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14

Getting Started

Product Information and Troubleshooting

The computer is unable to start up

If the computer does not turn on when you press the power button, adequate power may not 
be available to the computer.

The following suggestions may help you determine why the computer will not start up:

If the computer is plugged into an AC outlet, unplug the computer and then plug another 
electrical device into the outlet to be sure that the outlet is providing adequate power.

Use only the AC adapter provided with the computer or one approved by HP 
for this computer. 

If the computer is running on battery power or is plugged into an external power source 
other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be 
sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank, the computer may not be set to display the image on the computer 
screen. To transfer the image to the computer screen, press 

fn+f4

.

Software is functioning abnormally

Follow these suggestions if the software becomes unresponsive or responds abnormally:

Restart the computer:

In Windows XP Home, click 

Start

, click 

Turn Off Computer

, and then click 

Restart

.

In Windows XP Professional, click 

Start

, click 

Turn Off Computer

, click 

Restart

and then click 

OK

. (If you have been registered to a domain, the button you click 

will be called Shut Down instead of Turn Off Computer.)

If you cannot restart the computer using this procedure, refer to the next section, 

The computer is on but is not responding

.”

If you have antivirus software installed on your computer, run the virus scan. Refer to 
the antivirus software Help for more details. 

The computer is on but is not responding

If the computer is on but is not responding to software or keyboard commands, try the 
following emergency shutdown procedures in the sequence provided, until shutdown occurs:

Ä

CAUTION:

 Emergency shutdown procedures result in the loss of unsaved information.

Press and hold the power button on the computer for at least 5 seconds.

Disconnect the computer from external power and remove the battery.

Quick troubleshooting

Содержание EliteBook 2540P

Страница 1: ...GETTING STARTED ...

Страница 2: ... TERMS OF THE HP EULA IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT HARDWARE AND SOFTWARE WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE For any further information or for requesting a full refund of the PC please contact your local point of sale the seller Looking for more user guides They are on your computer ...

Страница 3: ...ormation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2010 Document Part ...

Страница 4: ...y vary 1 Unpack the box Component Component 1 Computer 4 Country or region specific modem cable adapter select models only 2 AC adapter 5 Power cord 3 Battery 6 Modem cable select models only Modem cables batteries and power cords vary in appearance by country or region ...

Страница 5: ...lugging the power cord from the computer If provided with a 3 pin attachment plug on your power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature Leave the computer connected to external power until the battery is fully charged and the battery light turns off ...

Страница 6: ...Getting Started 3 Basic Setup If the computer will not start up be sure that the power cord and AC adapter connections are secure 4 Open the computer 5 Turn on the computer ...

Страница 7: ...e you through setting up and registering your computer After you respond to the setup prompt you must complete the entire setup process without interruption Select your language carefully On some models the languages you do not choose are deleted from the system and cannot be restored during software setup 6 Set up the software ...

Страница 8: ...low the on screen instructions ÅWARNING To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety Comfort Guide also provides important electrical and mechanical safety information To access this document click Start click Help and Support and then click User Guides or refer to th...

Страница 9: ...k up your system on a regular basis to maintain a reasonably current backup In Windows XP Professional use the Windows Backup utility to create a backup Click Start click All Programs click Accessories click System Tools and then click Backup Follow the on screen instructions to back up your files In Windows XP Home copy data files to a USB external hard drive purchased separately Recovering In ca...

Страница 10: ...s packaged in compressed files called SoftPaqs Some BIOS updates may be packaged in compressed files called ROMPaqs Some download packages contain a file named Readme txt which contains information about installing and troubleshooting the file Readme txt files included with ROMPaqs are provided in English only You can also access software updates by obtaining the Support Software disc purchased se...

Страница 11: ...to http www hp com support 3 Select your country or region 4 Click the option for software and driver downloads and then type your computer model number in the product box 5 Press enter 6 Follow the on screen instructions To update the BIOS first determine what BIOS version you currently have and then download and install the new BIOS Determining the BIOS version BIOS version information also know...

Страница 12: ...n the product box and then press enter 3 Click your specific product from the models listed 4 Click your operating system 5 Follow the on screen instructions to access the BIOS update you want to download Make a note of the download date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive 6 At the download area perform t...

Страница 13: ...our specific product in the models listed 4 Click your operating system 5 When the list of updates is displayed click an update to open a window containing additional information 6 Click Download 7 Click Run to install the updated driver without downloading the file or Click Save to save the file to your computer When prompted select a storage location on your hard drive After the file is download...

Страница 14: ...ng specifications This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments Input power Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A Operating environment Factor Metric...

Страница 15: ...er use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless dev...

Страница 16: ... keyboard surface Clean the keyboard regularly to prevent keys from sticking and to remove dust lint and particles that can become trapped beneath the keys A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris If you experience computer problems perform these troubleshooting steps in the order provided until the problem is reso...

Страница 17: ...er screen press fn f4 Software is functioning abnormally Follow these suggestions if the software becomes unresponsive or responds abnormally Restart the computer In Windows XP Home click Start click Turn Off Computer and then click Restart In Windows XP Professional click Start click Turn Off Computer click Restart and then click OK If you have been registered to a domain the button you click wil...

Страница 18: ...n Technology Equipment IEC 60950 The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that ...

Страница 19: ...cal support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center Service Tag Information The service tag located inside the battery bay provides important information that you may need when contacting technical support 3 5 1 Serial number 4 Warranty period 2 Product name...

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