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HP EliteBook Folio G1 Notebook PC

Maintenance and Service Guide

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Страница 1: ...HP EliteBook Folio G1 Notebook PC Maintenance and Service Guide ...

Страница 2: ...me features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on th...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ces 16 Miscellaneous parts 16 4 Removal and replacement procedures preliminary requirements 19 Tools required 19 Service considerations 19 Plastic parts 19 Cables and connectors 19 Drive handling 20 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Removal and replacement procedures for Authorized Service Provider parts 2...

Страница 6: ...cts only 43 7 Using HP PC Hardware Diagnostics UEFI 44 Downloading HP PC Hardware Diagnostics UEFI to a USB device 44 8 Backup and recovery 46 Creating recovery media and backups 46 Creating HP Recovery media select products only 46 Using Windows tools 47 Restore and recovery 48 Recovering using HP Recovery Manager 48 What you need to know before you get started 48 Using the HP Recovery partition ...

Страница 7: ...nvolatile memory usage 58 Questions and answers 60 Using HP Sure Start select models only 61 11 Power cord set requirements 62 Requirements for all countries 62 Requirements for specific countries and regions 62 12 Recycling 64 Index 65 vii ...

Страница 8: ...viii ...

Страница 9: ...h definition UHD UVWA 3840 2160 touch display 400 nits Quad high definition UHD UVWA 3840 2160 IR touch display 400 nits Memory On board soldered memory not user upgradable LPDDR3 1866 MHz dual channel support Supports up to 8 GB of system RAM Primary storage Supports M 2 SSD SS 2280 Supports the following M 2 SSDs 512 GB TLC 256 GB MLC 256 GB SED OPAL2 not available for Special Edition models 240...

Страница 10: ... off LED Power requirements AC adapter 45 W HP Smart AC adapter non PFC USB C Power cord Duck head power cord with 2 prong adapter Battery 4 cell 38 Whr 5 0 Ahr long life polymer battery Security Trusted Platform Module TPM 1 2 2 0 Infineon soldered down Drive encryption pre boot password Power on authentication password Operating system Preinstalled Windows 10 Home 64 High end Windows 10 Home 64 ...

Страница 11: ...Category Description Windows 7 Professional 64 Windows 7 Enterprise 64 Serviceability End user replaceable parts AC adapter 3 ...

Страница 12: ... Some models allow you to video conference and chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera 5 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the sect...

Страница 13: ...or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen Top 5 ...

Страница 14: ...en An incoming call is accepted 3 Call decline end light Blinking red An incoming call is detected Red An incoming call is declined or ended 4 Microphone mute light Amber Microphone sound is off Off Microphone sound is on 5 Mute light Amber Computer sound is off Off Computer sound is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Blu...

Страница 15: ...n briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings se...

Страница 16: ...ystem information 2 fn key Executes frequently used system functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 8 Chapter 2 External component identification ...

Страница 17: ...tor is connected to the computer via the optional docking device f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The f4 action key can also alternate images among other devices that are receiving video informatio...

Страница 18: ...l injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides NOTE ...

Страница 19: ...d a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 2 USB Type C Thunderbolt enabled ports and power connectors 2 Connect a USB device with a Type C connector and provide video or high resolution display output and connect an AC adapter to provide power to the computer NOTE Your computer may also supp...

Страница 20: ...Bottom Component Description Speakers 2 Produce sound 12 Chapter 2 External component identification ...

Страница 21: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Страница 22: ...3 Illustrated parts catalog Computer major components 14 Chapter 3 Illustrated parts catalog ...

Страница 23: ...ce for use in the following region APJ 850914 001 4 Keyboard backlit includes keyboard cable and backlight cable NOTE For a detailed list of keyboard country codes see Keyboard on page 37 850915 xx1 5 Solid state drive 512 GB TLC M 2 855107 001 256 GB MLC OPAL2 M 2 850921 001 256 GB PCIe 850920 001 240 GB MLC M 2 850922 001 128 GB TLC M 2 855091 001 6 TouchPad includes cable 850907 001 7 Speakers ...

Страница 24: ...GB TLC M 2 855091 001 Miscellaneous parts Component Spare part number AC adapter 45 W Smart AC adapter wall mount USB C 828769 001 65 W Smart AC adapter 4 5 mm EM for use with docking station 714657 001 65 W Smart AC adapter 4 5 mm S 3P for use with docking station 710412 001 Adapters USB C to VGA 831751 001 USB C to HDMI 831752 001 USB C to DisplayPort 831753 001 USB C to 3 mm and 4 5 mm connecto...

Страница 25: ... 0 5 m For use in Argentina 401300 009 For use in Australia 213356 010 For use in Brazil 438722 006 For use in the Denmark 213353 010 For use in Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 213350 011 For use in India 404827 005 For use in Israel 398063 005 For use in Italy 213352 010 For use in Japan 349756 004 For use in North America 213349 012 For use in the ...

Страница 26: ...use with docking station 855117 001 Mouse HP USB laser 674318 001 HP Slim Bluetooth 746920 001 HP Comfort Grip wireless mouse 691922 001 HP Ultrathin bluetooth 811730 001 HP Business Backpack 718548 001 HP Business Slim Load Top case 718549 001 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ...disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme ...

Страница 28: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Страница 29: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Works...

Страница 30: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 31: ...e Provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover includes feet 850905 001 Bottom cover lightweight models includes feet NOTE Lightweight models use a display with a plastic bezel without edge to edge glass 857630 001 Before removing the bottom cover follow these steps 1 Turn off the comput...

Страница 32: ...2 Remove the bottom cover from the computer 2 Reverse the removal procedures to install the bottom cover 24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 33: ...omputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the two Phillips PM1 6 4 0 screws 2 that secure the battery to the computer 3 Remove the six Phillips PM2 0 3 0 screws 3 that secure the battery to the comp...

Страница 34: ...ct the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable see Battery on page 25 Remove the SSD 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from the connector NOTE ...

Страница 35: ...nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable see Battery on page 25 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 2 Lift the tape that secures the cable to the computer 2 3 Remove the six Phillips PM2 0 3 0 screws 3 that secure ...

Страница 36: ... cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable see Battery on page 25 Remove the audio board 1 Disconnect the audio board cable from the system board 1 2 Remove the two Phillips PM2 0 3 0 screws 2 that secure the audio board to the computer 3 Lift the audio board out of the computer 3 ...

Страница 37: ...Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 25 Remove the TouchPad 1 Disconnect the TouchPad cable 1 from the system board 2 Lift the cable from the adhesive that secures it to the battery 2 3 Remove the adhesive from atop the TouchPad 3 4 Remove the six Phillips PM2 0 2 0 broadhead screws 4 that s...

Страница 38: ...n the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 25 6 When replacing the system board be sure that the following components are removed from the ...

Страница 39: ...ter 3 Lift the right side of the system board up at an angle 2 4 Pull the system board away from and out of the computer 3 making sure the connectors on the side of the board are clear of the computer Reverse this procedure to install the system board Component replacement procedures 31 ...

Страница 40: ...l components are not spared Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bot...

Страница 41: ...2 Open the computer to position the hinges at an angle 2 3 Pull the display cable out the gap near the left hinge Component replacement procedures 33 ...

Страница 42: ...ables out the gap near the right hinge 5 Separate the display from the computer When installing a display assembly 1 Insert the display hinges into the computer 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 43: ...2 Thread the antennas webcam cable and display hinge through the hole near the right hinge Component replacement procedures 35 ...

Страница 44: ...able and display hinge through the hole near the left hinge 4 Rotate the computer 1 and then install the eight Phillips PM2 0 2 0 screws 2 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 45: ...AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 Turkey F 541 Hungary 211 Russia 251 United Kingdom 031 Iceland DD1 Saudi Arabia 171 United States 001 India D61 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the...

Страница 46: ...2 Lift the keyboard off the computer Reverse this procedure to install the keyboard 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 47: ...tart Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu ...

Страница 48: ...faults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 39 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on scr...

Страница 49: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Страница 50: ...restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabl...

Страница 51: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Страница 52: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 44 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Страница 53: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 45 ...

Страница 54: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 46 For information on the recovery options that are available using the recovery media see Using Windows tools on page 47 Use Win...

Страница 55: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Страница 56: ...move the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 50 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or...

Страница 57: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Страница 58: ...the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you w...

Страница 59: ... 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces T...

Страница 60: ...K IOPs Up to 280 MB s Up to 67K IOPs Up to 455 MB s Up to 59K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s 3 0 s Access times Logical 0 1 ms 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 468 862 128 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 1...

Страница 61: ...260 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s Access times Logical 0 1 Total logical sectors 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for de...

Страница 62: ...l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore Defaults instead of...

Страница 63: ...d retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message ...

Страница 64: ...S Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to r...

Страница 65: ...puter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 57 ...

Страница 66: ... customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memo...

Страница 67: ...igned by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever t...

Страница 68: ...m diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sy...

Страница 69: ... Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to co...

Страница 70: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Страница 71: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Страница 72: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 64 Chapter 12 Recycling ...

Страница 73: ... 39 restoring factory settings 40 computer specifications 51 connector power 11 connectors service considerations 19 D declines an incoming call identifying 9 display assembly removal 32 display image switching 9 display panel product description 1 docking product description 2 docking station cable spare part number 18 docking station spare part number 18 drives preventing damage 20 DVD ROM Drive...

Страница 74: ...ion 2 USB Type C Thunderbolt enabled port and power connector 11 power button identifying 7 power connector identifying 11 power cord set requirements 62 spare part numbers 16 17 power delivery identifying 11 power lights 6 power requirements product description 2 primary storage product description 1 processor product description 1 product description audio 1 chipset 1 display panel 1 docking 2 E...

Страница 75: ...restore point creating 47 system restore point creating 46 T tools required 19 top cover spare part number 15 TouchPad removal 29 spare part number 15 29 TouchPad light identifying 6 TouchPad zone identifying 5 TPM settings 42 transporting guidelines 21 traveling with the computer 13 U USB legacy support 39 USB Type C Thunderbolt enabled port and power connector identifying 11 V video product desc...

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