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Maintenance and Service Guide

Engage 16t model

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem

troubleshooting, and more.

Содержание Engage 16t

Страница 1: ...Maintenance and Service Guide Engage 16t model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Страница 2: ...tates and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First ...

Страница 3: ...r 3 2 Monitor features 4 Features 4 Front components 5 Rear components 6 Locating the serial number and product number 7 3 Illustrated parts catalog 9 How to order parts 10 4 Removal and replacement procedures 11 Preparation for disassembly 11 Rear Cover 12 Connector repair 15 USB 3 0 Type A connector J8 J11 J12 16 Type C connector J6 17 DP connector J2 18 Micro USB Connector repair J7 19 Function...

Страница 4: ...mer or make the product unsafe Use proper safety devices to ensure your personal safety Always use approved tools and test equipment for servicing Never assume the product s power is disconnected from the main power supply Check that it is disconnected before opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety proced...

Страница 5: ...ement 1 A professional repairer must have the technical competence to repair electronic displays and comply with the applicable regulations for repairers of electrical equipment in the Member States where the repairer operates Reference to an official registration system as professional repairer where such a system exists in the Member States shall be accepted as proof of compliance 2 A profession...

Страница 6: ... no firmware is posted the monitor does not need a firmware update Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock Do not use a line isolation transformer during this check Measurements that are not within specified limits present a possible shock ...

Страница 7: ...ver feature to meet requirements for reduced power consumption Cable management feature for placement of cables select models Near field communication NFC scanner Magnetic stripe reader select models Connectors DisplayPort IN video input cable included USB Type C port with DisplayPort Alt mode data and power delivery IN Two USB Type A downstream connectors Monitor stand Removable stand for flexibl...

Страница 8: ...camera 2 Webcam Transmits your image in a video conference 3 Microphones Record sound 4 Near fieldcommunication NFC antenna Wirelessly shares information between two NFC enabled devices 5 Magnetic stripe reader MSR Reads information encoded in the magnetic stripe on the back of plastic cards and badges 6 Power button Turns the monitor on or off 7 OSD buttons Open the OSD menu and make adjustments ...

Страница 9: ...tion and table Table 1 2 Rear components and their descriptions Component Function 1 USB connectors 2 downstream Connect USB devices to the monitor 2 USB Type C connector Connects a USB Type C cable 3 DisplayPort connector Connects a DisplayPort cable 4 Power connector Connects a power cord ...

Страница 10: ... Locating the serial number and product number The serial number and product number are located on labels on the rear of the monitor You might need these numbers when contacting HP for support Spec label ...

Страница 11: ...8 Barcode label ...

Страница 12: ... components use this illustration and table Item Description Qty 1 PANEL 1 2 TOUCH BEZEL 1 3 CAMERA MODULE 1 4 LED BD 1 5 PHONE BD 1 6 TRANSFER BD 1 7 KEYPAD BD 1 8 SPK 2 9 MAIN BD 1 10 MAIN SHD 1 11 REAR CASE 1 12 DECO COVER 1 13 COLUMN STAND 1 14 BENTO BOX 1 ...

Страница 13: ... J2 RS MOLEX RS Stock No 800 7021 Part No 47272 0001 Micro USB J7 Farnell MOLEX Farnell order code 2614950 Part No 105017 1001 Type C J6 RS MOLEX RS Stock No 920 9199 Part No 105450 0101 NOTE The connector may need to be modified to meet functionality regulatory and safety requirements if it is not an exact match You can purchase cables from the HP part store at https partsurfer hp com Search aspx...

Страница 14: ...ce information and precautions sections in the Getting started chapter of this guide 2 Clean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screw...

Страница 15: ...12 Rear Cover S1 Press quick release bar to separate head and stand PICTURE 1 S2 Press and move downward to separate DECO cover ...

Страница 16: ...13 S3 Use screwdriver to remove screw 9 cover bento S4 1 Use picker to stick up rear cover bottom repair slot upper left upper right corner with hands and then open the rear cover ...

Страница 17: ...14 S5 Remove tape screw metal shielding S6 Take off MAIN BD MAIN BD ...

Страница 18: ...s are on the main board board part number 5E 4QW01 00 The connectors identifiers are as follows Connector Location USB 3 0 Type A J11 J12 J8 Type C J6 Display Port J2 Micro USB J7 Before repairing connectors follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 11 ...

Страница 19: ...nector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin 2 Lift the J8 J11 J12 connector from the circuit board 3 Place the new component on the circuit board Be sure that it matches the footprint 4 Solder the new component ...

Страница 20: ... the Type C connector 1 Use a hot air gun to melt the solder on the pins 2 Lift the J6 connector from the circuit board 3 Place the new component on the circuit board Be sure that it matches the footprint 4 Solder the new component ...

Страница 21: ... soldering pump to remove as much solder as possible from the pin 6 Use a hot air gun to melt the solder on the pins 7 Lift the J2 connector from the circuit board 8 Place the new component on the circuit board Be sure that it matches the footprint 9 Solder the new component ...

Страница 22: ...ldering iron and absorber You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 11 Lift connector from the PCB 12 Place new component on the location and must check it can match PCB footprint 13 Soldering the new component by solder iron ...

Страница 23: ...sed USB 3 0 Type A Check the USB A device whether works normally USB A device Type C Check the Type C device whether works normally Type C device DP test Confirm whether image displays and sound plays correctly on the monitor Computer or DVD player Micro USB Connected USB wire with PC and Monitor to check USB function ok Micro USB wire and PC ...

Страница 24: ...ness setting is too low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on the screen Monitor video cable is disconnected Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while connecting the video cable Input Signal Out of Range is displayed on screen Video resolution ...

Страница 25: ...ated parts catalog 9 M Micro USB 10 P parts 9 parts ordering 10 precautions 2 preparation for disassembly 11 R rear components 6 removal and replacement procedures 11 returning to customer 3 RoHS 2002 95 EC requirements 2 S safety information 1 serial number location 7 service information 2 spare parts 9 support and troubleshooting 21 T troubleshooting 21 Type C 10 ...

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