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Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows on page 65

.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a.

Select the Start button, and then select HP Help and Support.

b.

Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a.

Type

support

in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE:

To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only)

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Содержание 470 G7

Страница 1: ...HP 470 G7 Notebook PC Maintenance and Service Guide ...

Страница 2: ...r M06551 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated wh...

Страница 3: ...that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ... flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by ap...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...Mass storage devices 18 Miscellaneous parts 19 4 Removal and replacement procedures preliminary requirements 20 Tools required 20 Service considerations 20 Plastic parts 20 Cables and connectors 20 Drive handling 21 Workstation guidelines 21 Electrostatic discharge information 21 Generating static electricity 22 Preventing electrostatic damage to equipment 22 Personal grounding methods and equipme...

Страница 8: ...oard hook 41 USB board 42 Optical drive board select products only 43 Touchpad button board 44 Touchpad module 45 Power connector cable DC in 47 Fan 48 Heat sink assembly 49 System board 51 Speakers 54 Display assembly 55 Top cover with keyboard 62 7 Using Setup Utility BIOS 63 Starting Setup Utility BIOS 63 Updating Setup Utility BIOS 63 Determining the BIOS version 63 Downloading a BIOS update 6...

Страница 9: ... UEFI settings 68 9 Backing up restoring and recovering 70 Backing up information and creating recovery media 70 Using Windows tools 70 Using the HP Cloud Recovery Download Tool to create recovery media select products only 70 Restoring and recovery 71 Restoring resetting and refreshing using Windows tools 71 Recovering using HP Recovery media 71 Changing the computer boot order 71 Using HP Sure R...

Страница 10: ...13 Recycling 86 Index 87 x ...

Страница 11: ...0 with up to 2 GB of dedicated video memory Panel 43 9 cm 17 3 in WLED eDP flat flat ultrawide aspect ratio High definition HD 1600 900 antiglare SVA 220 nits Full high definition FHD 1920 1080 antiglare UWVA 300 nits Memory Two memory module slots Memory is not customer accessible or upgradeable DDR4 2666 dual channel support DDR4 3200 bridge to DDR4 2666 Supports up to 16 MB of system RAM in the...

Страница 12: ...ted wireless options with dual antennas Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 Combo Adapter Intel Wi Fi 6 AX201 802 11ax 2 2 Bluetooth 5 non vPro supporting gigabit file transfer speeds Media card reader Supports microSD SDHC SDXC Push pull insertion removal Internal card expansion One M 2 slot for solid state drive One M 2 slot for WLAN Ports USB 2 0 port right side 2 USB 3 1 Gen 1 por...

Страница 13: ...upports battery fast charge AC adapter barrel type 65 W Smart nPFC right angle 4 5 mm 1 8 m 65 W Smart nPFC 4 5 mm EM Power cord C5 1 m conventional Security Mini security cable slot Supports Trusted Platform Module TPM 2 0 Operating system FreeDOS 3 0 Windows 10 Home 64 Windows 10 Home 64 Plus Windows 10 Professional 64 Windows 10 Home Professional 64 StF MSNA Strategic Serviceability User replac...

Страница 14: ... memory cards that store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB port Connects a USB device provides data transfer and for select...

Страница 15: ...n any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 USB SuperSpeed ports 2 Connect a USB device provide high speed data transfer and for select products charge small devices when the computer is on or in Sleep mode 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or...

Страница 16: ...d logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices t...

Страница 17: ...ponent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 7 ...

Страница 18: ...eir descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 8 Chapter 2 Getting to know your computer ...

Страница 19: ...T Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Speakers 2 Produce sound ...

Страница 20: ...loses the Start menu 4 Action keys Execute frequently used system functions 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is...

Страница 21: ... Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 11 ...

Страница 22: ...label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about t...

Страница 23: ...t supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 12 for details Computer major components 13 ...

Страница 24: ...akers L22580 001 6 Power connector cable DC in L22528 001 7 System board hook L22748 001 8 System board NOTE All system board spare part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system Intel Core i7 10510U processor with 2 GB of AMD Radeon 530 graphics memory L67091 xx1 Intel Cor...

Страница 25: ...Battery 3 cell 41 WHr L11119 855 17 Hard drive 2 TB 5400 rpm 912487 855 1 TB 5400 rpm L30422 005 500 GB 5400 rpm 778186 005 18 Solid state drive bracket L22535 001 19 Solid state drive board L24487 001 20 DVD RW Double Layer Writer select products only L22537 001 21 Bottom cover For use in models with an optical drive L83726 001 For use in models without an optical drive L83725 001 22 Rubber feet ...

Страница 26: ...rd cable L22522 001 2 Touchpad cable L22525 001 3 Touchpad button board cable L22523 001 4 Hard drive cable L22526 001 5 Solid state drive cable L22527 001 6 Optical drive board cable L22524 001 7 Display cable FHD panel L22520 001 HD panel L22519 001 16 Chapter 3 Illustrated parts catalog ...

Страница 27: ...83730 001 2 Display bezel L22517 001 3 Display panel FHD L83733 001 HD L83734 001 4 Hinge Kit includes left and right hinges L22536 001 5 Camera module L22587 001 Display cable 6 For use with HD displays L22519 001 For use with FHD displays L22520 001 7 WLAN antenna cables L22497 001 8 Back cover L83724 001 Display assembly subcomponents 17 ...

Страница 28: ...GB 5400 rpm 778186 005 3 Hard drive cable L22526 001 4 Solid state drive M 2 512 GB PCIe L83739 001 256 GB PCIe L83738 001 256 GB SATA 3 TLC L83737 001 Optane memory module 16 GB L22585 001 5 Solid state drive board L24487 001 6 Solid state drive bracket L22535 001 7 DVD RW Double Layer Writer L22537 001 8 Optical drive bracket L22533 001 9 Optical drive bezel L83729 001 18 Chapter 3 Illustrated p...

Страница 29: ...r use in Europe L19361 001 For use in Israel L19362 001 For use in Japan L19365 001 For use in North America L19367 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Taiwan L19372 001 For use in Thailand L19371 001 For use in the United Kingdom L19373 001 Power adapter C5 for use in Japan 226768 001 Screw Kit L83732 001 Miscellane...

Страница 30: ...force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and in...

Страница 31: ...the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials s...

Страница 32: ...oving DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a product Preventin...

Страница 33: ...the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case...

Страница 34: ...s and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive...

Страница 35: ...the bottom of your computer See Labels on page 12 for details NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 20 f...

Страница 36: ...Optical drive bezel L83729 001 Before removing the optical drive follow these steps Prepare the computer for disassembly Preparation for disassembly on page 25 Remove the optical drive 1 Remove the Phillips M2 5 6 0 screw 1 that secures the drive to the computer 2 Slide the optical drive out of the computer 2 26 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 37: ...remove the bezel from the front of the optical drive a Insert a paper clip into the release hole on the front of the bezel 1 The left side of the bezel rotates outward 2 b Press the tab to release the bezel from the drive 3 c Rotate the side of the bezel 4 and then remove it Reverse this procedure to reassemble and install the optical drive Component replacement procedures 27 ...

Страница 38: ...er See Labels on page 12 for details Component replacement procedures NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 54 screws that must be removed replaced or loosened when servicing authoriz...

Страница 39: ...nt and rear L83731 001 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 Remove the bottom cover 1 Peel the rubber feet off the bottom of the computer 1 2 Remove the 10 Phillips M2 5 6 0 screws 2 3 Optical drive models only Remove the two Phillips broad head M2 0 2 0 screws 3 from the optical d...

Страница 40: ... bay 1 pull to release the bottom cover from the computer 2 NOTE Model with an optical drive shown Reverse this procedure to install the bottom cover 30 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 41: ...lect products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 Remove the battery 1 Remove the four Phillips M2 0 3 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery When installing the battery be sure to install screws in the proper locations The following image shows the locations around ...

Страница 42: ...32 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 43: ...lts up at a 45 angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Install the me...

Страница 44: ...3 Gently press down on the module edges until the side retention clips snap into place 3 34 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 45: ...the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the hard drive 1 Disconnect the hard drive cable from the system board ZIF connector 1 2 Lift the hard dri...

Страница 46: ...d drive pull the connector off the rear of the drive 1 and then lift the cover off the drive 2 Reverse this procedure to reassemble and install the hard drive 36 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 47: ...llow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the Optane memory module Remove the Phillips M2 0 3 0 screw 1 and then pull the solid state drive module from the socket 2 ...

Страница 48: ... TLC L83737 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the solid state drive Remove the Phillips M2 0 3 0 screw 1 and then...

Страница 49: ...emove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 5 Remove the solid state drive see Solid state drive select products only on page 38 Remove the solid state drive bracket and connector board 1 Disconnect the cable from the system board ZIF connector 1 2 Remove the two Phillips...

Страница 50: ...mputer for disassembly Preparation for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the WLAN module 1 Disconnect the two antenna cables from the module 1 2 Remove the Phillips M2 0 3 0 screw 2 and then pull the module out of the socket 3 Re...

Страница 51: ...disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the system board hook 1 Remove the Phillips M2 0 3 0 screw 1 that secures the hook to the computer 2 Remove the system board hook from the computer 2 Reverse this procedure to install the system ...

Страница 52: ...he optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 3 0 screws 2 and then remove the board from the computer 3 Reverse this procedure to replace the USB board 42 Chapter ...

Страница 53: ...paration for disassembly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the optical drive board 1 Disconnect the cable from the ZIF connector on the optical drive board 1 2 Remove the two Phillips M2 0 3 0 screws 2 and then remove the board from the comp...

Страница 54: ... 4 Remove the battery see Battery on page 31 Remove the touchpad button board 1 Disconnect the cable from the ZIF connector on the touchpad button board 1 2 Lift the cable to remove it from the adhesive that secures it to the board 2 3 Remove the two Phillips M2 0 2 0 screws 3 that secure the board to the computer 4 Remove the touchpad button board from the computer 4 TIP The top edge of the board...

Страница 55: ...drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 To remove the touchpad module 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the tape from the touchpad 2 3 Lift the tape up to gain access to the touchpad 3 4 Starting in the corner use a plastic nonmarking tool to pry up...

Страница 56: ...loose and then remove it from the computer 2 NOTE The touchpad module might be very tight and difficult to remove Reverse this procedure to install the touchpad module 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 57: ...ical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the power connector cable 1 Remove the two Phillips M2 5 6 0 screws from the right display hinge 1 and then rotate the hinge up from on top of the power connector 2 2 Disconnect the power connector cable from the system board 3 3 Remove the power conne...

Страница 58: ...ical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the two Phillips M2 5 3 0 screws 2 that secure the fan to the computer 3 Lift the fan from the computer 3 Reverse this procedure to install the fan 48 Chapter 6 Removal and replacement...

Страница 59: ...ly on page 25 2 Remove the optical drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 To remove the heat sink assembly 1 In the order indicated on the heat sink assembly remove the six Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Lift the heat sink assembly from the comp...

Страница 60: ...ystem board components 1 3 each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink assembly 50 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 61: ...ssembly on page 25 2 Remove the following components a Optical drive see Optical drive select products only on page 26 b Bottom cover see Bottom cover on page 29 c Battery see Battery on page 31 d Memory modules see Memory on page 33 e Hard drive see Hard drive on page 35 f Solid state drive see Solid state drive select products only on page 38 or Optane memory module see Optane memory module sele...

Страница 62: ...er cable 8 Power connector cable 9 2 Remove the five Phillips M2 0 3 0 screws that secure the system board to the computer 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 63: ...oard upside down 2 to access the connector underneath 4 Disconnect the USB board cable from the ZIF connector on the system board 1 and then remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 53 ...

Страница 64: ...ly on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 5 Remove the system board see System board on page 51 Remove the speakers 1 Remove the antenna cables from the clips in the left speaker 1 2 Remove the speaker cable from the clips built into the computer 2 and then remove the speakers from the computer 3 Reverse this procedure to instal...

Страница 65: ...l drive see Optical drive select products only on page 26 3 Remove the bottom cover see Bottom cover on page 29 4 Remove the battery see Battery on page 31 Remove the display assembly 1 Disconnect the antenna cables from the WLAN module 1 2 Remove the antenna cables from the clips in the speaker and fan 2 3 Disconnect the display cable from the system board 3 4 Remove the four Phillips M2 5 6 0 sc...

Страница 66: ... the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure b Remove the bezel 4 The display bezel is available as spare part number L22517 001 2 If it is necessary to replace the camera microphone module 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 67: ...dule The HD camera module is available as spare part number L22587 001 3 If it is necessary to replace the display panel a Remove the four Phillips M2 0 3 0 screws that secure the panel to the display enclosure b Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure 1 Component replacement procedures 57 ...

Страница 68: ...l d Disconnect the display panel cable 3 from the display panel e Remove the display panel Raw display panels are available using the following spare part numbers L83733 001 FHD panel L83734 001 HD panel 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 69: ...L83730 001 When replacing the hinge cover make sure the hinges rotate downward as far as they can go Align the cover and then start from above and rotate the cover downward onto the hinges Make sure the clips snap into place along the bottom of the display cover 5 If it is necessary to replace the display hinges a Remove the six Phillips M2 5 2 5 broad head screws 1 from the bottom of the hinges C...

Страница 70: ...e the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure 1 b Remove the display panel cable 2 The display panel cable is available using the following spare part numbers L22519 001 HD display L22520 001 FHD display 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 71: ... b Release the antenna from the display enclosure 2 Antennas are available as spare part number L22497 001 Use the following image to determine proper cable routing in the display of the antenna cable 1 and display cable 2 The display rear cover is available as spare part number L83724 001 Reverse these procedures to reassemble and install the display assembly components Component replacement proc...

Страница 72: ...ard backlit models with an optical drive L91024 xx1 Keyboard no backlight models without an optical drive L91025 xx1 Table 6 19 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 South Korea AD1 Canada DB1 Italy 061 Spain 071 Czech Republic and Slovakia FL1 The Ne...

Страница 73: ...p Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first d...

Страница 74: ...load area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You might need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your...

Страница 75: ...C Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow the on s...

Страница 76: ...t your type of product and then enter the product name or number in the search box that is displayed 3 In the Diagnostics section select Download and then follow the on screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive The tool downloads to the selected location Installing HP PC Hardware Diagnostics Windows To install HP PC ...

Страница 77: ...onnected USB flash drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 67 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB ...

Страница 78: ...Diagnostics UEFI NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote...

Страница 79: ...emote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then s...

Страница 80: ...recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up person...

Страница 81: ... on screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash dri...

Страница 82: ...lled recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions 72 Chapter 9 Backi...

Страница 83: ...erating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W or 45 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 NOTE Applicable product safety standards specify thermal limits f...

Страница 84: ... 10 3 M 2 SATA solid state drive specifications 128 GB Height 1 35 mm Weight 10 g Form factor M 2 2280 D2 B M Transfer rate up to 540 MB sec Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capa...

Страница 85: ...p to 1260 MB s Up to 100 000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 ms Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage cap...

Страница 86: ...ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Act...

Страница 87: ...ct to the keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is ...

Страница 88: ...emove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu ...

Страница 89: ...ed Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by changing the Microsoft Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer ...

Страница 90: ...t Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility must be used for updating the firmware Only firmware updates ...

Страница 91: ...OS The Unified Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the config...

Страница 92: ... Custom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys disabling Secure Boot does not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection...

Страница 93: ...ing requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal volta...

Страница 94: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...

Страница 95: ...303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Approval number and logo must be printed on a flag label 6 The f...

Страница 96: ... in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 86 Chapter 13 Recycling ...

Страница 97: ...ers 14 display assembly removal 55 subcomponents 17 display assembly components removal 55 spare part numbers 55 display bezel removal 56 spare part numbers 17 56 display cable spare part number 17 display components 6 display panel product description 1 removal 57 display panel cable removal 60 spare part numbers 60 display specifications 74 drive light identifying 4 DVD RW Double Layer Writer sp...

Страница 98: ...description 2 removal 26 spare part numbers 26 optical drive board removal 43 spare part number 14 43 optical drive eject button identifying 4 optical drive identifying 4 P packaging guidelines 24 panel spare part numbers 17 pointing device product description 2 ports HDMI 5 product description 2 USB 4 USB SuperSpeed 5 power button identifying 9 power connector identifying 5 power connector cable ...

Страница 99: ...oval 51 spare part number 14 spare part numbers 51 system board hook removal 41 spare part number 14 41 system memory removing personal data from volatile 77 system restore point creating 70 T top cover removal 62 spare part number 62 top cover keyboard spare part numbers 14 touchpad button board removal 44 spare part number 14 spare part numbers 44 touchpad buttons identifying 7 touchpad module r...

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