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HP Notebook PC (Intel)

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Maintenance and Service Guide

Содержание 15-af131dx

Страница 1: ...HP Notebook PC Intel HP 250 G4 Notebook PC HP 256 G4 Notebook PC Maintenance and Service Guide ...

Страница 2: ...t 2015 First Edition April 2015 Document Part Number 808734 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See ht...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...embly subcomponents 24 Mass storage devices 26 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement procedures for Customer Self Repa...

Страница 6: ...1 7 Using Setup Utility BIOS in Windows 7 73 Starting Setup Utility BIOS 73 Updating the BIOS 73 Determining the BIOS version 73 Downloading a BIOS update 73 8 Using Setup Utility BIOS in Windows 8 1 75 Starting Setup Utility BIOS 75 Updating the BIOS 75 Determining the BIOS version 75 Downloading a BIOS update 75 9 Using Setup Utility BIOS in Windows 10 77 Starting Setup Utility BIOS 77 Updating ...

Страница 7: ...ecovery media 85 Changing the computer boot order 85 11 Backing up restoring and recovering in Windows 8 1 87 Creating recovery media and backups 87 Creating HP Recovery media select models only 87 Using Windows tools 88 Restore and recovery 88 Recovering using HP Recovery Manager 89 What you need to know before you get started 89 Using the HP Recovery partition select models only 90 Using HP Reco...

Страница 8: ...mputer specifications 101 39 6 cm 15 6 in display specifications 102 Hard drive specifications hybrid drives 102 Hard drive specifications 103 DVD RW SuperMulti DL Drive specifications 104 15 Statement of Volatility 105 Non volatile memory usage 107 Questions and answers 109 16 Power cord set requirements 111 Requirements for all countries 111 Requirements for specific countries and regions 112 17...

Страница 9: ...he 1600 MHz dual 15W Intel Core i7 4210U 1 7 GHz turbo up to 2 70 GHz 3 MB L3 cache 1600 MHz dual 15W Intel Pentium N3825U 1 9 GHz 2 MB L3 cache 1600 MHz dual 15W Intel Pentium N3700 1 6 GHz turbo up to 2 4 GHz 2 MB L3 cache 1600 MHz quad 6W Intel Pentium N3540 2 16 GHz turbo up to 2 66 GHz 2 MB L2 cache 1333 MHz quad 7 5W Intel Celeron N3150 1 66 GHz turbo up to 2 08 GHz 2 MB L3 cache 1600 MHz qu...

Страница 10: ...DDR3L 1333 for Intel BayTrail M Supports up to 8 GB of system RAM in the following configurations 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in SATA hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Single hard drive configurations 2 TB...

Страница 11: ...80 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port left side USB 2 0 2 ports 1 left side 1 right side AC Smart Pin adapter plug Headphone line in jack Microphone input jack Keyboard pointing devices Full size island style keyboard with numeric keypad TouchPad with multi touch gestures 2 ...

Страница 12: ...ws 10 Home Value Notebook Windows 10 Home High End Windows 10 Professional downgrade to Windows 7 Professional Windows 8 1 Windows 8 1 CPPP China only Windows 7 Professional FreeDOS 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive 4 Chapter 1 Product description ...

Страница 13: ... you to video conference and chat online using streaming video To use the webcam or 3D camera Windows 7 To use the webcam select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 From the Start screen type camera and then select Camera from the list of applications Windows 10 Type camera in the taskbar search box and then select Camera NOTE A 3D camera captures 3D images and d...

Страница 14: ...o your country or region To access this document in Windows 7 Select Start HP Support Assistant Next My computer User Guides To access this document in Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document in Windows 10 Sele...

Страница 15: ...nd then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the slot 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the ...

Страница 16: ...nnects a network cable White The network is connected Amber Activity is occurring on the network 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner o...

Страница 17: ... support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor ...

Страница 18: ...ons like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External component identification ...

Страница 19: ...d responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep settings and then select Power and sleep from the li...

Страница 20: ...n from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad ...

Страница 21: ...Bottom Component Description 1 Battery lock Locks the battery in the battery bay 2 Battery bay Holds the battery 3 Battery release latch Releases the battery 4 Speakers 2 Produce sound Bottom 13 ...

Страница 22: ...Product number 4 Warranty period 5 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is electronically install...

Страница 23: ...latory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Страница 24: ...16 Chapter 2 External component identification ...

Страница 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Страница 26: ...ite silver HP Notebook models only in India 827542 001 For use in purple HP Notebook models only in India 827543 001 For use in blue HP Notebook models only in India 827544 001 For use in red HP Notebook models only in India 827545 001 3 RTC battery 759981 001 4 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows ...

Страница 27: ...1 601 Intel Core i5 5020U processor 825034 001 501 601 Intel Core i5 5200U processor 815244 001 501 601 Intel Core i3 5010U processor 815242 001 501 601 Intel Core i3 5005U processor 828178 001 601 Intel Core i3 4005U processor 815239 001 501 601 Intel Pentium N3700 processor 815249 001 501 601 Intel Pentium N3540 processor 828189 001 601 Intel Pentium 3825U processor 823922 001 501 601 Intel Cele...

Страница 28: ...tel Pentium 3825U processor 824453 001 601 Intel Celeron N3050 processor 816433 001 501 601 5 USB board includes cable 813953 001 6 Memory module PC3L 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 7 WLAN module Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter 792608 005 Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter 792609 005 Realtek RTL8723BE 802 11b g n 1x1 Wi ...

Страница 29: ...8190 005 500 GB 5400 rpm 7 mm 778186 005 For use only in HP 250 256 G4 Notebook models 500 GB 7200 rpm 7 mm 764211 005 12 Optical drive board 813956 001 13 Speakers includes left and right speakers and cable 813965 001 14 Optical drive DVD RW Double Layer SuperMulti includes bracket and bezel For use only in HP Notebook models 813952 001 For use only in HP 250 256 G4 Notebook models 814617 001 15 ...

Страница 30: ...ium A41 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark Finland and Norway DH1 The Netherlands B31 Taiwan AB1 France 051 Portugal 131 Thailand 281 Germany 041 Romania 271 Turkey 141 Greece 151 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 22 Chapter...

Страница 31: ...For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in...

Страница 32: ...For use in all models without a touch screen BrightView 813959 001 For use in all models with a touch screen BrightView 813961 001 For use in HP 250 256 G4 models AntiGlare 826812 001 3 Hinges left and right 813950 001 4 Webcam microphone module For use in HP Notebook models 813972 001 For use in HP 250 256 G4 Notebook models 814613 001 5 Antenna includes wireless antenna cable and transceiver 813...

Страница 33: ...silver models 813930 001 Red models 813929 001 White silver models 813926 001 Blue models 813927 001 Purple models 813928 001 Rose models 831917 001 For use in HP Notebook models with a touch screen Black models 813936 001 Turbo silver models 813935 001 Red models 813934 001 White silver models 813931 001 Blue models 813932 001 Purple models 813933 001 Rose models 831918 001 For use in HP 250 256 ...

Страница 34: ... 5400 rpm hybrid 8 GB SSD 9 5 mm 801808 005 1 TB 5400 rpm hybrid 8 GB SSD 731999 005 For use in all models 1 TB 5400 rpm 2 5 in 778192 005 750 GB 5400 rpm 2 5 in 778190 005 500 GB 5400 rpm 7 mm 778186 005 For use only in HP 250 256 G4 Notebook models 500 GB 7200 rpm 7 mm 703267 005 Hard Drive Hardware Kit includes brackets and connector For use with all drives except 1 TB drives 813949 001 For use...

Страница 35: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Страница 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Страница 37: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Страница 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 39: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details This chapter ...

Страница 40: ...h the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the ba...

Страница 41: ...ernal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 To remove the optical drive 1 Remove the Phillips PM2 5 8 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the...

Страница 42: ...34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 43: ...nly parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the comp...

Страница 44: ...he AC adapter from the computer 4 Remove the battery see Battery on page 32 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the left and right sides 1 the inside of the bottom edge 2 and the inside of the top edge 3 of the display bezel until the bezel disengages from the display enclosure ...

Страница 45: ...s PM2 0 2 4 screws 1 that secure the display panel to the enclosure b Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the cable 2 Component replacement procedures 37 ...

Страница 46: ... panel from the computer 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 47: ...t down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed To remove the bottom cover 1 Position the c...

Страница 48: ...ter and work around to the back to separate the bottom cover from computer 1 5 Remove the bottom cover 2 Reverse this procedure to install the bottom cover 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 49: ...computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the optical drive board 1 Disconnect the cable from the system board 1 2 Remove the Phillips PM2 0 2 4 scre...

Страница 50: ...hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4...

Страница 51: ... from the drive to remove it 1 5 To remove the hard drive brackets remove the two Phillips PM3 0 3 0 screws 2 that secure each bracket to the hard drive 6 Remove the hard drive brackets from the hard drive 3 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 43 ...

Страница 52: ...ou are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the opt...

Страница 53: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 45 ...

Страница 54: ...om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the ...

Страница 55: ...uter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the RTC battery Using a thin tool or screwdriver disengage the battery...

Страница 56: ...outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the USB board 1 Disconnect the USB board cable from the system board 1 2 Lift the cable to disengage the adhesive that secures it to the computer 2 3 Remove the Ph...

Страница 57: ...ting system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the...

Страница 58: ...peakers are not secured with screws Note the rubber gaskets 4 that help secure the speakers to the computer When installing the speakers make sure the gaskets are installed correctly Reverse this procedure to install the speakers 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ...ditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whe...

Страница 60: ...he system board NOTE Heat sink appearance may vary Discrete graphics UMA graphics Intel Core processors UMA graphics Intel Pentium and Celeron processors 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 61: ... 2 as well as the graphics chip and associated heat sink area 3 4 UMA graphics Intel Core processors Thermal paste is used on the heat sink 1 and the processor 2 Intel Pentium and Celeron processors Thermal paste is used on the heat sink 1 and processor 2 Component replacement procedures 53 ...

Страница 62: ...Reverse this procedure to reassemble and install the heat sink assembly 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...ide of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet an...

Страница 64: ...3 Remove the fan from the computer 3 Reverse this procedure to install the fan 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 65: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the TouchPad button board 1 Disconnect the longer cable from the system board 1 and the shorter cable from the TouchPad 2 2 Remove the two Phillips PM2 0 2 5 ...

Страница 66: ...10U processor and 2 GB of discrete graphics memory 815243 001 501 601 Intel Core i3 5005U processor and 2 GB of discrete graphics memory 828181 001 601 Intel Core i3 4005U processor and 2 GB of discrete graphics memory 815241 001 501 601 Intel Core i3 5005U processor and 1 GB of discrete graphics memory 828180 001 601 Intel Core i3 4005U processor and 1 GB of discrete graphics memory 815240 001 50...

Страница 67: ...N3700 processor 816812 001 501 601 Intel Pentium 3825U processor 823923 001 501 601 Intel Celeron N3150 processor 828177 001 601 For use in HP 250 256 G4 models Discrete graphics memory Intel Core i5 5200U processor and 2 GB of discrete graphics memory and GLAN 816437 001 501 601 Intel Core i3 5005U processor and 2 GB of discrete graphics memory 822042 001 601 Intel Core i3 4005U processor and 2 G...

Страница 68: ... the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 7 Remove the hard drive see Hard drive on page 42 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 44 Memory module see Memory module...

Страница 69: ... 2 5 screws 1 that secure the system board to the computer 3 Lift the side of the system board 2 and then pull the board away from the computer 3 Reverse this procedure to install the system board Component replacement procedures 61 ...

Страница 70: ...s 813941 001 For use in HP 250 256 G4 Notebook models 816605 001 Display cable For use in non touch screen models includes display panel cable and webcam microphone cable 813943 001 For use in touch screen models includes display panel cable and webcam microphone cable 813944 001 Display enclosure for use in HP Notebook models without a touch screen Black models 813925 001 Red models 813929 001 Wh...

Страница 71: ...AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 To remove the display assembly 1 Disconnect the display panel cable 1 from the system board 2 Remove the four Phillips PM2 5 5 0 screws 2 two from each hinge and one Phil...

Страница 72: ...ing path If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 73: ... display will NOT be connected to the computer as shown in the following image 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module Component replacement procedures 65 ...

Страница 74: ...0 2 4 screws 1 that secure the display panel to the enclosure b Rotate the display panel out of the enclosure 2 to gain access to the display cable connection on the back of the panel NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ...t the cable 2 d Remove the display panel from the computer 3 NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 To remove the display hinges a Remove the eight Phillips PM2 5 3 5 screws 1 four per hinge that secure the hinges to the display enclosure Component replacement procedures 67 ...

Страница 76: ...he wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 1 and then remove the cables 2 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 77: ... the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 69 ...

Страница 78: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 7 Remove the display see Display assembly on page 62 To remove the power connector cable 1 Pull on the tab that secures the c...

Страница 79: ...y first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 39 7 Remove the display see Display assembly on page 62 To remove the power button board 1 Remove the Phillips PM2 0 2 5 screw 1 t...

Страница 80: ...72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 81: ...rently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIO...

Страница 82: ...he update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double clic...

Страница 83: ...d BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 75 2 Select Main and then make note of your BIOS version 3 Select Exit select Exi...

Страница 84: ...o the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop rig...

Страница 85: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Страница 86: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Страница 87: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Страница 88: ...80 Chapter 9 Using Setup Utility BIOS in Windows 10 ...

Страница 89: ...them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwa...

Страница 90: ...o the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of f...

Страница 91: ...age device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard t...

Страница 92: ...store 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more infor...

Страница 93: ...overy Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ...

Страница 94: ... a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 86 Chapter 10 Backing up restoring and recovering in Windows 7 ...

Страница 95: ...87 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 89 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 88 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media sele...

Страница 96: ...nnected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining dis...

Страница 97: ...y media For more information see Recovering using HP Recovery Manager on page 89 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 91 Recovering using HP Recovery Manager HP Recovery Manager software allows yo...

Страница 98: ...mized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold...

Страница 99: ...ANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only o...

Страница 100: ...92 Chapter 11 Backing up restoring and recovering in Windows 8 1 ...

Страница 101: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 93 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Страница 102: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Страница 103: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 97 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 104: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Страница 105: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Страница 106: ...98 Chapter 12 Backing up restoring and recovering in Windows 10 ...

Страница 107: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Страница 108: ... then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section f...

Страница 109: ...W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devi...

Страница 110: ... 5 mm 5 mm Length 100 2 mm 100 2 mm Width 69 9 mm 69 9 mm Weight 70 0 g 70 0 g Form Factor 2 5 inch 2 5 inch NAND flash memory 8 GB 8 GB Average seek time 12 ms 12 ms Formatted capacity 500 107 MB 1 000 204 886 MB User sectors per drive 976 773 168 1 953 525 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes wh...

Страница 111: ...ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 3 ms Average read write 12 ms 12 ms 11 ms 13 ms Maximum 22 ms 22 ms 14 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to ha...

Страница 112: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Страница 113: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Страница 114: ...f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process ...

Страница 115: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Страница 116: ... data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows ...

Страница 117: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Страница 118: ...110 Chapter 15 Statement of Volatility ...

Страница 119: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 120: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 121: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Страница 122: ...114 Chapter 16 Power cord set requirements ...

Страница 123: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 115 ...

Страница 124: ...116 Chapter 17 Recycling ...

Страница 125: ...moving 35 62 spare part numbers 18 display assembly subcomponents illustrated 24 removing 35 62 display bezel illustrated 24 removing 36 64 display cable illustrated 25 removing 67 display enclosure illustrated 25 removing 69 display panel illustrated 24 62 product description 2 removing 37 66 67 display specifications 102 DVD RW SuperMulti DL Drive specifications 104 E electrostatic discharge 28 ...

Страница 126: ... 21 26 precautions 28 product description 2 removing 33 specifications 104 optical drive board illustrated 21 41 removing 41 optical drive rear bracket removing 33 optical drive identifying 7 original system recovery 84 89 95 P packaging guidelines 29 plastic parts service considerations 27 pointing device 3 ports HDMI 8 product description 3 USB 2 0 7 8 USB 3 0 8 power button board illustrated 21...

Страница 127: ...y 102 DVD RW SuperMulti DL Drive 104 hard drive 102 103 optical drive 104 supported discs 81 supported discs recovery 88 94 system board removing 58 spare part number 18 58 system recovery 84 89 95 system restore point creating 88 94 system restore point creating 87 93 system restore points 82 creating 82 T tools required 27 TouchPad buttons 10 TouchPad button board removing 57 spare part number 2...

Страница 128: ...120 Index ...

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