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A

Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem

Possible Cause

Solution

Screen is blank.

Power cord is disconnected.

Connect the power cord.

Power button is turned off.

Press the front panel power button.

NOTE:

If pressing the power button has no effect, press and

hold the power button for 10 seconds to disable the power

button lockout feature.

Video cable is improperly connected.

Connect the video cable properly. Refer to 

Connecting the

cables on page 8

 for more information.

System is in sleep mode.

Press any key on the keyboard or move the mouse to

inactivate the screen blanking utility.

 

Video card compatibility.

Open the OSD menu and select the 

Input Control

 menu. Set

Auto-Switch Input

 to 

Off

 and manually select the input.

Image appears blurred,

indistinct, or too dark.

Brightness is too low.

Open the OSD menu and select 

Brightness

 to adjust the

brightness scale as needed.

Check Video Cable

 is

displayed on screen.

Monitor video cable is disconnected.

Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is

off while connecting the video cable.

Input Signal Out of Range

 is

displayed on screen.

Video resolution and/or refresh rate

are set higher than what the monitor

supports.

Change the settings to a supported setting (see 

Recognizing

preset display resolutions on page 29

).

The monitor is off but it did

not seem to enter into a low-

power sleep mode.

The monitor's power saving control is

disabled.

Open the OSD menu and select 

Power Control

 > 

Auto-Sleep

Mode

 and set auto-sleep to 

On

.

OSD Lockout

 is displayed.

The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button on the side panel for 10

seconds to disable the OSD Lockout function.

Power Button Lockout

 is

displayed.

The monitor's Power Button Lockout

function is enabled.

Press and hold the power button for 10 seconds to unlock the

power button function.

Button lockouts

Holding down the power button or Menu button for ten seconds will lock out the functionality of the buttons.

You can restore the functionality by holding the buttons down again for ten seconds. This functionality is

only available when the display is powered on, displaying an active signal, and the OSD is not active.

20

Appendix A   Support and troubleshooting

Содержание E221i

Страница 1: ...User Guide ...

Страница 2: ...such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Sixth Edition April 2015 Document Part Number 714157 006 Product notice This guide describes features that are common to most models Some features may not be available on your product To access the latest user gu...

Страница 3: ...xt set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Guide ...

Страница 5: ...ront panel controls 12 Adjusting the monitor 13 Turning on the monitor 16 HP watermark and image retention policy 17 Connecting USB devices 17 Locating the rating labels 18 Installing a cable lock 18 Downloading the monitor drivers 19 Installing from the disc 19 Downloading from the Web 19 Appendix A Support and troubleshooting 20 Solving common problems 20 Button lockouts 20 Product support 21 Pr...

Страница 6: ...gnizing preset display resolutions 29 E201 model 29 E221 Model 29 E221i model 30 E231 model 31 E231i E231e models 31 E241i E241e models 32 E271i model 33 Entering user modes 33 Appendix C Accessibility 34 Supported assistive technologies 34 Contacting support 34 vi ...

Страница 7: ...pect ratio E271i 68 6 cm 27 inch diagonal viewable area display with 1920 x 1080 resolution plus full screen support for lower resolutions includes custom scaling for maximum image size while preserving original aspect ratio Non glare panel with an LED backlight Wide viewing angle to allow viewing from a sitting or standing position or moving side to side Tilt capability Pivot capability to rotate...

Страница 8: ... includes monitor drivers and product documentation Energy saver feature to meet requirements for reduced power consumption NOTE For safety and regulatory information refer to the Product Notices provided on your media disc if one is included or in your documentation kit To locate updates to the user guide for your product go to http www hp com support and select your country Select Drivers Downlo...

Страница 9: ...heral devices such as a monitor printer scanner to some form of surge protection device such as a power strip or Uninterruptible Power Supply UPS Not all power strips provide surge protection the power strips must be specifically labeled as having this ability Use a power strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment if surge protection fails Use the ...

Страница 10: ... slots or other openings Keep the monitor in a well ventilated area away from excessive light heat or moisture When removing the monitor stand you must lay the monitor face down on a soft area to prevent it from getting scratched defaced or broken Cleaning the monitor 1 Turn off the monitor and unplug the power cord from the back of the unit 2 Dust the monitor by wiping the screen and the cabinet ...

Страница 11: ...prevent damage to the monitor do not touch the surface of the LCD panel Pressure on the panel may cause non uniformity of color or disorientation of the liquid crystals If this occurs the screen will not recover to its normal condition If installing a stand lay the monitor face down on a flat surface covered with a protective sheet foam or non abrasive cloth This prevents the screen from getting s...

Страница 12: ...nitor is unfolded for the first time the display head is locked from adjusting to a full height position To adjust the display head to full height press down on the display head to unlock it then pull up on the display head to raise it to the full height position Refer to step 3 in Adjusting the monitor on page 13 WARNING The handle on the rear of the monitor is used to help raise the display to t...

Страница 13: ...tor Connects the AC power cord to the monitor 3 DisplayPort Connects the DisplayPort cable to the monitor 4 VGA Connects the VGA cable to the monitor 5 DVI D Connects the DVI D cable to the monitor 6 USB 2 0 Upstream Connector Connects the USB hub cable to the monitor s USB hub connector and to a host USB port hub Rear components 7 ...

Страница 14: ...or NOTE The monitor is capable of supporting either analog or digital input The video mode is determined by the video cable used The monitor will automatically determine which inputs have valid video signals The inputs can be selected by pressing the Input button on the front panel or through the On Screen Display OSD feature by pressing the Menu button For analog operation connect the VGA signal ...

Страница 15: ...end to the DVI connector on the computer cable provided with select models For DisplayPort digital operation connect the DisplayPort signal cable to the DisplayPort connector on the rear of the monitor and the other end to the DisplayPort connector on the computer cable provided with select models Connecting the cables 9 ...

Страница 16: ...quipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet For your safety do not place anything on power cords or cables Arrange them so that no one may accident...

Страница 17: ...les in place with the cable management clip Press the clip straight down into the slots on the back of the stand ensuring that the tabs on the sides of the clip snap into the slots on the stand Connecting the cables 11 ...

Страница 18: ...vels If the OSD menu is inactive press to activate the input button that chooses the video signal input VGA DVI or DisplayPort 4 OK Auto Adjust If the OSD menu is on press to select the highlighted menu item If the OSD menu is inactive press to activate the auto adjustment feature to optimize the screen image 5 Power Turns the monitor on or off NOTE To view an OSD menu simulator visit the HP Custo...

Страница 19: ...el may look different than the model in the following illustrations 1 Tilt the monitor s panel forward or backward to set it to a comfortable eye level 2 Swivel the monitor to the left or right for the best viewing angle Adjusting the monitor 13 ...

Страница 20: ...up on the display head to raise it to the full height position 4 You can pivot the monitor from landscape to portrait orientation viewing to adapt to your application a Adjust the monitor to full height position and tilt the monitor back to full tilt position 1 b Pivot the monitor clockwise 90 from landscape to portrait orientation 2 CAUTION If the monitor is not in full height and full tilt posit...

Страница 21: ...nt software included on the software and documentation disc The position of the OSD menu can also be rotated to portrait mode To rotate the OSD menu access the OSD menu by pressing the Menu button on the front panel select OSD Control from the menu then select Rotate OSD Adjusting the monitor 15 ...

Страница 22: ...ou can disable the power LED in the OSD menu Press the Menu button on the front of the monitor then select Management Bezel Power LED Off When the monitor is powered on a Monitor Status message is displayed for five seconds The message shows which input DisplayPort DVI or VGA is the current active signal the status of the auto switch source setting On or Off factory default is On the default sourc...

Страница 23: ...Static images may cause image retention damage that could look like stains or watermarks on the monitor s screen Monitors in use for 24 hours per day that result in image retention damage are not covered under the HP warranty To avoid image retention damage always turn off the monitor when it is not in use or use the power management setting if supported on your system to turn off the display when...

Страница 24: ...serial number You may need these numbers when contacting HP about the monitor model The rating labels are located on the rear panel of the monitor display head Installing a cable lock You can secure the monitor to a fixed object with an optional cable lock available from HP 18 Chapter 3 Setting up the monitor ...

Страница 25: ... Web If you do not have a computer or source device with an optical drive you can download the latest version of INF and ICM files from the HP monitors support Web site 1 Go to http www hp com support and select the appropriate country and language 2 Select Drivers Downloads type your monitor model in the Find my product search field and click Go 3 If necessary select your monitor from the list 4 ...

Страница 26: ...propriate video signal cable between the computer and monitor Be sure that the computer power is off while connecting the video cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are set higher than what the monitor supports Change the settings to a supported setting see Recognizing preset display resolutions on page 29 The monitor is off but it did not see...

Страница 27: ... http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Find support telephone numbers Locate an HP service center Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section you may need to call technical suppo...

Страница 28: ...22 89 cm 47 28 cm 17 11 inches 12 54 inches 9 01 inches 18 61 inches Maximum Graphic Resolution 1600 x 900 60 Hz analog input 1600 x 900 60 Hz digital input Optimum Graphic Resolution 1600 x 900 60 Hz analog input 1600 x 900 60 Hz digital input Text Mode 720 400 Horizontal Frequency 24 to 83 kHz Vertical Refresh Rate 50 to 76 Hz Environmental Requirements Temperature Operating Temperature Storage ...

Страница 29: ...37 cm 23 65 cm 50 88 cm 18 11 inches 13 13 inches 9 31 inches 20 03 inches Maximum Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Optimum Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Horizontal Frequency 24 to 94 kHz Vertical Refresh Rate 50 to 76 Hz Environmental Requirements Temperature Operating Temperature Storage Temperat...

Страница 30: ...nches Maximum Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Optimum Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Environmental Requirements Temperature Operating Temperature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Power Source 100 240 VAC at 50 60 Hz Input Terminal One VGA connector one DVI connector on...

Страница 31: ...m Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Text Mode 720 400 Horizontal Frequency 24 to 94 kHz Vertical Refresh Rate 50 to 76 Hz Environmental Requirements Temperature Operating Temperature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Relative Humidity 20 to 80 Power Source 100 240 VAC 50 60 Hz Altitude Operating Storage 0 to 5000 m 0 to 1...

Страница 32: ...mperature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Power Source 100 240 VAC at 50 60 Hz Measured Power Consumption Full Power Typical Setting Sleep Switch Off 36 watts 28 watts 0 5 watts 0 5 watts Input Terminal One VGA connector one DVI connector one DisplayPort connector cable inclusion varies by region NOTE For the latest specifications or additional specifications on this...

Страница 33: ...rature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Relative Humidity 20 to 80 Power Source 100 240 VAC 50 60 Hz Altitude Operating Storage 0 to 5000 m 0 to 12192 m 0 to 16 400 feet 0 to 40 000 feet Measured Power Consumption Full Power Typical Settings Sleep Switch Off 40 watts 35 watts 0 5 watts 0 5 watts Input Terminal One VGA connector one DVI connector one DisplayPort connec...

Страница 34: ...Vertical Refresh Rate 50 to 76 Hz Environmental Requirements Temperature Operating Temperature Storage Temperature 0 to 35 C 20 to 60 C 32 to 95 F 4 to 140 F Relative Humidity 20 to 80 Power Source 100 240 VAC 50 60 Hz Altitude Operating Storage 0 to 5000 m 0 to 12192 m 0 to 16 400 feet 0 to 40 000 feet Measured Power Consumption Full Power Typical Settings Sleep Switch Off 40 watts 35 watts 0 5 w...

Страница 35: ...4 1024 768 48 363 60 004 5 1280 720 45 0 60 0 6 1280 1024 63 981 60 02 7 1440 900 55 935 59 887 8 1600 900 60 0 60 0 Preset Timing Name Pixel Format Horz Freq kHz Vert Freq Hz 1 480p 720 480 31 469 60 2 576p 720 576 31 25 50 3 720p50 1280 720 37 5 50 4 720p60 1280 720 45 60 E221 Model Preset Pixel Format Horz Freq kHz Vert Freq Hz 1 640 480 31 469 59 940 2 800 600 37 879 60 317 3 1024 768 48 363 6...

Страница 36: ...31 469 59 940 2 720 400 31 469 70 087 3 800 600 37 879 60 317 4 1024 768 48 363 60 004 5 1280 720 45 00 59 94 6 1280 1024 63 981 60 02 7 1440 900 55 935 59 887 8 1600 900 60 00 60 00 9 1680 1050 65 29 59 954 10 1920 1080 67 50 60 00 Preset Timing Name Pixel Format Horz Freq kHz Vert Freq Hz 1 480p 720 480 31 469 60 2 576p 720 576 31 25 50 3 720p50 1280 720 37 5 50 4 720p60 1280 720 45 60 5 1080p50...

Страница 37: ... Horz Freq kHz Vert Freq Hz 1 480p 720 480 31 469 60 2 576p 720 576 31 25 50 3 720p50 1280 720 37 5 50 4 720p60 1280 720 45 60 5 1080p50 1920 1080 56 25 50 6 1080p60 1920 1080 67 5 60 E231i E231e models Preset Pixel Format Horz Freq kHz Vert Freq Hz 1 640 480 31 469 59 940 2 720 400 31 469 70 087 3 800 600 37 879 60 317 4 1024 768 48 363 60 004 5 1280 720 45 00 60 00 6 1280 1024 63 981 60 02 7 144...

Страница 38: ...0 480 31 469 59 940 2 800 600 37 879 60 317 3 1024 768 48 363 60 004 4 1280 1024 63 981 60 02 5 1440 900 55 935 59 887 6 1680 1050 65 29 59 954 7 1920 1080 67 5 60 00 8 1920 x 1200 74 038 59 95 9 1920 x 1200 74 556 59 885 DP and VGA Preset Timing Name Pixel Format Horz Freq kHz Vert Freq Hz 1 480p 720 480 31 469 60 2 576p 720 576 31 25 50 3 720p50 1280 720 37 5 50 4 720p60 1280 720 45 60 5 1080p50...

Страница 39: ...0 1280 720 45 60 5 1080p50 1920 1080 56 25 50 6 1080p60 1920 1080 67 5 60 Entering user modes The video controller signal may occasionally call for a mode that is not preset if You are not using a standard graphics adapter You are not using a preset mode It this occurs you may need to readjust the parameters of the monitor screen by using the on screen display Your changes can be made to any or al...

Страница 40: ...ion about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through Friday 6 a m to 9 p m...

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