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ENWW

Troubleshooting the HP Jetdirect Print Server 59

Resetting to Factory Defaults

Parameters on the HP Jetdirect print server (for example, the
IP address) can be reset to factory default values using the following
procedures:

●

HP Jetdirect External Print Servers

Reset the HP Jetdirect external print server by holding down the

Test

button on the print server while connecting the power cord.

After resetting the HP Jetdirect print server, you may need to
reconfigure your computers for printing.

Содержание 300X - JetDirect Print Server

Страница 1: ...300x 510x HP Jetdirect Print Server Administrator s Guide ...

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Страница 3: ...Administrator s Guide HP Jetdirect Print Servers 300X 510X ...

Страница 4: ... an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Publication number 5969 3521 Edition 2 5 2006 Trademark Credits Microsoft Windows are U S registered trademarks of Microsoft Corporation NetWare and Novell are registered trademarks of Novell Corporation IBM is a registered trademark of Inernational Business Machines Corp Ethernet is a re...

Страница 5: ...b Jetadmin 12 Internet Printer Connection Software 14 3 TCP IP Configuration Introduction 17 Using BOOTP TFTP 19 Using DHCP 26 Using RARP 31 Using the arp and ping Commands 32 Using Telnet 34 Using the Embedded Web Server 39 Moving to Another Network 40 4 Configuring for LPD Printing Introduction 41 LPD Setup Overview 43 LPD on UNIX Systems 45 LPD on Windows 2000 Server 2003 Systems 49 5 FTP Print...

Страница 6: ...0 Understanding the Ethernet Configuration Pages External Print Servers 64 7 HP Jetdirect Configuration Page Messages Introduction 67 A TCP IP Overview Introduction 85 IP Address 86 Configuring IP Addresses 89 Subnets 90 Gateways 91 B Using the Embedded Web Server Introduction 92 Requirements 93 Viewing the Embedded Web Server 94 ...

Страница 7: ...ect printers to the network by adapting the printer s parallel port to a network port Depending on the model HP Jetdirect external print servers can connect up to three printers to a network Note Unless otherwise specified the term print server in this manual refers to the HP Jetdirect print servers and not a separate computer running print server software Supported Print Servers Unless otherwise ...

Страница 8: ...m HP online support http www hp com support net_printing For software to set up network printing on other systems consult your system vendor Support Materials The manuals listed below are shipped with your print server or with printers that have factory installed print servers User Guide or equivalent printer documentation This manual the HP Jetdirect Administrator s Guide The HP Jetdirect Print S...

Страница 9: ...re Solutions Summary Software Solutions Table HP provides a variety of software solutions to set up or manage your HP Jetdirect connected network devices See Table 2 1 to help you determine which software is best for you ...

Страница 10: ...hp com support net_printing HP Web Jetadmin See the HP Website for supported system updates Windows 2000 XP Professional Server 2003 HP UX Solaris Fedora Core and SuSE Linux NetWare Supports queue creation and peripheral managementfromHPWeb Jetadmin hosted on a supported system Remote installation configuration and management of HP Jetdirect connected print servers non HP printers that support the...

Страница 11: ...o known as client server printing A version that runs from your system disk can be downloaded from HP online support at http www hp com go inpw_sw Requirements Microsoft Windows XP Windows 2000 Server 2003 on TCP IP networks The proper printer software printer driver to use with your printer and operating system Printer connection to the nework through an HP Jetdirect print server HP Jetdirect Pri...

Страница 12: ...atible browser versions visit HP online support at http www hp com go webjetadmin Note When installed on a supported host server HP Web Jetadmin can be accessed from any client through a supported web browser by browsing to the HP Web Jetadmin host This allows printer installation and management on Novell NetWare and other networks Installing HP Web Jetadmin Before installing the HP Web Jetadmin s...

Страница 13: ... a link to your web server s home page that is addressed to HP Web Jetadmin s URL For example http systemname domain port Configuring and Modifying a Device Using your browser navigate to HP Web Jetadmin s URL For example http systemname domain port Follow the instructions on the appropriate home page to configure or modify your printer Note You can also substitute the systemname domain with the T...

Страница 14: ...ndows IPP software For supported Windows systems Internet printing connection software is included with the system To set up a print path from a Windows 2000 system to an HP Jetdirect connected Internet printer proceed as follows 1 Open the Printers folder click Start select Settings and select Printers 2 Run the Add Printer wizard double click Add Printer then click Next 3 Select Network Printer ...

Страница 15: ...he driver 6 To complete the print path setup follow the instructions on the screen Features Features and benefits provided by Internet printing include High quality time sensitive documents Full color or black and white documents A fraction of the cost of current methods such as fax mail or overnight delivery services Extends the traditional LANprintingmodel to that ofanInternet Printing Model IPP...

Страница 16: ...P Software Solutions Summary ENWW Supported Browsers Windows 2000 Microsoft Internet Explorer 5 or later Supported Proxies Web proxy with support for HTTP v1 1 may not be needed if printing over an intranet ...

Страница 17: ...lt value of 192 0 0 192 will be automatically assigned This address must be reconfigured with a valid address for use on your TCP IP network For more information on TCP IP networks see appendix A By downloading the data from a network based UNIX server using BOOTP Bootstrap Protocol and TFTP Trivial File Transfer Protocol each time the print server is turned on Note The BOOTP daemon bootpd must be...

Страница 18: ...lying the print server with the IP address The RARP method only allows you to configure the IP address By using the arp and ping commands from your system By setting configuration parameters using Telnet In order to set configuration parameters set up a Telnet connection from your system to the HP Jetdirect print server using the default IP address The default IP address takes effect two minutes a...

Страница 19: ... different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of BOOTP requests between subnets Why Use BOOTP TFTP Using BOOTP TFTP to download configuration data has the following benefits Enhanced configuration control of the HP Jetdirect print server Configuration by other methods such as a printer control panel are limited to select parameters ...

Страница 20: ...uest that contains its MAC hardware address A BOOTP server daemon searches the etc bootptab file for a matching MAC address and if successful sends the corresponding configuration data to the Jetdirect print server as a BOOTP reply The configuration data in the etc bootptab file must be properly entered For a description of entries see Bootptab File Entries The BOOTP reply may contain the name of ...

Страница 21: ...255 255 0 gw 192 168 10 1 lg 192 168 10 2 T144 hpnp picasso cfg Table 3 1 Tags in the bootptab file 1 of 2 nodename The name of the peripheral This name identifies an entry point to a list of parameters for a specific peripheral nodename must be the first field in an entry In the example above nodename is picasso hn The host name tag This tag causes the BOOTP daemon to download the host name to th...

Страница 22: ...external print servers it is printed on a label attached to the print server ip The IP address tag required This address will be the HP Jetdirect print server s IP address gw The gateway IP address tag This address identifies the IP address of the default gateway router that the HP Jetdirect server will use for communications with other subnets sm The subnet mask tag The subnet mask will be used b...

Страница 23: ...ded in the file Example of an HP Jetdirect TFTP Configuration File Allow only Subnet 192 168 10 access to peripheral Up to four allow entries can be written via TFTP Up to 10 allow entries can be written via SNMP allow may include single IP addresses allow 192 168 10 255 255 255 0 Disable Telnet telnet 0 Enable the embedded web server ews config 1 Detect SNMP unauthorized usage authentication trap...

Страница 24: ...format is allow netnum mask where netnum is a network number or host IP address and mask is an address mask of bits applied to the network number and host address to verify access Up to 10 access list entries are allowed If there are no entries all hosts are permitted access For example allow 192 0 0 0 255 0 0 0 allows hosts on network 192 allow 192 168 10 1 allows a single host In this case the d...

Страница 25: ...er s host access list Community names must be ASCII characters The maximum length is 32 characters trap dest Enters a host s IP address into the HP Jetdirect print server s SNMP trap destination list If the list is empty the print server does not send SNMP traps The list may contain up to four entries The default SNMP Trap Destination List is empty To receive SNMP traps the systems listed on the S...

Страница 26: ...re located on different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of BOOTP requests between subnets telnet If set to 0 this parameter instructs the print server not to allow incoming Telnet connections To regain access change the setting in the TFTP configuration file and power cycle the print server or cold reset the print server to facto...

Страница 27: ...P Jetdirect print servers support IP configuration from a Windows DHCP server This section describes how to set up a pool or scope of IP addresses that the Windows server can assign or lease to any requester When configured for BOOTP DHCP operation factory default theHP Jetdirect print server makes a request to the DHCP server for its IP configuration when the print server is turned on Note This i...

Страница 28: ...ect New Scope This runs the Add New Scope Wizard 4 In the Add New Scope Wizard click Next 5 Enter a Name and Description for this scope then click Next 6 Enter the range of IP addresses for this scope beginning IP address and ending IP address Also enter the subnet mask then click Next Note If subnetting is used the subnet mask defines which portion of an IP address specifies the subnet and which ...

Страница 29: ...ress within the DHCP scope a In the DHCP tree open the folder for your scope and select Reservations b Click the Action menu and select New Reservation c Enter the appropriate information in each field including the reserved IP address for your printer Note the MAC address for your HP Jetdirect connected printer is available on the HP Jetdirect configuration page d Under Supported types select DHC...

Страница 30: ...ally provide an IP address when disabling DHCP via Telnet the print server still releases its DHCP provided IP address but does not send BOOTP and RARP configuration requests Instead it uses the configuration information you have provided Therefore if you provide the IP address you should also manually set all of the configuration parameters such as subnet mask default gateway and idle timeout Not...

Страница 31: ... 4 The system response should be similar to the following 861 0 00 2 24 72 5 14 03 0 00 rarpd a 860 0 00 5 36 140 5 14 03 0 00 rarpd a 5 If the system does not display a process number for the RARP daemon see the rarpd man page for instructions on starting the RARP daemon 6 Edit the etc hosts file to add your designated IP address and node name for the HP Jetdirect print server For example 192 168...

Страница 32: ...Jetdirect print server Using the arp and ping commands with HP Jetdirect print servers requires the following Windows or UNIX system configured for TCP IP operation HP Jetdirect firmware version x 08 55 or later The LAN hardware MAC address of the HP Jetdirect print server specified on an HP Jetdirect configuration page or on a label attached to HP Jetdirect external print servers Note On some sys...

Страница 33: ...00 b0 60 a2 31 98 ping 192 168 10 1 In UNIX arp s 192 168 10 1 00 b0 60 a2 31 98 ping 192 168 10 1 Note Once the IP address has been set on the print server additional arp and ping commands will be ignored Once the IP address is configured arp and ping cannot be used unless the print server is reset to factory values On UNIX systems the arp s command may vary between different systems Some BSD bas...

Страница 34: ... the IP address configured on the HP Jetdirect print server and IP address workstation is the IP address of the workstation s network card that is attached to the same physical LAN as the print server CAUTION Using Telnet to change dynamically configured Jetdirect print servers for example using BOOTP RARP DHCP may result in a static configuration depending on the parameter being changed To set co...

Страница 35: ...lnet session you can type then press Enter to view available configuration parameters the correct command format and a list of additional commands to display To print current configuration information type then press Enter Note The Present Config field in the Telnet Configuration menu describes how the HP Jetdirect print server is configured For example if the HP Jetdirect print server is configur...

Страница 36: ... assigning configuration parameters 5 Repeat step 4 to set any additional configuration parameters 6 When you have finished typing the configuration parameters type quit and press Enter to activate the configuration parameters To exit without activating parameters type exit and press Enter Telnet Configuration Parameter Examples The examples in Table 3 3 show how to use Telnet configuration comman...

Страница 37: ...igured by DHCP and you change the subnet mask or the default gateway address using front panel Telnet or other tool you should change the IP address to release the present IP address back to the DHCP server IP address pool Syslog Server Example syslog server 192 168 10 3 where syslog server identifies the parameter and 192 168 10 3 specifies the IP address of that server Protocol Enabling Disablin...

Страница 38: ...set The Set Community Name parameter is a network management security mechanism that enables external network management entities to set internal print server management mib values The name can be from 1 to 32 alpha and numeric characters and can include the underscore _ symbol DHCP Parameter Example dhcp config 1 where dhcp config identifies the Dynamic Host Configuration Protocol 1 enables 0 dis...

Страница 39: ...te This procedure resets all TCP IP parameters but only affects the TCP IP subsystem After this has been done the print server should be power cycled Parameters for other subsystems such as IPX SPX Novell NetWare or AppleTalk are not affected Using the Embedded Web Server You can set IP parameters on HP Jetdirect print servers that support the embedded web server For more information refer to Appe...

Страница 40: ... IP address and configure another address after you are installed on the new network Cold reset the print server see Chapter 6 Troubleshooting the HP Jetdirect Print Server for instructions If the current BOOTP server is not reachable you may need to locate a different BOOTP server and configure the printer to this server If the print server was configured using BOOTP DHCP or RARP edit the appropr...

Страница 41: ...using the SAM utility HP UX systems LPD on Windows Systems About LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems Some of the widely used systems in which the HP Jetdirect print server functionality supports LPD include Berkeley based BSD UNIX systems HP UX Solaris IBM AIX Linux Microsoft ...

Страница 42: ...he HP Jetdirect printer configuration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer s getting started guide for instructions You must also have the following An operating system that supports LPD printing Superuser root or Administrator access to your system Table 4 1 LPD Programs and Protocols Program ...

Страница 43: ... print queues 3 Printing a test file The following sections provide detailed descriptions for each step Step 1 Setting Up IP Parameters To set up IP parameters on the HP Jetdirect print server refer to chapter 3 For more information on TCP IP networks refer to appendix A Step 2 Setting Up Print Queues You must set up a print queue for each printer or printer personality PCL or PostScript you use o...

Страница 44: ...of 2 is issued at the beginning of the job The line printer daemon treats data in the raw queue as formatted files in PCL PostScript or HP GL 2 languages and sends the data without change to the printer Data in the auto queue will be automatically processed as text or raw as appropriate If the queue name is not one of the above the HP Jetdirect print server assumes it to be raw1 Step 3 Printing a ...

Страница 45: ...er_name where printer_name identifies the printer to the user node_name identifies the printer on the network and remote_printer_name_argument is the print queue designation For more information on printcap see the printcap man page Example 1 suggested name for an ASCII or text printer lj1_text text1 lp rm laserjet1 rp text lf usr spool lpd lj1_text log sd usr spool lpd lj1_text Example 2 suggeste...

Страница 46: ...y by making the following entries At the root directory type mkdir usr spool lpd cd usr spool lpd mkdir printer_name_1 printer_name_2 chown daemon printer_name_1 printer_name_2 chgrp daemon printer_name_1 printer_name_2 chmod g w printer_name_1 printer_name_2 where printer_name_1 and printer_name_2 refer to the printers to be spooled You may spool several printers The following example shows the c...

Страница 47: ...nu 4 Select Printers Plotters from the Printers Plotters menu 5 Select Add a Remote Printer from the Actions list then select a printer name Examples my_printer or printer1 6 Select a remote system name Example jetdirect1 node name of the HP Jetdirect print server 7 Select a remote printer name Type text for ASCII or raw for PostScript PCL or HP GL 2 8 Check for a remote printer on a BSD system Yo...

Страница 48: ...based systems Text File lpr Ptext1 textfile PCL File lpr Praw1 pclfile pcl PostScript File lpr Praw1 psfile ps HP GL 2 File lpr Praw1 hpglfile hpg For HP UX systems substitute lp d for lpr P 2 To get print status type the following at the UNIX prompt lpq Pprinter_name where printer_name is the designated printer Examples for BSD based systems lpq Ptext1 lpq Praw1 For HP UX systems substitute lpsta...

Страница 49: ...tall TCP IP components 1 To check whether you have Microsoft TCP IP Printing protocol and TCP IP printing support Windows 2000 Click Start Settings Control Panel Then double click the Network and Dial up Connections folder Select the Local Area Connection for your network then click the File menu and select Properties Server 2003 Click Start All Programs Accessories Communications and open the Net...

Страница 50: ...If you are configuring a client check with your Network Administrator to learn whether you should enable automatic TCP IP configuration or whether you should type a static IP address default gateway address and subnet mask in the appropriate spaces 4 Click OK to exit 5 If prompted exit Windows and restart your computer for the changes to take effect Configuring a Network Printer for Windows 2000 S...

Страница 51: ... In the Add LPR compatible printer window Enter the DNS name or IP address of the HP Jetdirect print server Enter in lower case raw text or auto for the name of the printer or print queue on the HP Jetdirect print server Then click OK Note The HP Jetdirect print server treats text files as unformatted text or ASCII files Files that are raw are formatted files in PCL PostScript or HP GL 2 printer l...

Страница 52: ...iguration was successful If the print job is not successful try printing directly from DOS using the following syntax lpr S ipaddress P queuename filename where ipaddress is the IP address of the print server queuename is the name raw or text and filename is the file you wish to print If the file prints correctly the configuration was successful If the file does not print or prints incorrectly see...

Страница 53: ...s and sends a print file to the HP Jetdirect FTP server which in turn passes the print file to the printer The HP Jetdirect FTP server can be enabled or disabled through a configuration utility such as Telnet Requirements FTP printing requires the following HP Jetdirect print servers with firmware version x 08 55 or later TCP IP client systems with FTP that complies with RFC 959 Note For the most ...

Страница 54: ...her the client closes the connection or the data and control connections are idle for 900 seconds 15 minutes This setting cannot be configured Control Connection Using standard FTP a control connection is opened by the client to the FTP server on the HP Jetdirect print server FTP control connections are used to exchange commands between the client and the FTP server The HP Jetdirect print server s...

Страница 55: ...X command prompt ftp IP address where IP address is the valid IP address or node name configured for the HP Jetdirect print server If the connection is successful the HP Jetdirect model and firmware version will be displayed After a successful connection the user is prompted for a login name and password The default is the client s login name The Jetdirect FTP server will allow any user name Passw...

Страница 56: ... this command is typed in the root directory a list of available ports for printing is displayed For multiport print servers the available ports for printing are PORT1 default PORT2 and PORT3 ls pwd Displays the current directory or the current Jetdirect printing port put filename filename specifies the file to send to the selected HP Jetdirect print server port For multiport print servers a diffe...

Страница 57: ...RT3 Print to port 3 unknown device To print a file use the command put filename portx or cd to desired port and use put filename Ready to print to PORT1 230 User logged in Remote system type is UNIX Using binary mode to transfer files ftp pwd 257 is current directory default port is PORT1 HP LaserJet 4000 ftp cd port1 250 CWD command successful ftp pwd 257 PORT1 is current directory HP LaserJet 40...

Страница 58: ...nderstand your HP Jetdirect print server configuration page To troubleshoot your HP Jetdirect print server you may need the following items Your printer s user guide Your printer s getting started guide The installation manuals for your print server The diagnostics tools and utilities provided with your network software such as thePCONSOLE or NWADMIN utilityprovided with Novell NetWare software or...

Страница 59: ...P address can be reset to factory default values using the following procedures HP Jetdirect External Print Servers Reset the HP Jetdirect external print server by holding down the Test button on the print server while connecting the power cord After resetting the HP Jetdirect print server you may need to reconfigure your computers for printing ...

Страница 60: ...60 Troubleshooting the HP Jetdirect Print Server ENWW General Troubleshooting Troubleshooting Chart Assessing the Problem Figure 6 1 Assessing the Problem ...

Страница 61: ...ns Procedure 2 Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is an important troubleshooting tool The information on this page reveals the status of your network and the HP Jetdirect print server The ability to print a configuration page provides an indication that the printer is operating correctly See the end of this chapter for descriptions of the information o...

Страница 62: ...ling connections and router configurations 2 Are your network cables connected properly Make sure that the printer is attached to the network using the appropriate HP Jetdirect print server port and cable Check each cable connection to make sure it is secure and in the right place If the problem continues try a different cable or ports on the switch hub or transceiver 3 Have any software applicati...

Страница 63: ...etadmin software 9 On a TCP IP network can you communicate with the print server Use a ping command to verify a network connection with the print server 10 If you are on a TCP IP network can you use Telnet to print directly to the printer Use the following Telnet command telnet IP address port where IP address is the IP address assigned to the HP Jetdirect print server and port is 9100 HP Jetdirec...

Страница 64: ...umber type of network Ethernet LAN hardware address port selection type active ports three port print servers speed and manufacturing identification number 2 HP Jetdirect print server status information Table 7 2 Lists error conditions or Ready 3 Network statistics Table 7 3 Packets received framing errors transmit collisions and other network statistics 4 Novell NetWare status information Table 7...

Страница 65: ...if it is enabled Use NET and NODE to verify the printer is communicating correctly on the network ZONE verifies you selected the correct printer P2 below READY indicates you are using the Phase 2 EtherTalk protocol which should be the same on your printer as on your Mac OS 8 SNMP Messages Table 7 8 Provides SNMP community name status Table 6 1 External Print Server 2 of 2 Configuration Pages Item ...

Страница 66: ...66 Troubleshooting the HP Jetdirect Print Server ENWW Figure 6 3 Ethernet Configuration Page External Three Port Print Servers ...

Страница 67: ...ks is listed in the following tables Table 7 1 HP Jetdirect Product Information Table 7 2 General HP Jetdirect Messages status and error messages listed in alphabetical order Table 7 3 Network Statistics Table 7 4 Novell NetWare Configuration Messages Table 7 5 DLC LLC Configuration Messages Table 7 6 TCP IP Configuration Messages Table 7 7 Apple EtherTalk Configuration Messages Table 7 8 SNMP Mes...

Страница 68: ...o the port or the printer is not turned on MFG ID The manufacturing identification code DATE MANUFACTURED Identifies the date of manufacture of the HP Jetdirect print server PORT SELECT Specifies the port on the print server that has been detected for use RJ 45 If DISCONNECTED is displayed verify that the network cable has been properly attached to the desired port PORT CONFIG Indicates whether th...

Страница 69: ...rver port 67 udp BAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area BOOTP DHCP IN PROGRESS The HP Jetdirect print server is currently in the process of obtaining its basic IP configuration information through BOOTP DHCP and has not detected any errors CF ERR ACCESS LIST EXCE...

Страница 70: ...n had been made This indicates a possible network problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print server DUP NODE ADDRESS The HP Jetdirect print server found another station on the ring that already has the address which the HP Jetdirect print server wishes to use Make sure that all addresses are unique ERR NEGOTIATING ...

Страница 71: ...ESS One of the SNMP trap Trap PDU destination IP addresses specified for the HP Jetdirect print server through TFTP is an invalid IP address for specifying a single node I O CARD INITIALIZING INIT The HP Jetdirect print server is initializing the network protocols For more information see the network operating system status line on the configuration page I O CARD NOT READY There is a problem with ...

Страница 72: ...le and verify that the concentrator hub is providing Link Beat LAN ERROR NO SQE Check the network connections If the connections are intact run the power on self test turn the print server off then on again If the error persists replace the HP Jetdirect print server LAN ERROR RECEIVER OFF There may be a problem with your network cabling or the HP Jetdirect print server Check the cabling and connec...

Страница 73: ...print server off then on again If the error persists replace the HP Jetdirect print server MEMORY ERROR Run the power on self test turn the print server off then on again If the error persists replace the HP Jetdirect print server NDS AUTHENTICATION ERROR Unable to log onto the NetWare directory tree Make sure that the print server object is defined in the directory at the correct context NDS CONN...

Страница 74: ...printer object cannot be located in the NDS directory NDS ERR UNRESOLVED QUEUE The print queue object cannot be located in the specified NDS context NDS PRINT OBJ QUEUE LIST ERROR The list of print queues assigned to the printer objects cannot be located NDS PRINT SERVER NAME ERROR The print server object cannot be located in the specified NDS context NDS PRINTER OBJ NOTIFY ERR The list of notific...

Страница 75: ...SCRIPT MODE NOT SELECTED or POSTSCRIPT UPDATE NEEDED The printer does not support the EtherTalk extensions It may be a printer which does not support AppleTalk When this message is displayed the other AppleTalk messages ADDRESS APPLETALK NAME ZONE NAME are not displayed PRINT SERVER NOT DEFINED The file server does not have a print server object that corresponds to the specified NetWare node name ...

Страница 76: ... ERROR The TFTP transfer of the configuration file from the host to the HP Jetdirect print server failed with the local print server encountering some form of inactivity timeout or excessive retransmissions situation TFTP REMOTE ERROR The TFTP transfer of the configuration file from the host to the HP Jetdirect print server failed with the remote host sending a TFTP ERROR packet to the print serve...

Страница 77: ...int server Make sure that the print server is running and that all cables and routers are functioning correctly Queue Server mode The HP Jetdirect print server could not establish an NCP connection to the file server Make sure that the correct file servers are connected When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers were ...

Страница 78: ...LE TO SET PASSWORD A failure was detected when the HP Jetdirect print server tried to set the password for the print server object Whenever the HP Jetdirect print server is able to log in without a password it sets the password automatically This indicates a networking or security problem Create a new print server object When multiple file servers are configured the error is only displayed on the ...

Страница 79: ...received with alignment errors A large number of framing errors could indicate a cabling problem with your network PACKETS TRANSMITTED Total number of frames packets transmitted without error UNSENDABLE PACKETS Total number of frames packets not successfully transmitted because of errors XMIT COLLISIONS Number of frames not transmitted because of repeated collisions XMIT LATE COLLISIONS Total numb...

Страница 80: ...s QUEUE SERVER SOURCE ROUTING Indicates the current status of source routing UNKNOWN is displayed when NetWare source routing is configured to AUTO but the source routing method has not been detected NO is displayed when source routing is configured to AUTO and the automatic algorithm has determined that source routing should not be used YES is displayed when source routing is configured to AUTO a...

Страница 81: ...configured the print server automatically determines the protocol frame type by listening to the NetWare data being transferred over the network If UNKNOWN is listed the HP Jetdirect print server is still trying to determine which network number to use If the network number is DISABLED a specific frame type has been manually configured The Frame Type value can be EN_8023 EN_8022 EN_II or EN_SNAP T...

Страница 82: ...ternet Protocol IP address assigned to the HP Jetdirect print server This is a required entry for operation of the print server SUBNET MASK The IP subnet mask configured on the HP Jetdirect print server NOT SPECIFIED is indicated if no subnet mask has been configured or if the subnet mask is zero DEF GATEWAY The IP address of the gateway used when sending packets off the local network Only one def...

Страница 83: ... HP Jetdirect print server is awaiting data INITIALIZING indicates that the print server is registering the node address or name ETALK NET XXXXX NODE XXX X NET identifies the AppleTalk Network Number on which the HP Jetdirect print server is currently operating NODE identifies the AppleTalk Node Number that the print server chose for itself as part of its initialization sequence PX identifies the ...

Страница 84: ...anel NONE indicates that the print server will not accept any SNMP community names for SetRequests SPECIFIED indicates that a specific SNMP set community name is configured SNMP GET CMTY NAME ALL or SPECIFIED Indicates whether or not an IP SNMP get community name has been configured for the print server This parameter is omitted when the print server is configured from the printer s control panel ...

Страница 85: ...the data is broken down into small packets Each packet is sent independently of one another IP routes all data packets on the network and provides connectionless nonguaranteed delivery of data packets across the network Each node on the network is assigned an IP address including HP Jetdirect connected devices Transmission Control Protocol TCP TCP handles breaking the data into packets and recombi...

Страница 86: ... the host portion It is possible for a host to query a server for a dynamic IP address each time the device boots up see the section Dynamic Host Configuration Protocol DHCP Note When assigning IP addresses always consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications IP Address Network Portion Network ad...

Страница 87: ...nformation and divided into 4 sections containing 1 byte each section or 4 bytes total xxx xxx xxx xxx For efficiency in routing networks were broken down into three classes so routing can begin simply by identifying the leading byte of information in the IP address The three IP addresses that InterNIC assigns are class A B and C The network class determines what each of the four IP address sectio...

Страница 88: ...ge the number of each type available and the maximum number of hosts each class allows Table A 2 Network Class Characteristics Class Leading Bit Identifier Address Range Maximum number of networks in the class Maximum hosts in the network A 0 0 0 0 0 to 127 255 255 255 126 Over 16 Million B 10 128 0 0 0 to 191 255 255 255 16 382 65 534 C 110 192 0 0 0 to 223 255 255 255 Over 2 Million 254 ...

Страница 89: ...er The device or host sends a request to the server and if an IP address is available the server assigns it to that device BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server BOOTP uses UDP for its transport In order for devices to boot and load configuration information into RAM they must communicate through the bootstrap protoc...

Страница 90: ...t for subnet numbers The subnet mask masks out that specific portion of the host IP address along with the entire network section of the address with ones and leaves this portion as zeros available to host addressing In the table above Subnet Masks the Class A network 15 has been assigned to Hewlett Packard To allow additional networks at the HP site the subnet mask of 255 255 0 0 is used This add...

Страница 91: ...s and change the syntax to match that of the destination system When networks are divided into subnets gateways are required to connect one subnet to another Default Gateway The Default Gateway is the address of the gateway or router that you use to move packets between subnets If multiple gateways or routers exist then the default gateway is the address of the first gateway or router that you use...

Страница 92: ...irect print server contains an embedded web server that can be accessed through a supported web browser on an intranet The embedded web server provides access to configuration and management pages for the HP Jetdirect print server and the attached peripheral device Figure B 1 Embedded Web Server ...

Страница 93: ... 5 0 or greater NetScape Navigator 6 0 or greater Mozilla Firefox 1 x or greater For the latest list of supported web browsers visit HP online support http www hp com go support Browser Exceptions Due to known problems experienced during testing we recommend that you do not use the following browsers Netscape Navigator 6 2 x with SSL Supported HP Web Jetadmin Version HP Web Jetadmin is a printer i...

Страница 94: ... or other management software If the HP Jetdirect print server does not receive its IP configuration within two minutes a default IP address is automatically assigned 192 0 0 192 This address is not a valid IP address for your network but can be used to initially access the HP Jetdirect print server However to use the default IP address you must temporarily set up your system with the same IP netw...

Страница 95: ...k the icon on the Scan page If your printer has been discovered through HP Web Jetadmin 8 0 or later the embedded web server on the HP Jetdirect print server will provide a link to HP Web Jetadmin for management of this and other HP Jetdirect devices on the network A link to HP com is provided Simply click on the HP logo Operating Notes Changes to the IP address and other parameters will close the...

Страница 96: ...ONFIG FILE 83 configuration modifying a device 13 parameters 24 CONFIGURATION ERROR 70 Configuration page Ethernet 64 configuration page messages DLC LLC 81 HP Jetdirect 68 69 Novell NetWare 80 Statistics 79 TCP IP 82 CRC ERROR 70 D DATE MANUFACTURED 68 defaults resetting 59 DHCP enabling or disabling 30 IP addresses 89 NACK 70 SERVER 83 UNIX systems 27 using 26 Windows servers 27 DISCONNECTED 70 ...

Страница 97: ...n installing 12 introduction 12 removing 13 HP Web Jetadmin removing 13 I I O CARD INITIALIZING 71 NOT READY 71 READY 71 INITIALIZING TRYING TO CONNECT TO SERVER 71 installing HP Web Jetadmin software 12 Internet Printer Connection software introduction 14 supported browsers 16 supported proxies 16 system requirements 15 INVALID GATEWAY ADDRESS 71 IP ADDRESS 71 SERVER ADDRESS 71 SUBNET MASK 71 SYS...

Страница 98: ...UTHENTICATION ERROR 73 CONNECTION STATE ERROR 73 PRINT OBJ QUEUE LIST ERROR 74 PRINT SERVER NAME ERROR 74 PRINTER OBJ NOTIFY ERR 74 PRNT SRVR PUBLIC KEY ERR 74 PS PRINTER LIST ERROR 74 SERVR PUBLIC KEY ERR 74 NDS ERR CANNOT READ Q HOST 73 CHANGE PSSWD FAILED 73 EXCEEDS MAX SERVERS 73 INVALID SRVR VERS 73 MAX PRINT OBJECTS 73 MAX QUEUE OBJECTS 74 NO PRINTER OBJECTS 74 NO QUEUE OBJECTS 74 SRVR NAME ...

Страница 99: ... configuration LPD 43 R RARP using 31 READY 76 RECEIVE BUFFER ERROR 76 requirements embedded web server 93 internet printer connection software 15 LPD configuration 42 resetting to factory defaults 59 RETRY ERROR 76 S SAM HP UX print queues 47 self test page see configuration page SERVER ADDRESS 81 NAME 81 SNMP GET CMTY NAME 84 SNMP SET CMTY NAME 84 software installation HP Web Jetadmin 12 softwar...

Страница 100: ...Protocol 86 UNABLE TO ATTACH TO QUEUE 77 CONNECT TO SERVER 77 FIND SERVER 77 GET NDS SRVR ADDR 77 LOGIN 78 SENSE NET NUMBER 78 SET PASSWORD 78 UNDERFLOW ERROR 78 Understanding 64 UNEXPECTED PSERVER DATA RCVD 78 UNICAST PACKETS RCVD 79 UNIX HP UX and Solaris networks LPD printing 41 UNKNOWN NCP RETURN CODE 78 UNSENDABLE PACKETS 79 upgrades software driver and flash image 8 User Datagram Protocol UD...

Страница 101: ......

Страница 102: ...ENWW 2000 2006 Hewlett Packard Development Company L P www hp com ...

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