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section provides a speedy, simple way to return the computer to its original state. This option removes

all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT:

This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the

f11

key or from the Start screen.

To use the

f11

key:

Press

f11

while the computer boots.

– or –

Press and hold

f11

as you press the power button.

Select

Troubleshoot

from the boot options menu.

Select

Reset your PC

, and then follow the on-screen instructions.

To use the Start screen:

From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

Click

Settings

Click

Change PC settings

in the bottom-right corner of the screen, and then select

General

from the PC settings screen.

Under

Remove everything and reinstall Windows

, select

Get started

, and follow the

on-screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using

the HP Recovery media you created, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the

programs that were installed at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and

software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from

the hard drive and re-creating the partitions. Then it reinstalls the operating system and the

software that was installed at the factory.

The HP Recovery partition (select models only) allows Minimized Image Recovery.

110

Chapter 9 Backing up, restoring, and recovering

Содержание ENVY 17

Страница 1: ...HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...omissions contained herein Second Edition August 2013 First Edition April 2013 Document Part Number 715237 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to ta...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...lustrated parts catalog 19 Computer major components 19 Display assembly subcomponents 28 Mass storage devices 29 Miscellaneous parts 30 Sequential part number listing 31 4 Removal and replacement procedures preliminary requirements 40 Tools required 40 Service considerations 40 Plastic parts 40 Cables and connectors 41 Drive handling 41 Grounding guidelines 42 Electrostatic discharge damage 42 Pa...

Страница 8: ...lay panel 59 RTC battery 63 Base enclosure 64 Front speakers 68 Optical drive connector board 69 Subwoofer 70 Display hinges and top cover 72 Display panel cable 74 Webcamera microphone module 75 WLAN antenna cables 77 USB board 79 Fingerprint reader board 81 Leap Motion module 82 Power connector cable 84 Fan 85 System board 86 Heat sink 89 Processor 91 Keyboard 92 Rear speakers 95 Power button bo...

Страница 9: ... HP Recovery media 107 Restore and recovery 108 Using Windows Refresh for quick and easy recovery 109 Remove everything and reinstall Windows 109 Recovering using HP Recovery Manager 110 What you need to know 111 Using the HP Recovery partition to recover a minimized image select models only 111 Using HP Recovery media to recover 112 Changing the computer boot order 112 Removing the HP Recovery pa...

Страница 10: ...x ...

Страница 11: ...ocessor 1600 MHz FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i5 3230M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 ...

Страница 12: ...work WLAN antenna cables Supports 16 9 wide aspect ratio Memory Two customer accessible upgradable memory module slots DDR3L 1600MHz Dual Channel Support Supports up to 16 GB of system RAM in the following configurations 4096 MB total system memory 2048 2 4096 MB total system memory 4096 1 6144 MB total system memory 2048 1 4096 1 8192 MB total system memory 4096 2 8192 MB total system memory 8192...

Страница 13: ...ti DVD R RW Double Layer Support Zero Power ODD External optical drives External USB Serial ATA 12 7 mm tray load Supports the following external optical drives DVD RW Double Layer SuperMulti Audio and video Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high definition webcam fixed no tilt activity LED 1PC USB 2 0 M JPEG 1280 720 by 30 frames per second Dual array digi...

Страница 14: ... Wi Fi BT 4 0 Combo Adapter External memory card Push push insertion removal Supports memory cards such as Secure Digital SD Internal card One half size mini card slot for WLAN One full size mini card slot for Intel mSATA Cache Ports HDMI version 1 4 supporting 1920 1200 60Hz Combination audio out audio in stereo port supports jack detection USB 3 0 4 ports RJ 45 Ethernet includes link and activit...

Страница 15: ...odels only 90W EM 4 5mm connector select models only 120W 4 5mm connector select models only 1 M length power cord Supports the following batteries 6 Cell battery 62Whr 2 8Ah supports fast charge up to 90 charged in 90 minutes Operating system Preinstalled Windows 8 64 bit Serviceability End user replaceable parts Memory Optical drive Hard drive Battery AC adapter Mini card components 5 ...

Страница 16: ...components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer PCID label The PCID label provides the information required to pro...

Страница 17: ...Service tag and PCID label 7 ...

Страница 18: ... Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 8 Chapter 2 External component identification ...

Страница 19: ...ions 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or ...

Страница 20: ...ox In the search box type power select Settings and then select Power options or To learn more about your power settings from the Start screen type p In the search box type power select Settings and then select Power options 2 Speakers 2 Produce sound 3 Leap Motion select models only Leap Motion allows you to control custom apps with your hands and fingers in the air When you first turn Leap Motio...

Страница 21: ...om an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When...

Страница 22: ... least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On som...

Страница 23: ...ful Amber The fingerprint authentication failed TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 13 ...

Страница 24: ...vice 4 RJ 45 network jack Connects a network cable RJ 45 network status light White The network is connected Amber Activity is occurring on the network 5 USB 3 0 charging port Connects an optional USB device The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you ...

Страница 25: ...k Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulato...

Страница 26: ...ect button Releases the optical drive disc tray 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 6 Power connector Connects an AC adapter 16 Chapter 2 External component identification ...

Страница 27: ...nable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery bay Holds the battery 4 Battery release latch Releases the battery Bottom 17 ...

Страница 28: ... module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support 18 Chapter 2 Extern...

Страница 29: ...components NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details Computer major components 19 ...

Страница 30: ...20 Chapter 3 Illustrated parts catalog ...

Страница 31: ... models and computer models equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 720271 001 3 Power button board includes cable 720250 001 4 TouchPad module includes cable For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScre...

Страница 32: ...1 For use in Saudi Arabia 736685 171 For use in Spain 736685 071 For use in Switzerland 736685 BG1 For use in Turkey 736685 141 For use in the United Kingdom and Singapore 736685 031 For use in the United States 736685 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but without Leap Motion...

Страница 33: ...subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability 736481 501 Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Linux operating system for use only on computer models equipped with Leap Motion capability 736481 001 E...

Страница 34: ...GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system 720269 601 Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 720269 501 Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem wi...

Страница 35: ...700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W 723521 001 Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 738201 001 Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737328 001 Intel Dual Core i5 3230M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 71...

Страница 36: ...atek MT7630E 802 11b g n 1 1 Wi Fi and Bluetooth 4 0 Combo Adapter 710418 001 Qualcomm Atheros AR9565 802 11b g n 1 1 WiFi BT 4 0 Combo Adapter 733476 001 Qualcomm Atheros AR 9485GN 802 11b g n 1 1 Wi Fi Combo Adapter 675794 001 Ralink RT3290LE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL 8188EE 802 11b g n 1 1 Wi Fi Combo Adapter 709848 001 24 Optical drive For use on ...

Страница 37: ...M 669300 001 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Hard Drive Hardware Kit 720237 001 26 Service cover For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720254 001 Computer major components 27 ...

Страница 38: ...y hinge includes 2 rubber screw covers 720238 001 4 WLAN Antenna Kit includes left and right wireless antenna cables and transceivers and 2 rubber screw covers 720222 001 5 Webcamera microphone module 720273 001 6 Webcamera microphone module cable includes 2 rubber screw covers 720229 001 7 Display panel cable 720229 001 8 Left and right hinge covers 720238 001 9 Display enclosure includes 2 rubbe...

Страница 39: ...s and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 2 Hard drive 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybri...

Страница 40: ...3 wire 4 5 mm 710412 001 HP HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Denmark Finland Norway 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 For use in the Unit...

Страница 41: ...00 rpm hard drive 670290 001 Intel Centrino Advanced N 6235 WLAN module 675794 001 Qualcomm Atheros AR 9485GN 802 11b g n 1 1 Wi Fi 676521 001 1 TB 5400 rpm hard drive 683802 001 500 GB 5400 rpm hard drive 690020 001 Ralink RT3290LE 802 11 b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module 691740 001 4 GB memory module 693374 001 8 GB memory module 700627 001 Intel Core i3 3...

Страница 42: ...s Chipset and an Nvidia N14P GV2 GeForce 740M graphics subsystem includes replacement thermal material 720233 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P GT GeForce 750M graphics subsystem includes replacement thermal material 720234 001 Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and an Nv...

Страница 43: ...720244 131 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Portugal includes keyboard cable and backlight cable 720244 141 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Turkey incl...

Страница 44: ... a non TouchScreen display assembly 720247 001 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720248 001 DVD RW Double Layer SuperMulti Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models 720249 001 Blu ray Disc Read Write with ...

Страница 45: ...ory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720266 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equippe...

Страница 46: ...keyboard 720271 001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 720272 001 Top cover for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720273 001 Webcamerea microphone module 720783 001 17 3 in BV HD LED TouchScreen display assembly for use on...

Страница 47: ... thermal material 736481 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736482 001 System board equipped with ...

Страница 48: ...r use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Latin America includes keyboard cable and backlight cable 736685 171 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion c...

Страница 49: ... 37 W includes replacement thermal material 737328 001 Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 738201 001 Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 741074 001 USB board for use only on computer models w...

Страница 50: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Страница 51: ...nserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not ...

Страница 52: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Страница 53: ...d to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use con...

Страница 54: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 55: ...ribed here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that...

Страница 56: ... Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 2 and then remove th...

Страница 57: ...nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 Remove the service cover...

Страница 58: ...e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service c...

Страница 59: ...to remove the hard drive from the hard drive bay 3 Remove the secondary hard drive select models only 1 Disconnect the hard drive cable from the system board 1 and then remove it 2 Component replacement procedures 49 ...

Страница 60: ...necessary to disassemble the primary or secondary hard drive Remove the hard drive cable 1 and then remove the hard drive bracket 2 Reverse these procedures to reassemble and install the hard drive 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 61: ...vices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory modu...

Страница 62: ...N To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow the...

Страница 63: ...1 and 2 WLAN antenna cables from the WLAN module 1 NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal Component replacement procedures 53 ...

Страница 64: ...p 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 65: ...R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the compu...

Страница 66: ...ssary to replace the optical drive bracket position the optical drive with the rear panel toward you 5 Remove the two screws 1 that secure the optical drive bracket to the optical drive 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 67: ...6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 57 ...

Страница 68: ...r product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each...

Страница 69: ... from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 Remove the display panel 1 Open the computer 2 Remove the 2 screw covers 1 on the left and right side base of the display panel NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 3 Remove the 2 screws 2 on ...

Страница 70: ...d then remove the bezel 5 The display bezel is available using spare part number 720227 001 6 Remove the display hinge covers 1 1 screw per hinge 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...pe adhering to the display panel 8 Support the display panel as you lean the panel forward 1 and then release the support strip 2 that secures the display panel connector 9 Disconnect the display panel cable from the display panel 3 and then remove the panel 4 Component replacement procedures 61 ...

Страница 72: ... screws securing the hinge brackets to the panel 1 and then remove the panel 2 Reverse this procedure to install the display panel 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 73: ...from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 Remove the RTC battery Disconnect the RTC battery cable from the system board 1 Use a thin non conductive tool to remove the RTC battery from the socket on the system board Re...

Страница 74: ...TouchScreen display assembly 720258 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the A...

Страница 75: ...re 1 Turn the computer face down and remove the rubber feet 1 and the 2 screws 2 2 Remove 10 2 5x4 MM screws 1 and then remove 4 screws from the left and right sides of the base enclosure 2 Component replacement procedures 65 ...

Страница 76: ... around the memory module area 4 Remove 3 2x3 MM screws from the optical drive bay and then remove 5 2x3 MM screws from the hard drive bays 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 77: ...5 Remove 3 1 5x2 MM screws from the battery bay 6 Disconnect the subwoofer cable 1 the optical drive cable 2 and the front speaker cable 3 from the system board Component replacement procedures 67 ...

Страница 78: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 6 Remove the hard drive see Hard drive on page 48 7 Remove the memory modules see Memory modules on page 51 8 Rem...

Страница 79: ... optical drive connector board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter...

Страница 80: ...pare part number Subwoofer 720263 001 Before removing the subwoofer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outl...

Страница 81: ...dule on page 52 9 Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 Remove the subwoofer Disconnect the subwoofer cable 1 remove the 3 screws 2 and then remove the subwoofer 3 and 3 rubber grommets 4 Reverse this procedure to install the subwoofer Component replacement procedures 71 ...

Страница 82: ...er the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Disp...

Страница 83: ... cable 3 2 Remove the 3 6 5 MM screws on the left side 5 and the 4 6 5 MM screws on the right side 5 that secure the hinges to the display panel 3 Open the hinges slightly and then slide the top cover away from the display assembly To install the display hinges reverse these steps Component replacement procedures 73 ...

Страница 84: ...e 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the memory modules see Memory modules on page 51 9 Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 12 Remo...

Страница 85: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the memory modules see Memory modules on page 51 9 Remove the WLAN module see WLAN module o...

Страница 86: ...rophone module 1 and then disconnect the webcamera microphone module cable 2 Reverse this procedure to install the webcamera microphone module 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 87: ... outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the memory modules see Memory modules on page 51 9 Remove the WLAN module see WLAN module on page 52 10 Remove the optical d...

Страница 88: ...ansceivers 1 and then remove the cables 2 from the left and right sides of the hinge Reverse this procedure to install the WLAN antenna cables 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 89: ...al devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove ...

Страница 90: ... cable 1 disconnect the ZIF connector for the ribbon cable 2 from the top cover and then disengage the cable 3 from the channels 2 Remove the screws securing the USB board 4 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 91: ...omputer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cove...

Страница 92: ...re part number Leap Motion module includes cable 736480 001 Before removing the Leap Motion module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging ...

Страница 93: ...ngerprint reader module see Fingerprint reader board on page 81 Remove the Leap Motion module 1 Disconnect the Leap Motion module cable 1 from the system board 2 Remove the two Phillips PM1 5 2 5 screws 2 that secure the Leap Motion module to the top cover 3 Detach the Leap Motion module grounding shield 3 from the top cover The Leap Motion grounding shield is attached to the top cover with double...

Страница 94: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 59 5 Remove the service cover see Service cover on page 47 6 Remove the hard drive see Hard drive on page 48 7 Remove the memory modules see Memory modules on page 51 8 Remove the WLAN module see WLAN module on page 52 9 Remo...

Страница 95: ...ting system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive ...

Страница 96: ...14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability 736481 601 Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped...

Страница 97: ...xpress chipset a graphics subsystem with UMA memory and the Linux operating system for use only on computer models equipped with Leap Motion capability 736482 001 Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system 720265 601 Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Window...

Страница 98: ...display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the RTC battery see RTC battery see RTC battery on page 63 9 Remove the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the b...

Страница 99: ... models equipped with the Intel HM77 Express chipset and a graphics subsystem with UMA memory 722381 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These ...

Страница 100: ... the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see Base enclosure on page 64 13 Remove the fan see Fan on page 85 14 Remove the system board see System board on page 86 Remove the heat sink Loosen the 4 captive screws in the order listed on the heat sink 1 a...

Страница 101: ... i3 3380M 2 90 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 708762 001 Intel Dual Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 700627 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external d...

Страница 102: ... For use in country or region Spare part number Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models includes keyboard cable and backlight cable For use in Canada 720245 DB1 For use in the United States 720245 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display asse...

Страница 103: ...se in Saudi Arabia 720244 171 For use in Denmark Finland and Norway 720244 DH1 For use in Spain 720244 071 For use in France 720244 051 For use in Switzerland 720244 BG1 For use in Germany 720244 041 For use in Turkey 720244 141 For use in Italy 720244 061 For use in the United Kingdom and Singapore 720244 031 For use in the Netherlands 720244 B31 For use in the United States 720244 001 Keyboard w...

Страница 104: ... Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see Base enclosure on page 64 13 Remove the fan see Fan on page 85 14 Remove the system board see System board on page 86 Remove the keyboard 1 Release the power button board cable 2 Remove the 6 Phillips PM 2x3 screws 1 and then release the shield from the keybo...

Страница 105: ...hether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see ...

Страница 106: ... page 64 13 Remove the fan see Fan on page 85 14 Remove the system board see System board on page 86 15 Remove the keyboard see Keyboard on page 92 Remove the rear speakers Disengage the power connector cable 1 from the tabs remove the 4 screws 2 and then remove the rear speakers 3 Reverse this procedure to install the rear speakers 96 Chapter 6 Removal and replacement procedures for Authorized Se...

Страница 107: ... Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the RTC battery see RTC battery see RTC battery on page 63 9 Remove the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see...

Страница 108: ...ng the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Страница 109: ...m board see System board on page 86 15 Remove the keyboard see Keyboard on page 92 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the back edge toward you 2 Disconnect the cable that secures the TouchPad cable to the system board 3 Remove the 3 Phillips PM 2 5 3 0 screws 1 and the 2 Phillips PM 2 5x3 0 screws 2 that secure the TouchPad button board to the top cove...

Страница 110: ... Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download pac...

Страница 111: ... HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard dri...

Страница 112: ... from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it ...

Страница 113: ...5 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for ...

Страница 114: ... BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 104 Chapter 8 Specifications ...

Страница 115: ...le track 2 0 ms 1 5 ms 3 ms Average 12 ms 11 ms 13 ms Maximum 22ms 14 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 1 048 576 000 Disc rotational speed 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 TB 1 trillion bytes and 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Cert...

Страница 116: ...failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options Syst...

Страница 117: ...are program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the...

Страница 118: ... option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore with...

Страница 119: ...sy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a qui...

Страница 120: ...reen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Re...

Страница 121: ...hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to...

Страница 122: ...r startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recover...

Страница 123: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 124: ...Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 114 Chapter 10 Power cord set requi...

Страница 125: ...mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75 mm conductor size KTL logo and individual...

Страница 126: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 11 Recycling ...

Страница 127: ...anager 112 buttons left TouchPad 13 optical drive eject 16 power 10 right TouchPad 13 C caps lock light identifying 13 chipset product description 1 components bottom 17 display 8 left side 14 right side 15 computer major components 19 computer reset 109 computer specifications 103 connector power 16 D deleted files restoring 108 display assembly spare part number 36 spare part numbers 21 34 37 59...

Страница 128: ...ing 8 internal microphones identifying 8 J jacks audio out headphone 15 network 14 RJ 45 network 14 K keyboard product description 4 removal 92 spare part numbers 21 32 33 34 37 38 39 92 keyboard bracket spare part numbers 23 36 37 keypad integrated numeric 11 keys action 11 esc 11 fn 11 Windows logo 11 L latch battery release 17 Leap Motion 10 Leap Motion module removal 82 spare part number 21 37...

Страница 129: ...replacement procedures 45 58 remove everything and reinstall Windows 109 reset computer 108 109 steps 109 restore Windows File History 108 RJ 45 network jack identifying 14 RTC battery removal 63 spare part number 26 31 63 rubber feet spare part numbers 34 35 Rubber Feet Kit spare part numbers 26 64 S screw Kit spare part number 35 Screw Kit spare part number 30 security cable slot identifying 14 ...

Страница 130: ... webcamerea microphone module spare part numbers 36 Windows backup 107 File History 107 108 Refresh 108 109 reinstall 108 109 remove everything and reinstall option 109 reset 109 restoring files 108 system restore point 107 108 Windows key identifying 11 wireless antenna removal 77 spare part number 28 77 wireless light 12 wireless product description 4 WLAN antenna spare part number 32 spare part...

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