background image

Troubleshooting 

Software is functioning abnormally 

Follow these suggestions if the software becomes 

unresponsive or responds abnormally: 

 

Restart the computer: 

 

In Windows XP Home, select 

Start > Turn Off 

Computer > Restart

 

In Windows XP Professional, select 

Start > Turn Off 

Computer > Restart > OK

. (If you have been 

registered to a domain, the button you click will be 

called Shut Down instead of Turn Off Computer.) 

If you cannot restart the computer using these 

procedures, refer to the next section, “

The computer is 

turned on but not responding

.” 

 

Run a virus scan. For information about using the 

antivirus resources on the computer, refer to “

Protecting 

the computer from viruses

,” in Chapter 3, “

Next steps

.” 

The computer is turned on but not responding 

If the computer is turned on, but not responding to software 

or keyboard commands, turn off the computer by using the 

standard shutdown procedure: 

1. Save your work and close all open applications. 

2. Shut down the computer through the operating system 

by selecting 

Start > Turn Off Computer > Turn Off

If you have been registered to a network domain, the 

button you click will be called Shut Down instead of 

Turn Off Computer. 

4–4

 

Getting Started 

Содержание 8710w - HP Mobile Workstation

Страница 1: ...Getting Started HP Notebook PC Document Part Number 443956 001 June 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows Enhanced for Accessibility ...

Страница 2: ...ties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Notebook PC First Edition June 2007 Document Part Number 443956 001 Product notice This user guid...

Страница 3: ...scs recommended 1 6 2 Quick tour Identifying required hardware 2 1 Top components 2 2 Front components 2 5 Left side components 2 5 Right side components 2 6 Rear components 2 6 Bottom components 2 7 Wireless antennae 2 8 3 Next steps Protecting the computer 3 1 Protecting the computer from viruses 3 1 Protecting your system files 3 2 Protecting your privacy 3 2 Protecting the computer from power ...

Страница 4: ...re is functioning abnormally 4 4 The computer is turned on but not responding 4 4 The computer is unusually warm 4 5 An external device is not working 4 6 The WLAN connection is not working 4 6 Help and Support 4 7 Contacting technical support 4 8 A Backup and recovery Creating recovery discs A 1 Backing up your information A 2 When to back up A 2 Backup suggestions A 3 Backing up specific files o...

Страница 5: ...Contents B Specifications Operating environment B 1 Rated input power B 2 Index Getting Started v ...

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Страница 7: ... the computer the AC adapter the power cord and the primary battery Components included with the computer may vary by region and by model Component Component 1 Power cord 3 Primary battery 2 AC adapter Use only the AC adapter provided with the computer or one approved for this computer Getting Started 1 1 ...

Страница 8: ...rning on the computer 4 Setting up the software 5 Creating recovery discs recommended Refer to Appendix A Backup and recovery for instructions ÄCAUTION Reduce the risk of file corruption by observing the following practices during the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or initiate Standby or Hibernation 1 2 Getting St...

Страница 9: ... a primary battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery 1 into the battery bay until it is seated The battery release latches 2 automatically lock the battery into place Getting Started 1 3 ...

Страница 10: ...rd into an AC outlet 3 When the computer receives AC power the battery begins to charge and the battery light on the front of the computer turns on When the battery is fully charged the battery light turns off Leave the computer connected to external power until the battery is fully charged and the battery light turns off A partially charged new battery can run the computer after software setup is...

Страница 11: ...omputer To open the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise the display 2 To turn on the computer Press the power button 1 The power light on the power button 2 turns on Getting Started 1 5 ...

Страница 12: ...t choose are deleted from the system and cannot be restored during software setup To register the operating system and the computer during software setup the computer must be connected by an RJ 45 network cable to an existing network that has access to the Internet If you do not register during software setup you can do so at any time after software setup is complete Step 5 Create recovery discs r...

Страница 13: ...Identifying required hardware Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features included on most computer models Getting Started 2 1 ...

Страница 14: ...ess lights display the same information The light on the wireless button is visible only when the computer is open The wireless light on the front of the computer is visible whether the computer is open or closed The 2 power lights display the same information The light on the power button is visible only when the computer is open The power light on the front of the computer is visible whether the...

Страница 15: ... fingerprint reader Component 1 Power button Component 5 Volume mute button 2 Info button 6 Volume scroll zone 3 Wireless button 7 Calculator button 4 Presentation button 8 HP Fingerprint Sensor fingerprint reader Getting Started 2 3 ...

Страница 16: ...Quick tour Keys Component Component 1 esc key 4 Windows applications key 2 fn key 5 Integrated numeric keypad 3 Windows logo key 6 Function keys 2 4 Getting Started ...

Страница 17: ... light 6 Display release latch 3 Battery light 7 Media Card Reader 4 Drive light Left side components Component Component Security cable slot 6 USB ports 2 Vent 7 1394 port Power connector 8 Smart card reader HDMI port 9 PC Card slot External monitor port PC Card eject button Getting Started 2 5 ...

Страница 18: ...nt 1 Audio out headphone jack 5 Optical drive button 2 Audio in microphone jack 6 RJ 1 1 modem jack 3 USB ports 4 7 RJ 45 network jack 4 Optical drive Rear components The vent highlighted enables airflow to cool internal components 2 6 Getting Started ...

Страница 19: ...omponent Component 1 Battery bay 5 Hard drive bay 2 Battery release latches 2 6 Vents 3 3 Docking connector 7 Expansion memory module and WLAN module compartment 4 Accessory battery connector slide open to expose Getting Started 2 7 ...

Страница 20: ... optimal transmission keep the areas immediately around the antennae free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 2 8 Getting Started ...

Страница 21: ... and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer Your version of Norton Internet Security includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing ext...

Страница 22: ...g traffic on the computer to block messages that do not meet specific security criteria Some firewalls also monitor outgoing traffic Protecting the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm observe these practices Plug the computer power cord into an optional high quality surge protector Surge pro...

Страница 23: ...Start Help and Support User Guides ÅWARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also...

Страница 24: ...on networking If you need assistance to connect to a corporate LAN or WLAN contact your network administrator The computer display must be open before you can connect to a wireless network If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and cameras For information...

Страница 25: ...uctions provided by the hardware manufacturer to install the device and any required drivers Locating and installing software The computer includes software that is provided in the following forms Preinstalled on your hard drive To see a list of the ready to use software preinstalled on the computer follow these steps 1 Select Start All Programs 2 Click the program you want to open Provided on a C...

Страница 26: ...em is updated frequently by the manufacturer or provider Important updates to the software included with the computer may have been released since the computer left the factory Some updates may affect the way the computer responds to optional software or external devices Many updates provide security enhancements Update the operating system and other software provided on the computer as soon as th...

Страница 27: ...ain the button you click will be called Shut Down instead of Turn Off Computer If you are unable to turn off the computer with these procedures try the following emergency shutdown procedures in the sequence provided CAUTION Using one of the following emergency shutdown procedures will result in the loss of unsaved information Press ctrl alt delete Then select Shut Down Turn Off Press and hold the...

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Страница 29: ...ct Start Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline Contact technical support for further assistance Quick troubleshooting The computer is unable to start up To turn on the computer press the power button When the computer is turned on the power light turns on If the computer and the pow...

Страница 30: ...lugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power try the following procedures in the sequence provided If the battery light on the front of the computer is blinking the battery has reached a low battery level which may not all...

Страница 31: ... system while the computer is on but not in use or when the computer has reached a low battery level To change these and other power settings select Start Control Panel Performance and Maintenance Power Options To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on...

Страница 32: ...n The computer is turned on but not responding Run a virus scan For information about using the antivirus resources on the computer refer to Protecting the computer from viruses in Chapter 3 Next steps The computer is turned on but not responding If the computer is turned on but not responding to software or keyboard commands turn off the computer by using the standard shutdown procedure 1 Save yo...

Страница 33: ...ure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows...

Страница 34: ...y information refer to the device manufacturer s Web site Be sure that the correct drivers are installed and updated Drivers may be available on a disc included with the device or on the device manufacturer s Web site For more information about updating drivers select Start Help and Support The WLAN connection is not working If a WLAN connection is not working as expected follow these suggestions ...

Страница 35: ... Help and Support by selecting Start Help and Support Help and Support provides the following assistance Information about the computer such as model and serial number installed software hardware components and specifications Answers to questions about using the computer Product information to help you learn to use the computer and operating system features Updates for the operating system device ...

Страница 36: ...g The service tag label is on the bottom of the computer To display the service tag information on the computer screen select Start Help and Support My HP Computer Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number...

Страница 37: ...DVD R or DVD R discs purchased separately Read write discs such as CD RW and DVD RW discs are not compatible with HP Backup and Recovery Manager The computer must be connected to AC power during the process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive of the computer If necessary you can cancel the disc creation before you h...

Страница 38: ...and Recovery Manager to create an entire drive backup as soon as you set up your computer With HP Backup and Recovery Manager you can perform the following tasks Backing up your information regularly to protect your important system files Creating system recovery points that allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Scheduling backups a...

Страница 39: ...aking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit Paste Before you can perform backup an...

Страница 40: ...up to protect system settings and important data files and then click Next 4 Click Back up individual files and folders and then click Next 5 Follow the on screen instructions Backing up the entire hard drive When you perform a complete backup of the hard drive you are saving the full factory image including the Windows operating system software applications and all personal files and folders A co...

Страница 41: ... snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make copies of changes made after that time HP recommends that you create recovery points ...

Страница 42: ...5 Follow the on screen instructions Scheduling backups Use HP Backup Scheduler to schedule backups for the entire system for recovery points or for specific files and folders With this tool you can schedule backups at specific intervals daily weekly or monthly or at specific events such as system restart or when you dock to an optional docking station To schedule backups 1 Select Start All Program...

Страница 43: ...ing a full system recovery With HP Backup and Recovery Manager you can recover your full factory image if you experience system failure or instability HP Backup and Recovery Manager works from a dedicated recovery partition on the hard drive or from recovery discs you create Performing a recovery from the recovery discs To perform a recovery from the recovery discs follow these steps 1 Back up all...

Страница 44: ...ortant files or the entire system and then click Next 5 Follow the on screen instructions Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition follow these steps 1 Back up all personal files 2 Restart the computer and then press f1 1 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow...

Страница 45: ... 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Pounds per square inch absolute ps...

Страница 46: ...be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 19 V dc 6 5 A 120 W Operating current 6 5 A This product is designed for IT power systems in Norway with phase to p...

Страница 47: ...ing 2 6 expansion memory module 2 7 B WLAN module 2 7 battery computer charging 1 4 turn off 3 7 indentifying 1 1 turn on 1 5 inserting 1 3 computer viruses 4 4 battery bay identifying 2 7 connecting the computer to battery light external power 1 4 behavior 1 4 connecting to a computer identifying 2 5 network 3 4 battery light identifying 2 2 connectors battery release latch identifying docking 2 ...

Страница 48: ...ingerprint Sensor identifying labels service tag 4 8 2 3 LAN local area network 3 4 firewalls 3 2 latches fn key identifying 2 4 battery release 2 7 function keys identifying 2 4 display release 2 5 H lights battery 1 4 2 5 hard drive bay identifying 2 7 drive 2 2 2 5 Help and Support 4 7 num lock 2 2 Hibernation 4 3 power 1 5 2 2 2 5 humidity specifications B 1 volume down 2 2 I volume mute light...

Страница 49: ...g 1 4 power cord connecting 1 4 identifying 1 1 power light 1 5 4 1 power lights identifying 2 2 2 5 power surge 3 2 presentation button identifying 2 3 printer 4 6 Product Id 4 8 R rated input power specifications B 2 registration number operating system 4 8 regulatory information notices 3 3 Regulatory Safety and Environmental Notices 3 3 RJ 11 modem jack identifying 2 6 RJ 45 network jack ident...

Страница 50: ... turning on computer 1 5 4 1 U updates software 3 6 USB ports identifying 2 5 2 6 user guides 3 6 V vents identifying 2 7 precautions 4 5 vents identifying 2 5 viruses antivirus software 3 1 computer 4 4 volume down light identifying 2 2 volume mute button identifying 2 3 volume scroll zone identifying 2 3 volume up light dentifying 2 2 W Windows applications key identifying 2 4 Windows logo key i...

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