Troubleshooting Guide
www.hp.com
2–2
Troubleshooting
■
If you are working on a network, plug another computer with a
different cable into the network connection. There may be a
problem with the network plug or cable.
■
If you recently added new hardware, remove the hardware and
see if the computer functions properly.
■
If you recently installed new software, uninstall the software and
see if the computer functions properly.
■
Boot the computer to the Safe Mode to see if it will boot without
all of the drivers loaded. When booting the operating system, use
“Last Known Configuration.”
■
Refer to the comprehensive online technical support at
www.hp.com/support
.
■
Refer to
“Helpful Hints”
in this guide for more general
suggestions.
■
Run the
Restore Plus!
CD to restore the original operating system
and factory-installed software.
Ä
CAUTION:
Running the
Restore Plus!
CD will erase all data on the hard
drive.
To assist you in resolving problems online, HP Instant Support
Professional Edition provides you with self-solve diagnostics. If you
need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional
Edition at:
www.hp.com/go/ispe
.
Access the Business Support Center (BSC) at
www.hp.com/go/bizsupport
for the latest online support information,
software and drivers, proactive notification, and worldwide
community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to
do the following to ensure that your service call is handled properly:
■
Be in front of your computer when you call.
■
Write down the computer serial number and product ID number,
and the monitor serial number before calling.
■
Spend time troubleshooting the problem with the service
technician.
