12
HP Customer Care by Phone
HP Customer Care by Phone
Phone Support During Warranty
During the warranty period telephone support is provided free of charge
and only long-distance charges apply. The list of telephone numbers
begins on page 15.
After the Warranty
After the warranty period support is still available for a per-incident fee.
The list of telephone numbers begins on page 15.
Before You Call HP
■
Check the troubleshooting tips provided in this Installation Supplement
and the electronic User’s Guide.
■
If you received an error message, write it down before you call.
■
Make sure you are at your computer and have your drive installed when
you call.
■
Gather the information in the table below.
The diagnostic utility provides most of the information. Click Start on
the taskbar, then select Programs, HP CD-Writer Plus,
Utilities
,
and
Diagnose.
Select the drive and then click on the Drive Data tab. For
help finding information not provided by the diagnostic utility, see page
13.
Information
(Help on page 13)
For your computer
Drive series number
Drive firmware version
Drive serial number
