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  Troubleshooting and Maintenance 

  Troubleshooting Your Notebook 

 
 
 

28 Startup 

Guide 

 
 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting Your Notebook 

This section contains solutions to a few basic problems you might have with your 
notebook. Try the solutions one at a time, in the order in which they are presented. 

Here are some other sources of information for troubleshooting: 

• 

See the troubleshooting chapter in the 

Reference Guide

 on the 

Documentation 

Library

 CD included with your notebook for a more complete list of 

troubleshooting suggestions. 

• 

Use the Windows troubleshooters. Select Start > Help and Support. 

• 

Select on the question mark One-Touch key located at the top of the keyboard. 

• 

See the Microsoft Windows manual shipped with the notebook. 

• 

Contact your dealer. See the 

Worldwide Telephone Numbers

 booklet. 

Display problems 

If the notebook is on, but the screen is blank 

• 

Move the mouse or tap the TouchPad. This will wake the display if it is in 
Display-off mode.  

• 

Press Fn+F5 in case the internal display was disabled. (Do this three times to 
return to the state you started from.) 

• 

If the notebook is cold, allow it to warm up. 

If the screen is difficult to read 

Try setting the display resolution to its default setting of 1024 × 768 or higher, 
depending on your model. Select Start > Control Panel > Appearance and 
Themes > Display. 

Содержание Compaq 2100 Series

Страница 1: ...Compaq Notebook Series Startup Guide ...

Страница 2: ... be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited HP shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The...

Страница 3: ... or in a wet basement Avoid using a telephone connection other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use a telephone connection to report a gas leak in the vicinity of the leak Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for p...

Страница 4: ...he Microsoft License Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched For a PC supplied with a Microsoft operating system When you start the PC and accept the Microsoft End user License Agreement EULA your license rights are valid only if a Certificate of Authenticity COA label corresponding to your Microsoft operating sys...

Страница 5: ... may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and adaptations or deliver them to the third ...

Страница 6: ...e as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted notebook software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the pr...

Страница 7: ...2 Step 4 Turn on the notebook 13 Step 5 Set up Windows 13 Using the Documentation Library CD 14 Basic Operation 15 Operating Your Notebook 16 Default power settings 17 To reset the notebook 18 To change the boot device 18 To use the TouchPad 19 To use the function hot keys 20 Using CDs or DVDs 21 To play DVD movies 21 Batteries and Power Management 23 Using Battery Power 24 To check battery status...

Страница 8: ...ebook 28 Display problems 28 Hard disk drive problems 29 Keyboard and pointing device problems 29 Performance problems 30 Power and battery problems 30 Startup problems 31 Configuring Your Notebook 32 To run the BIOS Setup utility 32 Reinstalling and Updating Software 33 Index 35 ...

Страница 9: ...Startup Guide 1 Getting Started with Your Notebook ...

Страница 10: ...the standard external components included with most notebook models 1 Notebook open close latch 2 One Touch buttons 3 Keyboard status lights 4 Power button Turns the notebook on and off 5 TouchPad scroll pad Click buttons and on off button 6 Main status lights left to right power mode hard disk activity and battery 7 Hard disk drive 8 Infrared port select models only 9 Wireless on off button and i...

Страница 11: ...her parallel device 18 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 19 External monitor port 20 Kensington lock slot security connector 21 RJ 11 jack Connects the modem cable 22 PC Card and CardBus slot and button 23 IEEE 1394 port select models only 24 Audio jacks left to right external microphone audio out headphones 25 Volume control 26 Audio mute butto...

Страница 12: ...d with Your Notebook Identifying Parts of the Notebook 4 Startup Guide 28 Hard disk drive 29 Battery latch 30 RAM memory cover 31 Reset button 32 Docking port select models only 33 Mini PCI cover no user parts inside ...

Страница 13: ...hPad scroll pad Click buttons plus on off button 6 Main status lights left to right power mode hard disk activity and battery 7 Infrared port select models only 8 Wireless on off button and indicator light select models only 9 Battery 10 Audio mute button audio mute light and volume control 11 Audio jacks left to right audio out headphones external microphone 12 CD ROM DVD or other drive 13 Univer...

Страница 14: ...a network cable 17 PS 2 port 18 Parallel port LPT1 Use this port for a parallel printer or other parallel device 19 External monitor port 20 S video out jack 21 Kensington lock slot security connector 22 RJ 11 jack Connects a modem cable 23 IEEE 1394 port select models only 24 PC Card and CardBus slot and buttons 25 Floppy disk drive select models only ...

Страница 15: ...d with Your Notebook Identifying Parts of the Notebook Startup Guide 7 26 Hard disk drive 27 Battery latch 28 Mini PCI cover no user parts inside 29 RAM memory cover 30 Docking port select models only 31 Reset button ...

Страница 16: ...s on the front of the notebook 1 Power mode On the notebook is on even if the display is off Blinking the notebook is in Standby Off the notebook is off or in Hibernation 2 Hard disk drive activity On notebook is accessing the hard disk drive 3 Battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Blinking th...

Страница 17: ...d indicate the states of the keyboard locks 1 Caps Lock On Caps Lock is active 2 Num Lock On Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock On The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys Otherwise cursor control is active as marked on an external keyboard ...

Страница 18: ...afe and comfortable work environment see the Safety Comfort Guide on this CD When you set up your notebook for the first time you ll charge the battery connect the AC adapter turn on the notebook and run the Windows setup program Step 1 Insert the battery WARNING Do not mutilate or puncture batteries Do not dispose of batteries in fire or they can burst or explode releasing hazardous chemicals Rec...

Страница 19: ...k or adapter cause data loss and may void your warranty See the printed document Worldwide Limited Warranty and Technical Support that came with the notebook 1 Plug the AC adapter into the notebook 2 Connect the power cord to the AC adapter 3 Plug the power cord into a wall outlet The notebook battery then starts charging Important When unplugging the power cord unplug it from the outlet before un...

Страница 20: ...ne sometimes called a data line You must not use a digital line 2 Connect the telephone cord RJ 11 into a telephone jack 3 Plug the other end of the phone cord into the RJ 11 modem jack in the side of the notebook For details about using the modem including AT commands see the Reference Guide on the Documentation Library CD included with your notebook ...

Страница 21: ...r at least an hour or up to 3 hours to charge the battery fully Step 5 Set up Windows Your notebook has the Microsoft Windows operating system preinstalled on its hard disk drive The first time you turn on your notebook the Windows Setup program runs automatically so you can customize your setup 1 Follow the Setup program instructions on the screen If the program prompts you to enter the Product I...

Страница 22: ...r a brief pause Or you can display the menu manually 1 Select Start Run 2 In the Open field type explorer X where X is your CD drive designation 3 Select the file with the exe extension For example Filename exe 4 Select the OK button Using Acrobat Reader Adobe Acrobat Reader is an application that displays the notebook documentation on the screen If you see Adobe Acrobat messages when you install ...

Страница 23: ...Startup Guide 15 Basic Operation ...

Страница 24: ...er considerations types of active connections and startup time For information on caring for and protecting your notebook see the Basic Operation chapter in the Reference Guide on the Documentation Library CD included with your notebook For information about the following topics see the Reference Guide on the Documentation Library CD Connecting your modem or local area network LAN Connecting PC Ca...

Страница 25: ... Power status light will blink Select Start Turn Off Computer Stand By or Allow the system to time out Saves significant power Turns off the display and other components Maintains current session in RAM Restarts quickly Restores network connections Hibernation Power status light will turn off If the unit is already on briefly press the power button or Press Fn F12 or Allow the system to time out S...

Страница 26: ...his fails Insert the tip of a paper clip into the reset button on the bottom of the notebook and then press the power button to restart To change the boot device The notebook normally boots from its internal hard disk You can also boot the notebook from a floppy disk drive a CD ROM drive or an internal network interface card 1 Select Start Turn Off Computer Restart 2 When the logo screen appears p...

Страница 27: ...ointer accidentally when you are typing The indicator light turns off when you turn off the TouchPad 1 Click buttons The Click buttons work like the left and right buttons on a standard mouse 2 TouchPad touch sensitive pointing device 3 TouchPad on off button and indicator light 4 Scroll pad The scroll pad scrolls vertically to display the contents of the active window ...

Страница 28: ...Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Initiates Hibernation Fn NumLock Toggles Scroll Lock ...

Страница 29: ...revent DVD movies from being played outside the region of the world in which they are sold If you get a region code error you are trying to play a DVD intended for a different region Most DVD drives let you change the region code only a limited number of times usually no more than four When you reach this limit your last change to the region code will be hard coded on the DVD drive and will be per...

Страница 30: ...Startup Guide 23 Batteries and Power Management ...

Страница 31: ...Windows Help for details The icon looks like a battery when AC is not connected Place the pointer over the power icon to display the remaining battery charge This value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Select Start Control Panel Performance and Maintenance Power Optio...

Страница 32: ...sor speed on battery power is approximately 63 5 percent of maximum performance mode For Mobile Intel Pentium 4 processors featuring Intel SpeedStep technology speed denotes maximum performance mode Battery optimization mode is approximately 80 percent of maximum performance mode To recharge the battery CAUTION The AC adapter is normally warm whenever plugged into an AC outlet The notebook is norm...

Страница 33: ...Startup Guide 27 Troubleshooting and Maintenance ...

Страница 34: ... Select Start Help and Support Select on the question mark One Touch key located at the top of the keyboard See the Microsoft Windows manual shipped with the notebook Contact your dealer See the Worldwide Telephone Numbers booklet Display problems If the notebook is on but the screen is blank Move the mouse or tap the TouchPad This will wake the display if it is in Display off mode Press Fn F5 in ...

Страница 35: ...d with your notebook If necessary you can format the hard disk and reinstall the original factory software using the QuickRestore System Recovery CD Keyboard and pointing device problems Use these suggestions for built in or external devices If the pointer is difficult to control Adjust the pointer controls Select Start Control Panel Printers and Other Hardware Mouse If the TouchPad doesn t work P...

Страница 36: ...F5 to switch display devices while graphic intensive applications are running Also avoid turning off or suspending the notebook while such applications are running Power and battery problems If the notebook turns off immediately after it turns on Battery power is probably extremely low Plug in the AC adapter or insert a charged battery If the notebook keeps beeping The notebook beeps repeatedly or...

Страница 37: ...s If the notebook doesn t respond when you turn it on Connect the AC adapter Reset the notebook by inserting the tip of a paper clip into the reset button on the bottom of the notebook Then press the power button to turn it on If the notebook still doesn t respond remove the battery and AC adapter remove any PC cards and undock the notebook if docked Then plug in the AC adapter again and reset the...

Страница 38: ...ess F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press or to move through values for the current parameter or press ENTER to change a setting 4 After you select the options you want press F10 or us...

Страница 39: ... individual software applications or to restore the entire contents of your hard drive QuickRestore System Recovery CD included with the notebook allows you to restore your hard drive to the factory image Application Recovery utility allows you to restore or install one or several applications at a time Select Start Software Setup and follow the installation wizard on the screen ...

Страница 40: ... hibernation 20 F2 increase brightness 20 F5 display select 20 F8 keypad 20 NumLock scroll lock 20 Page Down decrease audio 20 Page Up increase audio 20 hard disk drive location 4 7 troubleshooting 29 Hibernation mode definition 17 hot keys 20 IEEE 1394 port location 3 6 infrared port location 5 installing battery 10 keyboard status lights 5 troubleshooting 29 Keypad Lock 5 LAN port location 3 6 l...

Страница 41: ...bleshooting 29 troubleshooting battery 30 display 28 hard disk drive 29 keyboard 29 performance 30 pointing devices 29 power 30 startup 31 turning on computer 13 USB location of ports 3 6 location of third port 5 volume adjusting 20 volume control 3 5 Windows setting up 13 wireless communication indicator light 5 ...

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