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HP 240 14 inch G9, Руководство по техническому обслуживанию и ремонту

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Battery

To remove the battery, use this procedure and illustration.

Table 5-3

Battery and system board hook descriptions and part numbers

Description

Spare part number

Battery, 3 cell, 41 Whr

L97300-005

System board hook

L88007-001

Before removing the battery, follow these steps:

1.

Prepare the computer for disassembly (see 

Preparation for disassembly on page 32

).

2.

Remove the rubber feet (see 

Computer feet on page 32

).

3.

Remove the bottom cover (see 

Bottom cover on page 33

).

Remove the battery:

1.

Remove the five screws (1) securing the battery.

2.

Lift the top of the battery (2), and then remove the system board hook (3).

Reverse this procedure to install the battery.

Hard drive

To remove the hard drive, use this procedure and illustration.

Battery

35

Содержание 240 14 inch G9

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...ay require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and additional requirements may apply over time for updates See http www windows com If your product ships with Windows in S Mode Window...

Страница 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ssembly subcomponents 19 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 23 Electrostatic discharge information 24 Generating static electricity 24 Preventing electrostatic damage to equipment 25 Personal grounding methods and equipment 25 Grounding the work ...

Страница 6: ...59 Preparing for a BIOS update 60 Downloading a BIOS update 60 Installing a BIOS update 60 7 Backing up restoring and recovering 62 Backing up information and creating recovery media 62 Using Windows tools for backing up 62 Using the HP Cloud Recovery Download Tool to create recovery media select products only 62 Restoring and recovering your system 62 Creating a system restore 63 Restoring and re...

Страница 7: ...FI version 68 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 68 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 69 Downloading Remote HP PC Hardware Diagnostics UEFI 69 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 69 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 69 Customi...

Страница 8: ...viii ...

Страница 9: ...lare micro edge High definition HD 1366 768 standard viewing angle SVA 45 250 nits Full high definition FHD 1920 1080 ultrawide viewing angle UWVA sRGB 100 400 nits FHD UWVA 45 250 nits Memory Two memory module slots Memory is not customer accessible non upgradeable DDR4 3200 and DDR4 2933 dual channel support Supports up to 8 GB of system RAM in the following configurations 8 GB 8 GB 1 4 GB 4 GB ...

Страница 10: ...t plug unplug and auto detect for correct output to wide aspect vs standard aspect video auto adjust panel resolution to fit embedded panel and external monitor connected HDMI v1 4 supporting up to 1920 1080 60 Hz USB 3 2 Gen 1 Type C 2 USB 3 2 Gen 1 Type A RJ 45 network jack Audio out headphone audio in microphone combo jack AC Smart Pin adapter plug Keyboard pointing devices Keyboard Full size t...

Страница 11: ...Home 64 Plus Single Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market ...

Страница 12: ...uct components and their descriptions continued Category Description Windows 11 Pro 64 Value Windows 11 Pro 64 Value Chinese Market Serviceability End user replaceable parts AC adapter 4 Chapter 1 Product description ...

Страница 13: ...ones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Search icon in the taskbar type HP Documentation in the search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port 2 Connect a USB device provide high speed data transfer...

Страница 14: ...ter Left side Identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 USB Type C port Connects a USB device provides da...

Страница 15: ...omputer display can include essential components such as speakers antennas cameras and microphones Low blue light mode select products only Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety Also blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading WARNING To reduce the risk of s...

Страница 16: ...g on the camera hardware and software installed on your product 4 Internal microphones 2 Record sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To ...

Страница 17: ...ngs and gestures 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the touchpad button If you are not using an external mouse pr...

Страница 18: ...inger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Lights Identify the lights on the computer 10 Chapter 2 Getting to know your computer ...

Страница 19: ...ht On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Button speakers and fingerprint reader Identify the computer buttons speakers and fingerprint reader Button speakers and fingerprint reader 11 ...

Страница 20: ...he loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power and sleep settings Right click the Power icon and then select Power and sleep settings 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up aut...

Страница 21: ...ntify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system fun...

Страница 22: ...per form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the pro...

Страница 23: ...0 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Table 2 11 Service label components Component 1 HP product name 2 Model number 3 Warranty period 4 Product ID 5 Serial number Regulatory labels Provide regulatory information about the computer Labels 15 ...

Страница 24: ...tification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer ...

Страница 25: ...To identify the computer major components use this illustration and table NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Illustrated parts catalog 17 ...

Страница 26: ...lver not backlit N06927 001 Silver backlit N06928 001 4 Touchpad board cable L23184 001 5 Touchpad click board NOTE The touchpad click board cable is available using spare part number L24485 001 L24486 001 6 Touchpad board L24484 001 7 Power connector L23188 001 8 Hard drive does not include bracket 1 TB 5400 rpm 7 2 mm L30422 005 500 GB 7200 rpm 7 mm 703267 005 500 GB 5400 rpm 7 mm 778186 005 9 H...

Страница 27: ...bo M09870 005 17 Solid state drive 256 GB PCIe L85354 005 128 GB PCIe TLC M06792 005 18 Memory module 4 GB L83673 005 8 GB L46598 005 19 Fan L23189 001 20 Heat sink assembly includes replacement thermal materials L96692 001 21 Rubber feet includes front and rear feet Dark ash silver M23369 001 Asteroid silver M73587 001 22 Bottom cover Dark ash silver M75144 001 Asteroid silver M75145 001 Fingerpr...

Страница 28: ...ber 1 Hinge cover Dark ash silver M23371 001 Asteroid silver M73586 001 2 Display bezel M99758 001 3 Display panel FHD antiglare 250 nits M28173 001 HD antiglare 250 nits M28174 001 FHD antiglare 400 nits N08381 001 4 Hinges left and right L24470 001 20 Chapter 3 Illustrated parts catalog ...

Страница 29: ...t L24491 001 USB C to USB A adapter 833960 001 HDMI t0 VGA adapter 701943 001 External DVD RW drive 747080 001 Fan insert for use in models without a system fan L31017 001 System board graphics pad for use in models with discrete graphics memory M03294 001 HP Prelude Pro 15 6 Backpack M03617 001 HP Prelude 15 6 Backpack M16116 001 HP Prelude Pro 15 6 Top Load case M03618 001 HP Prelude 15 6 Top Lo...

Страница 30: ...n North America L19367 001 For use in the People s Republic of China L19368 001 For use in South America L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Thailand L19371 001 For use in Taiwan L19372 001 For use in the United Kingdom L19373 001 Duckhead power adapter Japan L33157 001 Power cord bundle 1 0 m 3 3 ft for use in Thailand M85418 001 Screw Kit N06...

Страница 31: ...ng the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed so that they cannot be c...

Страница 32: ...ctly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions IMPORTANT To prevent damage to the device when you remove or install ...

Страница 33: ...ve or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in prote...

Страница 34: ...ures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipm...

Страница 35: ... from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recomm...

Страница 36: ...sinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surf...

Страница 37: ...e Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 28 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses Packaging and transporting...

Страница 38: ...ter and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more op...

Страница 39: ...4 3 Support information locations continued Service consideration Path to access information 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 31 ...

Страница 40: ... procedures for Authorized Service Provider only parts You must remove replace or loosen as many as 58 screws when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements ...

Страница 41: ...backing NOTE The bottoms of the computer feet are ribbed These ribs are designed to fit only one way in the grooves that are in the enclosure Make sure the feet are positioned in those grooves when reinstalling the feet Bottom cover To remove the bottom cover use this procedure and illustration Table 5 2 Bottom cover descriptions and part numbers Description Spare part number Bottom cover dark ash...

Страница 42: ...llips M2 5 4 0 screws 2 in the front part of the bottom cover 2 Use a thin plastic tool 1 to release the back cover Work your way around prying to disengage the bottom cover from the computer and then remove the cover 2 Reverse this procedure to install the bottom cover 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 43: ...ese steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 Remove the battery 1 Remove the five screws 1 securing the battery 2 Lift the top of the battery 2 and then remove the system board hook 3 Reverse this procedure to install the battery Hard drive To r...

Страница 44: ... computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 Remove the hard drive 1 Disconnect the cable 1 from the system board and remove the cable 2 2 Lift the hard drive 3 and then remove it 4 from the computer 3 To remove the hard dri...

Страница 45: ...gle antenna Realtek RTL8821CE 802 11b g n a ac 1 1 MU MIMO supported and Bluetooth 4 2 combo M09870 005 IMPORTANT To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the modu...

Страница 46: ...onnected to the WLAN module Aux terminal 2 Remove the Phillips M2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the fol...

Страница 47: ...L46598 005 Before removing a memory module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to releas...

Страница 48: ...ollow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 Remove the solid state drive 1 Remove the Phillips M2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it aw...

Страница 49: ...eakers and cable L24489 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the...

Страница 50: ...r follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 5 Remove the right hinge screw and lift the right hinge see Display assembly on page 51 Remove the power connector 1 Disconnect the power connect...

Страница 51: ...485 001 Before removing the touchpad click board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the touchpad click board 1 Disconnect the touchpad cable 1 from the system board and the...

Страница 52: ...iption and part number Description Spare part number Touchpad L24484 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 5 Remove the touchpad click board see Touchpa...

Страница 53: ...146 001 USB power button board cable L23186 001 Before removing the USB power button board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the USB power button board 1 Disconnect the ca...

Страница 54: ... these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the two Phillips M2 5 5 0 screws 2 that secure the fan to the computer 46 Chap...

Страница 55: ...replacement thermal materials All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows operating system Intel Pentium N6000 processor N09548 xx1 Intel Celeron N5100 processor N09545 xx1 Intel Celeron N4500 processor N09546 xx1 Intel Celeron N4500 processor with 64 GB of eMMC memory N09547 xx1 Before removing the fan follow these steps 1 Prepare th...

Страница 56: ...drive on page 40 Heat sink assembly see Heat sink assembly on page 49 Remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 USB board cable 2 WLAN antenna cables 3 Touchpad button board cable 4 Keyboard cable 5 Backlight cable 6 Hard drive cable 7 Speaker cable 8 Power connector cable 9 Display cable 2 Remove the three Phillips M2 ...

Страница 57: ...L96692 001 Before removing the heat sink assembly follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page 32 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 Remove the heat sink assembly 1 In the order indicated on the heat sink remove the four Phillips ...

Страница 58: ... sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the integrated system board processor 1 and the heat sink 2 Reverse this procedure to reassemble and install the heat sink assembly 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 59: ...001 Hinges left and right L24470 001 Display cable HD display L24492 001 FHD display L24493 001 Antennas Dual L24640 001 Single L29012 001 Display rear cover Dark ash silver M23372 001 Asteroid silver M42491 001 Before removing the display assembly follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the rubber feet see Computer feet on page...

Страница 60: ...n with the display hanging off the table 1 4 Remove the five Phillips M2 5 6 0 screws 2 and the Phillips 2 0 3 0 screw 3 from the display hinges If it is necessary to replace any of the display assembly subcomponents 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 61: ...5 Rotate the hinges upward to an angle 4 and then remove the display 5 6 Lift the hinge cap to remove it from display Display assembly 53 ...

Страница 62: ...move the display bezel 4 9 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift the webcam module to disengage the adhesive that secures the module to the display 1 c Disconnect the cable 2 from the module 10 To remove the display panel 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 63: ...pletely removed Lift the top of the panel 4 TIP You must pull the tape several times to remove it b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 2 Display assembly 55 ...

Страница 64: ...11 To remove the display hinges a Remove the three Phillips M2 5 2 5 screw 1 from the bottom of each hinge b Remove the display hinges from the enclosure 2 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 65: ...ireless antennas and cables release the wireless antenna cables from the clips 1 built into the side of the display enclosure and then peel the antennas of the display enclosure 2 to remove the antennas and cables NOTE Number of antennas and transceivers may vary 14 If replacing the display enclosure be sure that the subcomponents are transferred to the new enclosure Reverse this procedure to reas...

Страница 66: ...int reader N06928 001 Table 5 18 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark Finland and Norway DH1 ...

Страница 67: ...press esc and then press f10 when the Start menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the B...

Страница 68: ... you can check for and download BIOS updates 1 Select the Search icon in the taskbar type support in the search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates The Checking for Updates window opens and Windows checks for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent ...

Страница 69: ...he file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Installing a BIOS update 61 ...

Страница 70: ...r backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then select t...

Страница 71: ... see the Get Help app Select the Start button select All apps select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created ...

Страница 72: ...lume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built ...

Страница 73: ...rdware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service E...

Страница 74: ...agnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selected location Downloadi...

Страница 75: ...and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 68 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC ...

Страница 76: ... use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diag...

Страница 77: ...com support 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote...

Страница 78: ...hen select Settings 3 Make your customization selections 4 Select Exit then select Save Changes and Exit to save your settings Your changes take effect when the computer restarts 70 Chapter 8 Using HP PC Hardware Diagnostics ...

Страница 79: ...ght rear 19 9 mm 0 78 in Weight SSD eMMC 1474 g 3 25 lb Hard drive 1511 g 3 33 lb SSD HDD 1519 g 3 35 lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ...

Страница 80: ...ifications This section provides specifications for your hard drive Table 9 3 Hard drive specifications 1 TB 500 GB Dimensions Height 7 2 mm or 9 5 mm 7 2 mm Length 100 4 mm 100 6 mm Width 69 9 mm 70 1 mm Weight 115 0 g 92 0 g Interface type SATA SATA Transfer rate Synchronous maximum 300 MB s 300 MB s Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms...

Страница 81: ...Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000...

Страница 82: ... and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor ...

Страница 83: ...f the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility d...

Страница 84: ...Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by...

Страница 85: ...ement Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to t...

Страница 86: ... any information on your hard drive See question and answer 6 for steps to securely erase information The restore defaults feature does not reset the Custom Secure Boot keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then quickly press esc b Select Main and then select Apply Factory Defaults and Exit c Follow the on screen instructions ...

Страница 87: ...ious third party tools are available to read SPD memory 5 What is meant by Restore the nonvolatile memory found in Intel based system boards This message relates to clearing the Real Time Clock RTC CMOS memory that contains computer configuration data 6 How can the BIOS security be reset to factory defaults and erase the data IMPORTANT Resetting results in the loss of information These steps do no...

Страница 88: ...restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To access the latest documentation on HP Sure Start go to http www hp com support...

Страница 89: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC...

Страница 90: ...lexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power c...

Страница 91: ...ttery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle Recycling 83 ...

Страница 92: ... computer major components illustrated 17 computer specifications 71 connectors power 6 control zone 9 D display assembly illustrated 18 removing 51 spare part number 18 display assembly subcomponents illustrated 19 removing 51 display bezel display bezel spare part number 20 illustrated 20 51 removing 51 display cable display cable spare part number 21 illustrated 21 51 removing 51 display compon...

Страница 93: ...oduct description 1 spare part number 19 volatile 74 memory module removing 39 microphone identifying 8 illustrated 51 model name 1 mute light identifying 11 N network jack identifying 6 nonvolatile memory 74 O operating system product description 1 P packaging guidelines 23 29 pointing device product description 1 ports HDMI 5 product description 1 USB 6 USB SuperSpeed 5 power button identifying ...

Страница 94: ...eating 62 T top cover with keyboard 58 illustrated 18 spare part number 18 touchpad removing 44 settings 9 spare part number 44 touchpad board illustrated 18 spare part number 18 touchpad buttons identifying 9 10 touchpad click board illustrated 18 removing 43 spare part number 43 touchpad click board cable illustrated 18 touchpad click board cable spare part number 18 touchpad components 9 touchp...

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