two hooks on the inside of the monitor stand located through the back opening Similarly the cables you connect to the back side of your monitor can be threaded through the bottom of the side door and looped through the same opening on the back of the monitor ...

Страница 21: ...are devices The INF file ensures monitor compatibility and optimization with your computer s graphics adapter You can download INF files by clicking on http www hp com support and then selecting the desired monitor The ICM file provides color matching consistency from monitor screen to printer and is activated from within graphics programs that have this feature To install these files on your comp...

Страница 22: ... the monitor The monitor buttons are used to Turn on the monitor Open the Main Menu onscreen display OSD window where you can change the monitor settings Control the brightness and contrast of the display Open the Picture in Picture PiP window when analog or digital video is displayed Select signal input Adjust volume ...

Страница 23: ... headphone device Note When the headphone connector is being used the monitor speakers are muted C _ Volume Down Turns volume lower D Volume Up Turns volume higher E PiP PiP button Opens the Picture in Picture PiP window when analog or digital video is displayed If the PiP setting is selected without valid S video or component video input signals the PiP window appears black A C D E F G H I B J ...

Страница 24: ...press the OSD Up and Down buttons to adjust the brightness then press the Menu button to confirm the new setting I OSD Up Adjustment Select and adjust the OSD Menu settings Contrast control hot key When OSD is not active pressing the OSD Up control displays the OSD Contrast Adjust function When the OSD Contrast adjust scale is visible press the OSD Up and Down buttons to adjust the contrast then p...

Страница 25: ...en display OSD Press the Menu button on the monitor s front panel to view the OSD menu Select Language and then select one of six available languages for the menu The following table shows the menus and their functions at each level OSD Menu Levels Menu Level 1 Menu Level 2 Menu Level 3 Menu Level 4 Brightness Adjustment Scale Contrast Adjustment Scale Image Control Auto Adjustment Adjusting Messa...

Страница 26: ...Adjustment Scale Clock Phase Adjustment Scale Color 9300K 6500K sRGB Custom Color Red Green Blue Video Color Hue Saturation Language Deutsch English Español Français Italiano Nederlands Management Power Saver On Off Selection Power On Recall On Off Selection Mode Display On Off Selection OSD Menu Levels Menu Level 1 Menu Level 2 Menu Level 3 Menu Level 4 ...

Страница 27: ...Scale Vertical Position Adjustment Scale OSD Timeout Adjustment Scale OSD Transparency Adjustment Scale Video Input Controls Video Input Select Analog D SUB Analog DVI Digital DVI S video Component Video Auto Detect PiP Control PiP Source S video Component Video PiP Size PiP Off Small Medium Large OSD Menu Levels Menu Level 1 Menu Level 2 Menu Level 3 Menu Level 4 ...

Страница 28: ...Auto button and the auto adjustment pattern software on the User Guide CD that came with this monitor 1 Insert the provided CD ROM disc into the computer 2 Run the software file Adjustment pattern exe from the CD ROM drive to display a setup test pattern 3 Press the Auto button on the monitor to produce a stable centered image Horizontal Position Adj Scale Vertical Position Adj Scale Factory Reset...

Страница 29: ...r is not receiving a video signal from the PC or one of the five monitor signal connectors Check to see if the PC or input signal source is off or in the power saving mode Multiple Inputs are active Use the OSD to select the desired video input Indicates the monitor has more than one video input Adjusting Screen Quality Allow the monitor to warm up for 20 minutes before performing the following pr...

Страница 30: ...el of the monitor to select one of the following video sources S video or Component Video 2 Press the Menu button on the front panel of the monitor to launch the On Screen Display OSD Main Menu 3 Select Image Control from the OSD Main Menu When the Image Control menu opens scroll down to select Image Zoom 4 In the Image Zoom menu use the OSD up and down buttons on the front panel to select and hig...

Страница 31: ...This monitor contains advanced circuitry that allows the flat panel screen to function like a standard monitor Two controls in the OSD can be adjusted to improve image performance Clock and Clock Phase Use these controls only when the auto adjust function does not provide a satisfactory image The Clock must first be set correctly since the Clock Phase settings are dependent on the main Clock setti...

Страница 32: ...dapter included Component video The monitor is compatible with NTSC PAL and SECAM video standards Additionally the component video connectors are capable of supporting the 480 line progressive 480p the 720 line progressive 720p and the 1080 line interlaced 1080i High Definition Video modes when connected to an external HD video decoder Composite to S video Adapter A Composite to S video adapter is...

Страница 33: ...e Input button to select S video input 5 If the display becomes distorted press and hold the PIP button for at least 5 seconds until the display is corrected Repeat step 5 whenever the Input button is pressed or the Factory Reset Function is activated ...

Страница 34: ...4 14 User s Guide Operating the Monitor ...

Страница 35: ...ge is displayed Power cord is disconnected Connect the power cord Monitor power switch is turned off Press the power button Video cable is improperly connected Connect the video cable properly Refer to Chapter 3 Setting Up the Monitor for more information Screen blanking utility is active or PC is in the power saving mode Depress any key on the keyboard or move the mouse to deactivate the screen b...

Страница 36: ...displayed on screen Monitor video cable is disconnected Connect the 15 pin monitor video cable to the VGA connector on the computer Be sure that the computer power is off while connecting the video cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are set higher than what the monitor supports Restart your computer and enter Windows Safe Mode by pressing th...

Страница 37: ...ing the troubleshooting tips in this section you may need to call technical support Have the following information available when you call The monitor Monitor model number on front and back panel Serial number for the monitor on back panel Purchase date from invoice Conditions under which the problem occurred Error messages received Hardware configuration found on Windows Control Panel Computer ha...

Страница 38: ...5 4 User s Guide Troubleshooting ...

Страница 39: ...9 lbs 9 5 kg Dimensions includes pedestal Height maximum Depth Width 16 9 inches 7 8 inches 25 3 inches 428 mm 197 mm 642 mm Maximum Graphics Resolution 1920 x 1200 60 Hz digital input Reduced Blanking Mode only 1920 x 1200 60 Hz analog input Text Mode 720 x 400 Dot Pitch 0 258 x 0 258 mm Horizontal Frequency 30 to 94 KHz Vertical Refresh Rate 48 to 85 Hz Operating Temperature Non operating Temper...

Страница 40: ... vary either higher or lower Relative Humidity Operating Non Operating 20 to 80 5 to 95 Power Source 100 240 V 50 60 Hz Power Consumption 100 watts Input Terminals VGA 15 pin D type connector with cable included DVI I connector with DVI D cable included S video connector with composite video adapter included Component Video Color Display Values CIE Chromaticity Coordinates x 0 030 y 0 030 Red 0 64...

Страница 41: ...nd 15 seconds later your settings will revert to the previous resolution mode Preset mode 23 1920 x 1200 is a new video resolution mode developed for digital monitors that support DVI signal input using reduced blanking techniques Before selecting this new video mode on the f2304 monitor and to avoid images not displaying properly refer to the documentation that comes with the video graphics syste...

Страница 42: ...1280 x 768 47 396 60 0 68 25 CVT 0 98M9 R 14 1280 x 960 60 00 60 00 108 000 VESA 15 1280 x 1024 63 98 60 02 108 000 VESA 16 1280 x 1024 79 98 75 02 135 000 VESA 17 1280 x 1024 91 15 85 02 157 500 VESA 18 1600 x 1000 61 648 60 00 108 50 CVT 1 60MA R 19 1600 x 1200 75 00 60 00 162 000 VESA 20 1600 x 1200 93 80 75 00 202 500 VESA 21 1680 x 1050 65 29 60 00 146 250 CVT 1 76MA 22 1920 x1080 67 158 60 0...

Страница 43: ...r sub pixels A pixel consists of one red one green and one blue sub pixel A defective whole pixel is always turned on a bright spot on a dark background or it is always off a dark spot on a bright background The first is the more visible of the two A defective sub pixel dot defect is less visible than a defective whole pixel and is small and only visible on a specific background The HP display doe...

Страница 44: ...improvements are made Entering User Modes The video controller signal may occasionally call for a mode that is not preset if You are not using a Hewlett Packard standard graphics adapter You are not using a preset mode If this occurs you may need to readjust the parameters of the monitor screen by using the on screen display Your changes can be made to any or all of these modes and saved in memory...

Страница 45: ...is turned amber When the monitor is in the reduced power state the monitor will utilize less than 3 watts of power There is a brief warm up period before the monitor will return to its normal operating mode Refer to your computer manual for instructions on setting energy saver features sometimes called power management features The above energy saver feature only works when connected to computers ...

Страница 46: ...A 8 User s Guide Specifications ...

Страница 47: ...ay cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or ...

Страница 48: ...Conformity for Products Marked with FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact Hewlett Packard P O Box ...

Страница 49: ...el brouilleur du Canada European Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms in brackets are the equivalent international standards EN55022 CISPR 22 Electromagnetic Interference EN55024 I...

Страница 50: ...Energy Star Logo meet the requirements of the EPA Energy Star program As an Energy Star Partner Hewlett Packard has determined that this product meets the Energy Star guidelines for energy efficiency Specific details on using the Energy Saving features can be found in the energy saver or power management section of the computer manual ...

Страница 51: ...d must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the cross sectional area of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you ...

Страница 52: ...facturers hardware in several geographic areas The terms and availability of these programs vary by geography because of differences in regulatory requirements and local customer demand For information on the HP recycling program refer to the HP Web site at http www hp com hpinfo globalcitizenship environment recycle hardware html ...

Страница 53: ... electronics equipment are concerned is that environmentally harmful substances are used both in the products and during their manufacture Since it is not so far possible to satisfactorily recycle the majority of electronics equipment most of these potentially damaging substances sooner or later enter nature There are also other characteristics of a computer such as energy consumption levels that ...

Страница 54: ...nd chlorinated flame retardants CFCs freons and chlorinated solvents among other things The product must be prepared for recycling and the manufacturer is obliged to have an environmental policy which must be adhered to in each country region where the company implements its operational policy The energy requirements include a demand that the computer and or monitor after a certain period of inact...

Страница 55: ...cesses Flame retardants have been found in human blood and researchers fear that disturbances in fetus development may occur The relevant TCO 99 demand requires that plastic components weighing more than 25 grams must not contain flame retardants with organically bound bromine or chlorine Flame retardants are allowed in the printed circuit boards since no substitutes are available Cadmium Cadmium ...

Страница 56: ...CFCs freons The relevant TCO 99 requirement states that neither CFCs nor HCFCs may be used during the manufacture and assembly of the product CFCs freons are sometimes used for washing printed circuit boards CFCs break down ozone and thereby damage the ozone layer in the stratosphere causing increased reception on earth of ultraviolet light with e g increased risks of skin cancer malignant melanom...

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