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4

 

Troubleshooting 

Troubleshooting resources 

If you experience computer problems, perform these 
troubleshooting steps in the order provided until the problem is 
resolved: 

■

  

Refer to “Quick troubleshooting,” the next section in this 
chapter. 

■

  

Access additional information about the computer and Web 
site links through Help and Support. Select 

Start > Help and 

Support

. 

✎

 

Although many checkup and repair tools require an 
Internet connection, other tools can help you fix a problem 
when the computer is offline. 

■

  

Contact technical support for further assistance. 

Getting Started

  

4–1 

Содержание 435816-001

Страница 1: ...Getting Started HP Business Notebook PC Document Part Number 435816 001 March 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows ...

Страница 2: ...for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Business Notebook PC First Edition March 2007 Document Part Number 435816 001 Product notice This user...

Страница 3: ...l power 1 5 Step 3 Turn on the computer 1 6 Step 4 Set up the software 1 8 Step 5 Create recovery discs recommended 1 8 2 Quick tour Identifying required hardware 2 1 Top components 2 2 Front components 2 3 Left side components 2 4 Right side components 2 5 Rear components 2 6 Bottom components 2 7 Wireless antennae select models only 2 8 Getting Started iii ...

Страница 4: ...ter 3 7 Finding the user guides 3 8 Turning off the computer correctly 3 8 4 Troubleshooting Troubleshooting resources 4 1 Quick troubleshooting 4 2 The computer is unable to start up 4 2 The computer screen is blank 4 3 Software is functioning abnormally 4 4 The computer is turned on but not responding 4 4 The computer is unusually warm 4 5 An external device is not working 4 6 The WLAN connectio...

Страница 5: ...cking up specific files or folders B 4 Backing up the entire hard drive B 4 Creating recovery points B 5 Scheduling backups B 6 Performing a recovery B 7 Performing a recovery from the recovery discs B 7 Performing a recovery from the hard drive B 8 C Specifications Operating environment C 1 Rated input power C 2 Index Getting Started v ...

Страница 6: ... required hardware To set up the computer for the first time you will need the computer the AC adapter the power cord and the primary battery Components included with the computer may vary by region and by model Getting Started 1 1 ...

Страница 7: ...t 4 Country specific modem adapter select models only 5 Modem cable select models only optional for setup Use only the AC adapter provided with the computer or one approved for this computer Unless you use dial up networking the modem cable is optional for setup 1 2 Getting Started ...

Страница 8: ...urning on the computer 4 Setting up the software 5 Creating recovery discs recommended Refer to Appendix B Backup and recovery for instructions ÄCAUTION Reduce the risk of file corruption by observing the following practices during the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or initiate Sleep or Hibernation Getting Started...

Страница 9: ... a primary battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery 1 into the battery bay until it is seated The battery release latches 2 automatically lock the battery into place 1 4 Getting Started ...

Страница 10: ... outlets vary in appearance by region and country To connect the computer to external AC power 1 Plug the AC adapter into the power connector 1 on the computer 2 Plug the power cord into the AC adapter 2 3 Plug the other end of the power cord into an AC outlet 3 Getting Started 1 5 ...

Страница 11: ...ted to external power until the battery is fully charged and the battery light turns off A partially charged new battery can run the computer after software setup is complete but battery charge displays will not be accurate until the new battery has been fully charged Step 3 Turn on the computer To open the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise th...

Страница 12: ...First time setup To turn on the computer Press the power button 1 The power light on the power button 2 turns on Getting Started 1 7 ...

Страница 13: ...ring software setup To register the operating system and the computer during software setup the computer must be connected by an RJ 45 network cable to an existing network that has access to the Internet If you do not register during software setup you can do so at any time after software setup is complete For more information about connecting to the Internet refer to Appendix A Connect to the Int...

Страница 14: ...Identifying required hardware Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features included on most computer models Getting Started 2 1 ...

Страница 15: ... lights 2 6 Presentation button select models only 7 Volume mute button 8 Volume scroll zone select models only Component 9 Internal microphone select models only TouchPad scroll zone q Fingerprint reader select models only w Right TouchPad button e Left TouchPad button r Drive light t Battery light y TouchPad 2 2 Getting Started ...

Страница 16: ...Quick tour Front components Component 1 Wireless light 2 Power light 3 Battery light Component 4 Drive light 5 Speakers 2 6 Display release latch Getting Started 2 3 ...

Страница 17: ...k tour Left side components Component 1 Power connector 2 Vent 3 USB ports 2 4 Audio out headphone jack Component 5 Audio in microphone jack 6 1394 port select models only 7 PC Card slot 2 4 Getting Started ...

Страница 18: ...Quick tour Right side components Component 1 Media Card Reader select models only 2 USB ports 2 select models only Component 3 Optical drive 4 RJ 11 modem jack Getting Started 2 5 ...

Страница 19: ...2 6 Getting Started Quick tour Rear components Component 1 Security cable slot 2 RJ 45 network jack Component 3 External monitor port 4 S Video out jack select models only ...

Страница 20: ...partment select models only 2 Vents 3 3 Accessory battery connector 4 SIM slot select models only 5 Battery bay Component 6 Battery release latches 2 7 Docking connector select models only 8 Memory module compartment 9 WLAN module compartment select models only Hard drive bay ...

Страница 21: ...odels only Component 1 WLAN antennae 2 select models only Component 2 WWAN antenna select models only The antennae are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennae free from obstructions ...

Страница 22: ... and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer Your version of Norton Internet Security includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing ext...

Страница 23: ...ng traffic on the computer to block messages that do not meet specific security criteria Some firewalls also monitor outgoing traffic Protecting the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm observe these practices Plug the computer power cord into an optional high quality surge protector Surge pr...

Страница 24: ...a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature ÅWARNING To reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important el...

Страница 25: ...C adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 ÅWARNING To reduce potential safety issues use only the AC adapter or battery provided with the computer a replacement AC adapter or battery provided by HP or a compatible AC adapter or battery purchased as an accessory from HP For more...

Страница 26: ...he computer display must be open before you can connect to a wireless network For information on activating broadband wireless service refer to the mobile network operator information included with your computer If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and ...

Страница 27: ...ies or changing Windows settings Refer to Windows online Help for more information You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the hardware manufacturer to install the device and any required drivers Locating and installing software The computer includes software t...

Страница 28: ... Programs Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to install For details about using software included with the computer refer to the software manufacturer s instructions which may be provided on disc as online Help files or on the manufacturer s Web site Updating the software installed on the computer Most softwar...

Страница 29: ...rt Help and Support Finding the user guides User guides regulatory and safety notices and other information resources about using the computer are available through Help and Support To access the user guides Select Start Help and Support User Guides Turning off the computer correctly Whenever possible turn off the computer by using the standard shutdown procedure 1 Save your work and close all ope...

Страница 30: ...ed ÄCAUTION Using one of the following emergency shutdown procedures will result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the battery Getting Started 3 9 ...

Страница 31: ...ck troubleshooting the next section in this chapter Access additional information about the computer and Web site links through Help and Support Select Start Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline Contact technical support for further assistance Getting Started 4 1 ...

Страница 32: ...an AC outlet Use only the AC adapter provided with the computer or one approved for this computer If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power try the following procedures...

Страница 33: ...e or when the computer has reached a low battery level To change these and other power settings select Start Control Panel System and Maintenance Power Options To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on ...

Страница 34: ...sponding Run a virus scan For information about using the antivirus resources on the computer refer to Protecting the computer from viruses in Chapter 3 Next steps The computer is turned on but not responding If the computer is turned on but not responding to software or keyboard commands turn off the computer by using the standard shutdown procedure 1 Save your work and close all open application...

Страница 35: ...rm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Then be sure to keep all vents free from obstructions while you are using the computer ÄCAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat sur...

Страница 36: ...y information refer to the device manufacturer s Web site Be sure that the correct drivers are installed and updated Drivers may be available on a disc included with the device or on the device manufacturer s Web site For more information about updating drivers select Start Help and Support The WLAN connection is not working If a WLAN connection is not working as expected follow these suggestions ...

Страница 37: ...he preceding questions and solutions did not address your problem access Help and Support by selecting Start Help and Support Help and Support provides the following assistance Information about the computer such as model and serial number installed software hardware components and specifications Answers to questions about using the computer Product information to help you learn to use the compute...

Страница 38: ...bel is on the bottom of the computer To display the service tag information on the computer screen select Start Help and Support System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registratio...

Страница 39: ...type of Internet connection you want such as broadband wired or wireless or dial up Internet hardware and software features vary depending on the computer model and your location Choosing an ISP You must set up Internet service before you can connect to the Internet The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an existin...

Страница 40: ...ss and POP3 and SMTP settings To access the New Connection Wizard select Start Help and Support If you are prompted within the wizard to choose between enabling or disabling the Windows Firewall choose to enable the firewall Choosing the type of Internet connection You can choose one or more of the following methods to connect to the Internet Broadband service High speed Internet access is provide...

Страница 41: ...nternet over large geographic areas while the computer is in motion such as in a car or train WWAN capability requires an integrated HP Broadband Wireless Module select models only and service from a mobile network operator For information on activating broadband wireless service refer to the mobile network operator information included with your computer or see the HP Web site at http www hp com ...

Страница 42: ...ed high quality CD R DVD R or DVD R media purchased separately Formatted DVD RW discs and DVD RW double layer discs are not compatible with HP Backup Recovery Manager The computer must be connected to AC power during the process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive of the computer If necessary you can cancel the disc...

Страница 43: ...entire drive backup as soon as you set up your computer With HP Backup Recovery Manager you can perform the following tasks Backing up your information regularly to protect your important system files Creating system recovery points that allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Scheduling backups at specific intervals or events When to...

Страница 44: ...ng a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit Paste Before you can perform backup and r...

Страница 45: ...3 Click Create or manage backups and then click Next 4 Click Back up user created files and folders and then click Next 5 Follow the on screen instructions Backing up the entire hard drive When you perform a complete backup of the hard drive you are saving the full factory image including the Windows operating system software applications and all personal files and folders A copy of the entire har...

Страница 46: ...ur hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make a copy of changes made after that time HP recommends that you create recovery points at the followin...

Страница 47: ...ons Scheduling backups Use HP Backup Scheduler to schedule backups for the entire system for recovery points or for specific files and folders With this tool you can schedule backups at specific intervals daily weekly or monthly or at specific events such as at system restart or when you dock to an optional docking station select models only To schedule backups 1 Select Start All Programs HP Backu...

Страница 48: ...reinstall important files without performing a full system recovery Performing a full system recovery With HP Backup Recovery Manager you can recover your full factory image if you experience system failure or instability HP Backup Recovery Manager works from a dedicated recovery partition on the hard drive or from recovery discs you create Performing a recovery from the recovery discs To perform ...

Страница 49: ... Programs HP Backup Recovery Backup Recovery Manager 3 Click Next 4 Click Perform a recovery and then click Next 5 Follow the on screen instructions Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition follow these steps 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system lo...

Страница 50: ... 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Pounds per square inch absolute ps...

Страница 51: ...e powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A This product is designed for IT power systems in Norway with phase to p...

Страница 52: ...ifying 2 7 battery light behavior 1 6 identifying 2 2 2 3 battery release latch identifying 2 7 bays battery 2 7 hard drive 2 7 Index Bluetooth 3 5 Bluetooth compartment identifying 2 7 buttons info 2 2 power 1 7 2 2 presentation 2 2 TouchPad 2 2 volume mute 2 2 wireless 2 2 C cables and cords power 4 2 compartments Bluetooth 2 7 memory module 2 7 WLAN 2 7 computer turn off 3 8 turn on 1 6 compute...

Страница 53: ...2 7 Help and Support 4 7 Hibernation 4 3 humidity specifications C 1 I IEC 60950 compliance 3 4 image switching among display devices 4 3 info button identifying 2 2 inserting the battery 1 4 internal microphone identifying 2 2 Internet access A 2 J jacks audio in microphone 2 4 audio out headphone 2 4 RJ 11 modem 2 5 RJ 45 network jack 2 6 S Video out 2 6 L labels service tag 4 8 LAN local area n...

Страница 54: ...r button identifying 2 2 power connector identifying 2 4 using 1 5 power cord connecting 1 5 identifying 1 2 power light 1 7 4 2 power lights identifying 2 2 2 3 power surge 3 2 presentation button identifying 2 2 printer 4 6 Product Id 4 8 R rated input power specifications C 2 registration number operating system 4 8 regulatory information notices 3 4 Regulatory Safety and Envi ronmental Notices...

Страница 55: ...ibernation or Sleep problems 4 3 overheating problems 4 5 resources 4 1 software problems 4 4 virus problems 4 4 wireless network problems 4 6 turning off computer 3 8 turning on computer 1 6 4 2 U updates software 3 7 USB ports identifying 2 4 2 5 user guides 3 8 V vents identifying 2 4 2 7 precautions 4 5 viruses antivirus software 3 1 computer 4 4 volume mute button identifying 2 2 volume scrol...

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