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10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic 
tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating 
system so that it can isolate hardware failures from issues that are caused by the operating system or other 
software components.

To start HP PC Hardware Diagnostics (UEFI):

1.

Turn off the tablet.

2.

Hold the Volume down button.

3.

While continuing to hold the Volume down button, press the power button to turn on the tablet.

The Startup menu is displayed.

4.

Tap F2 System Diagnostics.

5.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the 
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press the volume down button.

Downloading HP PC Hardware Diagnostics (UEFI)

NOTE:

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

The preferred method is to download UEFI to your tablet. You can also download UEFI to a USB device; 
depending on the type of USB device used.

There are two options to download HP PC Hardware Diagnostics:

Download the latest UEFI version: 

1.

Go t

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product: 

1.

Go t

http://www.hp.com/support

, and then select your country. The HP Support page is displayed.

2.

Select Drivers & Downloads.

3.

In the text box, enter the product name, and then select Go.

– or –

Select Find Now to let HP automatically detect your product.

4.

Select your tablet, and then select your operating system.

5.

In the Diagnostic section,  follow the on-screen instructions to select and download the UEFI version 
you want.

Downloading HP PC Hardware Diagnostics (UEFI)

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Содержание ENVY 8 Note

Страница 1: ... štandardov Úplné vyhlásenie o zhode možno nájsť na tejto webovej stránke http www hp eu certificates Vyhľadávajte podľa názvu modelu produktu alebo regulačného čísla modelu RMN ktoré možno nájsť na regulačnom štítku Regulačné záležitosti má na starosti oddelenie Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Izjava o skladnosti Izdelki z oznako CE so v sklad...

Страница 2: ...minated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule Information for European Union Commission Regulation 1275 2008 To locate product power consumption data including when the product is in networked standby with all wired network ports connected and wireless devices connected ...

Страница 3: ...User Guide ...

Страница 4: ... that are common to most models Some features may not be available on your tablet Not all features are available in all editions of Windows This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your...

Страница 5: ...e such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The tablet and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iii ...

Страница 6: ...iv Safety warning notice ...

Страница 7: ...omTM series processor and a Windows operating system If your tablet is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your tablet will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 8: ...vi Processor configuration setting select products only ...

Страница 9: ...nly 10 Installing a micro SIM card select products only 10 Using GPS 10 Using Bluetooth wireless devices 11 Connecting Bluetooth devices 11 4 Enjoying entertainment features 12 Using a camera 12 Using audio 12 Connecting speakers 12 Connecting headphones 12 Connecting headsets 13 Using sound settings 13 Using video 13 Discovering and connecting to Miracast compatible wireless displays 13 5 Navigat...

Страница 10: ...ble 20 Resolving a low battery level when no power source is available 20 Running on AC power 20 Shutting down turning off the tablet 21 8 Maintaining your tablet 22 Updating programs and drivers 22 Cleaning your tablet 22 Cleaning procedures 23 Cleaning the display 23 Cleaning the sides or back 23 Traveling with or shipping your tablet 24 9 Securing your tablet and information 25 Using passwords ...

Страница 11: ...UEFI 29 11 Backing up and recovering 30 Backing up your information 30 Performing a system recovery 30 Changing the boot device order 30 Using Windows reset tools 31 12 Electrostatic Discharge 32 13 Accessibility 33 Supported assistive technologies 33 Contacting support 33 Index 34 ix ...

Страница 12: ...x ...

Страница 13: ... Connecting to a network on page 8 Update your antivirus software Protect your tablet from damage caused by viruses The software may be preinstalled on the tablet For more information see Using antivirus software on page 26 Find installed software Access a list of the software preinstalled on the tablet Select the Start button and then select All apps Back up your hard drive by creating a recovery...

Страница 14: ... taskbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper tablet setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then select...

Страница 15: ...ns HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address More HP...

Страница 16: ...search box and then select the Device Manager app A list displays all the devices installed on your tablet Locating software To find out what software is installed on your tablet Select the Start button and then select All apps or Tap and hold the Start button and then select Programs and Features 4 Chapter 2 Getting to know your tablet ...

Страница 17: ...ces WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Specifications tab and ...

Страница 18: ...Sleep CAUTION Pressing and holding down the power button results in the loss of unsaved information NOTE Although you can turn off the tablet with the power button the recommended procedure is to use the Windows Shut down command To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings 7 Volume button Press to incr...

Страница 19: ...sion keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Specifica...

Страница 20: ...tively providing coverage across entire states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as tablets phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each o...

Страница 21: ...rt for mobile broadband service Your new tablet when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate network without the need for Wi Fi hotspots NOTE If your tablet includes HP DataPass the instructions in this section do not apply See Using HP DataPass select products only on page 10 You might need the HP Mobile Broad...

Страница 22: ...size of a SIM card by cutting or sanding the card 1 Place the tablet on a flat surface display panel side down 2 Insert the card tray removal tool 1 into the card tray access hole 3 Press in gently only until the card tray is ejected 4 Remove the tray 2 from the tablet and insert the card 3 5 Replace the tray 4 in the tablet 6 Press in gently on the tray until it is firmly seated To set your mobil...

Страница 23: ...eer to peer capability that allows you to set up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting Bluetooth devices Before you can use a Bluetooth device follow these steps to establish a Bluetooth connection 1 Type Bluetooth in the taskbar search box and then select Bluetooth settings 2 Select Devices select Connec...

Страница 24: ... or headphones Connecting speakers You can attach wired speakers to your tablet by connecting them to the audio out headphone audio in microphone combo jack on your tablet To connect wireless speakers to your tablet follow the device manufacturer s instructions Before connecting speakers lower the volume setting Connecting headphones WARNING To reduce the risk of personal injury lower the volume s...

Страница 25: ...an enhanced sound system by B O As a result your tablet may include advanced audio features that can be controlled through an audio control panel specific to your audio system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using...

Страница 26: ...inger pinch zoom Use the two finger pinch zoom to zoom out or in on images or text Zoom out by placing two fingers apart on the touch screen and then moving your fingers together Zoom in by placing two fingers together on the touch screen and then moving your fingers apart One finger slide Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the s...

Страница 27: ...inations to perform specific functions After the keyboard base is paired you can use the keyboard with the tablet For more information on Bluetooth pairing see Using Bluetooth wireless devices on page 11 For details about using the keyboard refer to the instructions included with the keyboard Using the tablet pen You can use the pen directly on the tablet For details about using the pen refer to t...

Страница 28: ...ge to the memory card connectors use minimal force to insert a microSD card 1 Place the tablet on a flat surface display panel side down 2 Insert the card tray removal tool 1 into the card tray access hole 3 Press in gently only until the card tray is ejected 4 Remove the tray 2 from the tablet and insert the card 3 5 Replace the tray 4 in the tablet 6 Press in gently on the tray until it is firml...

Страница 29: ... icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Place the tablet on a flat surface display panel side down 4 Insert the card tray removal tool 1 into the card tray access hole 5 Press in gently only until the card tray is ejected 6 Remove the tray 2 from the tablet and remove the card 3 7 Replace the tray 4 in the tablet 8 Press in gently on ...

Страница 30: ...Sleep state while reading from or writing to an external media card Manually initiating and exiting Sleep To initiate Sleep select the Start button select the Power icon and then select Sleep You can exit Sleep by briefly pressing the power button When the tablet exits Sleep your work returns to the screen NOTE If you have set a password to be required on exiting Sleep you must enter your Windows ...

Страница 31: ...et and other factors Factory sealed battery To monitor the status of the battery or if the battery is no longer holding a charge run HP Battery Check in the HP Support Assistant app 1 Type support in the taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If...

Страница 32: ...ee Using the power meter and power settings on page 19 The tablet takes the following action for a critical battery level If the tablet is on or in the Sleep state the tablet remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the tablet ...

Страница 33: ... The Shut down command closes all open programs including the operating system and then turns off the display and tablet Shut down the tablet when the tablet will be unused and disconnected from external power for an extended period Although you can turn off the tablet with the power button the recommended procedure is to use the Windows Shut down command NOTE If the tablet is in the Sleep state f...

Страница 34: ...the taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your tablet Use the following products to safely clean your tablet Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable...

Страница 35: ...ents or liquids directly on any tablet surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Cleaning the sides or back To clean the sides or back use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or u...

Страница 36: ...ten for the in flight announcement that tells you when you are allowed to use your tablet In flight tablet use is at the discretion of the airline If you are shipping the tablet use suitable protective packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous l...

Страница 37: ... helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the tablet record each password and store it in a secure place away from the tablet Do not store passwords in a file on the tablet When creating passwords follow requirements set by the program Change you...

Страница 38: ... the Internet you potentially expose your tablet to viruses spyware and other online threats To help protect your tablet Internet security software that includes antivirus and firewall features may be preinstalled on your tablet as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommend...

Страница 39: ...dows Update and then follow the on screen instructions 3 To schedule a time for installing updates select Advanced Options and then follow the on screen instructions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not pr...

Страница 40: ...let The Startup menu is displayed 4 Select Security and then follow the on screen instructions Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up and recovering on page 30 28 Chapter 9 Sec...

Страница 41: ...C Hardware Diagnostics UEFI NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only The preferred method is to download UEFI to your tablet You can also download UEFI to a USB device depending on the type of USB device used There are two options to download HP PC Hardware Diagnostics Download the latest UEFI version 1 Go to http www hp com go techcenter pcdia...

Страница 42: ...ia and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features type backup in the taskbar search box and then select from the list of displayed options Performing a system recovery In case of system failu...

Страница 43: ...the boot device 9 Restart the tablet Using Windows reset tools When your tablet is not working properly and you need to regain system stability the Windows reset tools allow you to start fresh and keep what is important to you For more information on these features type reset in the taskbar search box and then select from the list of displayed options Performing a system recovery 31 ...

Страница 44: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the tablet first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components...

Страница 45: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 46: ...bile Broadband activating 9 IMEI number 9 MEID number 9 HP PC Hardware Diagnostics UEFI downloading 29 HP resources 2 I IMEI number 9 initiating Sleep 18 internal microphones identifying 6 Internet security software using 26 J jacks audio out headphone audio in microphone combo 5 L lights AC adapter and battery light 6 locating information hardware 4 software 4 low battery level 20 M maintenance u...

Страница 47: ...er pinch zoom touch screen gesture 14 U unresponsive system 21 updating programs and drivers 22 USB 2 0 port identifying 7 using external AC power 20 using passwords 25 using power meter settings 19 using power settings 19 using sound settings 13 V video 13 volume button identifying 6 W webcams identifying 6 Windows tools 31 Windows passwords 25 wireless controls operating system 8 wireless networ...

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