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Getting Started

3–1

3

Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the troubleshooting
steps below:

1. Refer to “Quick troubleshooting,” next in this chapter.

2. Access additional information about the computer and Web

site links through the Help and Support Center. Select Start >
Help and Support.

✎

Although many checkup and repair tools require an Internet
connection, other tools can help you fix a problem when the
computer is offline.

3. Contact Customer Care for further assistance.

406846-001.book Page 1 Wednesday, February 8, 2006 10:36 AM

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Содержание BCM94311MCAG

Страница 1: ... Notebook Series Document Part Number 406846 001 May 2006 This guide explains how to set up your hardware and software and begin using the computer in Microsoft Windows 406846 001 book Page i Wednesday February 8 2006 10 36 AM ...

Страница 2: ...o change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Compaq Notebook Series First Edition May 2006 Document Par...

Страница 3: ...2 Next steps Install additional hardware and software 2 1 Identify and install hardware 2 1 Locate and install software 2 2 Protect the computer 2 3 Protect the computer from viruses 2 3 Protect your system files 2 3 Protect your privacy 2 4 Protect the computer from power surges 2 4 Use the computer safely 2 5 Connect to a computer network 2 7 Update your software 2 8 Locate the user guides 2 8 T...

Страница 4: ... connection is not working 3 8 Help and Support Center 3 9 Customer Care 3 10 Prepare to contact Customer Care 3 10 Contact Customer Care by e mail or telephone 3 11 A Notebook tour Top components A 2 Keys A 3 Pointing devices A 4 Front components A 5 Rear components A 6 Right side components A 6 Left side components A 7 Bottom components A 8 Display components A 9 B Connect to the Internet from y...

Страница 5: ...r folders C 2 Back up the entire system C 3 Back up modifications made to the system C 4 Schedule backups C 5 Recover the system C 6 Create recovery discs recommended C 7 Perform a recovery C 9 D Specifications Operating environment D 1 Rated input power D 2 Index 406846 001 book Page v Wednesday February 8 2006 10 36 AM ...

Страница 6: ...406846 001 book Page vi Wednesday February 8 2006 10 36 AM ...

Страница 7: ...red hardware To set up the computer for the first time you will need the computer AC adapter power cord and the primary battery Components included with the computer may vary by region and by model 406846 001 book Page 1 Wednesday February 8 2006 10 36 AM ...

Страница 8: ...this computer Unless you use dial up networking the modem cable is optional for setup Component 1 Power cord 4 Country specific modem adapter select models only 2 HP Smart AC Adapter 5 Modem cable optional for setup 3 Primary battery 406846 001 book Page 2 Wednesday February 8 2006 10 36 AM ...

Страница 9: ...nded Refer to Appendix C Backup and recovery for instructions ÄCAUTION To prevent file corruption and to ensure that the correct drivers are installed Do not set up the computer for the first time while the computer is docked in an optional docking device During the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or initiate stand...

Страница 10: ...y battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery 1 into the battery bay until it is seated The battery release latch 2 automatically locks the battery into place 406846 001 book Page 4 Wednesday February 8 2006 10 36 AM ...

Страница 11: ...vary in appearance by region and country To connect the computer to external AC power 1 Plug the AC adapter into the power connector 1 on the computer 2 Plug the power cord into the AC adapter 2 3 Plug the other end of the power cord into an AC outlet 3 406846 001 book Page 5 Wednesday February 8 2006 10 36 AM ...

Страница 12: ...harged the battery light is turned off Leave the computer connected to external power until the battery is fully charged and the battery light is turned off A partially charged new battery can run the computer after software setup is complete but battery charge displays will not be accurate until the new battery has been fully charged 406846 001 book Page 6 Wednesday February 8 2006 10 36 AM ...

Страница 13: ...etting Started 1 7 Step 3 Turn on the computer To open the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise the display 2 406846 001 book Page 7 Wednesday February 8 2006 10 36 AM ...

Страница 14: ... 3 Press the power button 1 The power light next to the power button 2 and the power light on the front of the computer 3 are turned on and you are prompted to begin software setup 406846 001 book Page 8 Wednesday February 8 2006 10 36 AM ...

Страница 15: ...s are indicated by an hourglass icon ÄCAUTION If you are prompted to select an operating system language before the Welcome to Windows page is displayed choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup To register the operating system and the computer you must be connected to the Internet For more informat...

Страница 16: ... of your full factory image using HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and restore the operating system and software applications to factory settings in case of system failure or instability Refer to Appendix C Backup and recovery for detailed instructions 406846 001 book Page 10 Wednesday February 8 2006 10 36 AM ...

Страница 17: ...of the System Tasks window select View system information 3 Select Hardware tab Device Manager You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the hardware manufacturer to install the device and any required drivers 406846 001 book Page 1 Wednesday February 8 2006 10 3...

Страница 18: ...llow the on screen instructions 3 Restart the computer if prompted to do so Preloaded software This is software provided on the hard drive but not ready to use To locate or install preloaded software or drivers 1 Select Start All Programs Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to install For details about using so...

Страница 19: ...most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton AntiVirus is preinstalled on the computer For information about using the Norton AntiVirus software click Start All Programs Norton AntiVirus Help and Support For more information about computer viruses type viruses in the Search field in th...

Страница 20: ...c Protect the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm Plug the computer power cord into an optional high quality surge protector Surge protectors are available from most computer or electronics retailers During an electrical storm either run the computer on battery power or shut down the compute...

Страница 21: ...tlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature ÅWARNING To reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important electrical and mechanical saf...

Страница 22: ...ational Standard for Safety of Information Technology Equipment IEC 60950 ÅWARNING To reduce potential safety issues only the AC adapter or battery provided with the computer a replacement AC adapter or battery provided by HP or a compatible AC adapter or battery purchased as an accessory from HP should be used with the computer For more safety and regulatory information and for battery disposal i...

Страница 23: ... can connect to a wireless network For information on connecting to a WWAN refer to the HP Broadband Wireless Getting Started guide included with the computer If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and cameras For information on using a Bluetooth device r...

Страница 24: ...and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system and other software provided on the computer Select Start Help and Support Locate the user guides User guides regulatory and safety notices and other resources that provide information about using the computer are available through the Help and Support Cen...

Страница 25: ...rk domain the button you click will be called Shut Down instead of Turn Off Computer If you are unable to turn off the computer with these procedures try the following emergency procedures in the sequence provided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information 1 Press ctrl alt delete Then select Shut Down Turn Off 2 Press and hold the power button for at least 5 s...

Страница 26: ...406846 001 book Page 10 Wednesday February 8 2006 10 36 AM ...

Страница 27: ...chapter 2 Access additional information about the computer and Web site links through the Help and Support Center Select Start Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline 3 Contact Customer Care for further assistance 406846 001 book Page 1 Wednesday February 8 2006 10 36 AM ...

Страница 28: ...n plug the adapter into an AC outlet Use only the included AC adapter or one approved for this computer If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power Remove the primary bat...

Страница 29: ...omputer has reached a low battery condition To change these and other power settings select Start Control Panel Performance and Maintenance Power Options To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both d...

Страница 30: ...er Restart OK If you have been registered to a domain the button you click will be called Shut Down instead of Turn Off Computer If you cannot restart the computer using these procedures refer to the next section The computer is turned on but not responding Run a virus scan For information about using the antivirus resources on the computer refer to Protect the computer from viruses in Chapter 2 N...

Страница 31: ...f If you have been registered to a network domain the button you click will be called Shut Down instead of Turn Off Computer If you are unable to shut down the computer with these procedures try the following emergency procedures in the sequence provided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information 1 Press ctrl alt delete Then select Shut Down Turn Off 2 Press a...

Страница 32: ...all vents free from obstructions while you are using the computer ÄCAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow The fan in the computer starts up automatically to cool internal components and prevent...

Страница 33: ...vice connections are secure The device is receiving electrical power The device especially if it is an older one is compatible with your operating system For compatibility information refer to the device manufacturer s Web site The correct drivers are installed and updated Drivers may be available on a CD included with the device or on the device manufacturer s Web site For more information about ...

Страница 34: ...d its power cord are properly connected and the lights are on Be sure that the wireless router access point is properly connected to its power adapter and the cable modem and the lights are on Disconnect and then reconnect all cables and turn the power off and then back on For information on setting up a home wireless network connection visit http www hp com go techcenter wireless English only For...

Страница 35: ... such as model and serial number installed software hardware components and specifications Answers to questions about using the computer Product information to help you learn to use the computer and operating system features Updates for the operating system device drivers and software provided on the computer Checkups for computer functionality Automated and interactive troubleshooting repair solu...

Страница 36: ...om of the computer To display the service tag information on the computer screen select Start Help and Support My HP Computer Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registration number To display th...

Страница 37: ...ct Customer Care by e mail or telephone If the computer is connected to the Internet select Start Help and Support to get help by e mail or to access the Customer Care telephone numbers 406846 001 book Page 11 Wednesday February 8 2006 10 36 AM ...

Страница 38: ...406846 001 book Page 12 Wednesday February 8 2006 10 36 AM ...

Страница 39: ...k tour Components included with the computer may vary by region and model The illustrations in this appendix identify the standard features included on most computer models 406846 001 book Page 1 Wednesday February 8 2006 10 36 AM ...

Страница 40: ... Power light 7 Num lock light 2 Power button 8 Volume mute button 3 Info Center button 9 Volume down button 4 Wireless button Volume up button 5 Presentation button q Fingerprint reader 6 Caps lock light 406846 001 book Page 2 Wednesday February 8 2006 10 36 AM ...

Страница 41: ...ok tour Getting Started A 3 Keys Component 1 esc key 4 Windows applications key 2 fn key 5 Embedded numeric keypad 3 Windows logo key 6 Function keys 406846 001 book Page 3 Wednesday February 8 2006 10 36 AM ...

Страница 42: ...ook tour Pointing devices Component 1 Pointing stick 4 Left TouchPad button 2 Left pointing stick button 5 Right TouchPad button 3 TouchPad 6 Right pointing stick button 406846 001 book Page 4 Wednesday February 8 2006 10 36 AM ...

Страница 43: ...rted A 5 Front components Component 1 Display release latch 5 Drive light 2 Wireless light 6 Speakers 3 Power light 7 Infrared Port 4 Battery light 8 Digital Media Slot 406846 001 book Page 5 Wednesday February 8 2006 10 36 AM ...

Страница 44: ...e components Component 1 Security cable slot 3 S Video out jack 2 Power connector 4 External monitor port Component 1 Smart card reader 4 RJ 45 network jack 2 Optical drive 5 RJ 11 modem jack 3 USB port 406846 001 book Page 6 Wednesday February 8 2006 10 36 AM ...

Страница 45: ...ook tour Getting Started A 7 Left side components Component 1 Vent 4 Audio out headphone jack 2 USB ports 2 5 PC Card Slot 3 Audio in microphone jack 406846 001 book Page 7 Wednesday February 8 2006 10 36 AM ...

Страница 46: ...ooth compartment 6 Docking connector 2 Vents 4 7 Accessory battery connector 3 Mini Card compartment 8 Expansion memory module compartment 4 Primary battery release latches 2 9 Hard drive bay 5 Primary battery bay 406846 001 book Page 8 Wednesday February 8 2006 10 36 AM ...

Страница 47: ...Notebook tour Getting Started A 9 Display components Component 1 Internal display switch 3 WWAN antenna 2 WLAN antennae 406846 001 book Page 9 Wednesday February 8 2006 10 36 AM ...

Страница 48: ...406846 001 book Page 10 Wednesday February 8 2006 10 36 AM ...

Страница 49: ...onnection you want such as broadband wireless or dial up and connect the hardware Internet hardware and software features vary depending on the computer model and your location Choose an ISP You must set up Internet service before you can connect to the Internet The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an existing ac...

Страница 50: ...to select an ISP from the list provided within the wizard If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address and POP3 and SMTP settings To access the New Connection Wizard and instructions for using the wizard Select Start Help and Support If you are prompted within the wizard to choose between enabling or disabling Windows Firewall cho...

Страница 51: ...ess For high speed mobile Internet access you can use a wireless connection A wireless network set up at home requires a wireless router purchased separately To learn about setting up wireless access visit http www hp com go techcenter wireless English only To learn about connecting to a WWAN refer to the HP Broadband Wireless Getting Started guide included with the computer Dial up You can access...

Страница 52: ...406846 001 book Page 4 Wednesday February 8 2006 10 36 AM ...

Страница 53: ...our data Software or devices added to the computer can cause your system to become unstable To safeguard your documents store personal files in the My Documents folder and periodically create a backup copy of the folder Back up the system Using HP Backup and Recovery Manager you can Back up specific files and folders Back up the entire system Back up modifications since your last backup using HP s...

Страница 54: ...ta files and then click Next 4 Click Back up individual files and folders and then click Next The Backup Wizard opens 5 Click Back up selected files from most common locations Recommended or Click Advanced Backup Experienced users to access advanced filtering techniques 6 Click Next 7 Follow the on screen instructions to back up specific files or folders This process may take several minutes depen...

Страница 55: ...and Recovery Manager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Backup to protect system and important data files and then click Next 4 Click Backup entire hard drive and then click Next The Entire Drive Backup Manager opens 5 Click Next 6 Select where you want to back up your entire hard drive You can back up to one of the following locations On my PC This option backs up your ...

Страница 56: ...rd drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make a copy of changes made after that time HP recommends that you create recovery points Before you add or ex...

Страница 57: ...ackups To schedule backups 1 Select Start All Programs HP Backup and Recovery HP Backup and Recovery Manager The Backup and Recovery Manager opens 2 Click Expert Mode 3 Click Schedule Backups 4 Click Next The Backup Scheduler opens 5 Click Next 6 Schedule recovery points at specific intervals daily weekly or at specific events such as at system start or when you dock to a docking station Click Nex...

Страница 58: ...ry Manager allows you to Create recovery discs recommended The recovery discs are used to start up boot the computer and to restore the full factory image operating system and software in case of system failure or instability If you don t have a CD or DVD burner a copy of the entire hard drive image can be stored on another hard drive or on a network drive Perform a recovery You can perform a full...

Страница 59: ...rtition However doing this is not recommended If you delete this partition you will lose any information that is on the partition Only one set of recovery discs can be created per computer Before creating recovery discs Use high quality CD R DVD R or DVD R media purchased separately DVD RW R and double layer DVD RW are not compatible with the HP Backup and Recovery Manager software Number each dis...

Страница 60: ...e to CD DVD and then click Next 7 Click Factory image recovery discs and then click Next If you are operating the computer on battery power you will be prompted to connect to AC power before you can go to the next step 8 Select the type of discs you want to use and then click Next The software examines the image and displays the number of blank discs needed to create your recovery discs 9 Insert t...

Страница 61: ...her the Start button or f11 1 From the Start menu a Select Start All Programs HP Backup and Recovery HP Backup and Recovery Manager The HP Backup and Recovery Manager opens b Click Expert Mode c Click Start PC Recovery and then click Next d Click Next again to restart the computer PC Recovery opens e Continue to step 2 to complete the recovery process or From f11 a Restart the computer b Press f11...

Страница 62: ...en performs a full system recovery Recover PC s factory installation Formats the hard drive and performs a full system recovery ÄThis option does not perform a backup your information will be erased Back up files Allows you to back up your files on the hard drive 3 Click Next The system prepares your hard drive and begins the recovery process 4 Follow the on screen instructions to complete the rec...

Страница 63: ...ure Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft...

Страница 64: ...e DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this HP computer The computer is capable of accepting DC power within the following specifications This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W 19 0 V dc ...

Страница 65: ... on off 1 6 battery release latch A 8 bays battery A 8 hard drive A 8 Bluetooth 2 7 A 8 buttons Info Center A 2 pointing stick A 4 power 1 8 A 2 presentation A 2 volume down A 2 volume up A 2 C cables and cords power 3 2 caps lock light identifying A 2 compartments expansion memory module A 8 components bottom A 8 display A 9 front A 5 keys A 3 left side A 7 pointing devices A 4 rear A 6 right sid...

Страница 66: ...ns D 1 esc key identifying A 3 expansion memory module compartment identifying A 8 external devices troubleshooting 3 7 external monitor port identifying A 6 F fingerprint reader A 2 firewalls 2 4 fn key identifying A 3 function keys identifying A 3 H hard drive bay identifying A 8 Help and Support Center 3 9 hibernation 3 3 HP Smart AC adapter 1 2 humidity specifications D 1 I identifying compart...

Страница 67: ...net service B 3 surge protection 2 4 monitor external 3 3 3 7 N network connecting computer to 2 7 New Connection Wizard B 2 num lock light identifying A 2 O operating environment specifications D 1 operating system displaying version number 3 10 optical drive identifying A 6 overheating computer 3 6 overheating safety considerations 2 6 P pointing stick buttons identifying A 4 pointing stick iden...

Страница 68: ...ntifying A 6 serial number See service tag 3 10 serial number computer 3 10 service tag 3 10 set up the software 1 9 slots Digital Media A 5 security cable A 6 Smart card A 6 Smart card slot identifying A 6 software updates 2 8 software antivirus 2 3 speaker A 5 specifications operating environment D 1 rated input power D 2 standby 3 3 S Video out jack identifying A 6 T temperature troubleshooting...

Страница 69: ...6 viruses antivirus software 2 3 computer 3 4 volume down button identifying A 2 volume mute light identifying A 2 volume up button identifying A 2 W Windows applications key identifying A 3 Windowslogokey identifying A 3 wireless button identifying A 9 wireless light identifying A 2 A 5 WLAN wireless local area network 2 7 WLAN antennae identifying A 9 WWAN wireless wide area network 2 7 WWAN ant...

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