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HP 14s Laptop PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Содержание 14s

Страница 1: ...HP 14s Laptop PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2017 First Edition April 2017 Document Part Number 925628 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may requi...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...e devices 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Authorized Service Provider p...

Страница 6: ... and recovering 69 Creating recovery media and backups 69 Creating HP Recovery media select products only 69 Using Windows tools 70 Restore and recovery 71 Recovering using HP Recovery Manager 71 What you need to know before you get started 71 Using the HP Recovery partition select products only 72 Using HP Recovery media to recover 72 Changing the computer boot order 73 Removing the HP Recovery p...

Страница 7: ...ive specifications 79 M 2 solid state drive specifications 80 10 Power cord set requirements 81 Requirements for all countries 81 Requirements for specific countries and regions 82 11 Recycling 85 Index 87 vii ...

Страница 8: ...viii ...

Страница 9: ... Core processors Intel Core i7 7500U 2 7 GHz turbo up to 3 5 GHz 2133 MHz 4 MB L3 cache dual 15W Intel Core i5 7200U 2 5 GHz turbo up to 3 1 GHz 2133 MHz 3 MB L3 cache dual 15W Intel Core i3 7100U 2 4 GHz 2133 MHz 3 MB L3 cache dual 15W 7th generation Intel Pentium processor Intel Pentium 4415U 2 3 GHz 2133 MHz 2 MB L3 cache dual 15W 6th generation Intel Core processors Intel Core i3 6006U 2 0 GHz...

Страница 10: ...0 display slim flat 3 0 mm eDP typical brightness 250 nits bridge to 220 nits 35 6 cm 14 0 in full high definition FHD white light emitting diode WLED UWVA anti glare 1920 1080 display slim flat 3 0 mm eDP typical brightness 250 nits bridge to 220 nits Memory Two customer accessible upgradable OR non accessible non upgradeable memory module slots DDR4 2400 dual channel support DDR4 2133 dual chann...

Страница 11: ...storage configurations 256 GB SSD 1 TB HDD 128 GB SSD 1 TB HDD eMMC configuration 128 GB TLC 64 GB Camera mic HP TrueVision HD camera indicator LED USB 2 0 HD BSI sensor f2 0 WDR 720p by 30 frames per second Single digital microphone HP camera VGA camera indicator LED USB 2 0 f2 4 480p by 30 frames per second Single digital microphone Audio Audio application name HP Audio Control Supports HP Audio...

Страница 12: ...pport SD SDHC SDXC Push push insertion removal Internal Card Expansion One M 2 slot for solid state drive One M 2 slot for WLAN Ports Hot plug unplug and auto detect for correct output to wide aspect vs standard aspect video auto adjust panel resolution to fit embedded panel and external monitor connected HDMI v1 4 supporting up to 1920 1080 60Hz RJ 45 Ethernet USB 3 0 2 USB 3 1 Gen1 Type C port s...

Страница 13: ...eveloped Market ML Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL Windows 10 Home Value NB EM SL Window 10 Home Value NB ML Compact Windows 10 Home Value NB Select Geo EM SL Windows 10 Home Value NB Select Geo EM SL Compact For China Market CPPP Windows 10 Home Plus China Language Edition CPPP Windows 10 Home China Language Edi...

Страница 14: ...6 Chapter 1 Product description ...

Страница 15: ...connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer or Connects to various USB video HDMI and LAN devices NOTE Cables and or adapters purchased separately may be required 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimed...

Страница 16: ...hones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 4 Memory c...

Страница 17: ...ws instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environm...

Страница 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Страница 19: ...e a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Страница 20: ...ibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings and power options Right click the Power icon a...

Страница 21: ...xecutes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on Keyboard area 13 ...

Страница 22: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 23: ...l probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 HP product name 2 Product number 3 Serial number 4 Warranty period Regulatory label s Prov...

Страница 24: ...16 Chapter 2 Getting to know your computer ...

Страница 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Страница 26: ...connector cable 808155 021 7 Power button board NOTE The power button board cable is available using spare part number 927915 001 929642 001 8 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows 10 operating system For use in models with discrete graphics memory Intel Core i7 7500U processo...

Страница 27: ...lue 827560 042 16 Memory module DDR4 2400 For use in models with Intel Core processors 8 GB 862398 855 4 GB 862397 855 2 GB 864271 855 DDR3L 1600 For use in models with Intel Pentium or Celeron processors 8 GB 693374 005 4 GB 691740 005 17 USB board NOTE The USB board cable is available using spare part number 927914 001 927925 001 18 WLAN module Intel Dual Band Wireless AC 7265 802 11AC 2x2 WiFi ...

Страница 28: ...Models with eMMC modules For use in black models 940558 001 For use in white models 940559 001 For use in blue models L00746 001 23 Rubber Kit For use in black models 929645 001 For use in white models 931245 001 For use in blue models L00441 001 eMMC module 128 GB not illustrated 937207 001 eMMC holder brackets not illustrated 937208 001 eMMC cable not illustrated 937209 001 20 Chapter 3 Illustra...

Страница 29: ...ule HD camera 919471 002 VGA camera 919472 002 4 Antenna dual includes wireless antenna cable and transceiver 929632 001 5 Raw display panel 35 6 cm 14 0 in UWVA Brightview 847660 008 UWVA anti glare 821816 005 SVA Brightview 847664 008 SVA anti glare 916357 004 6 Hinge Kit left and right 929640 001 7 Display enclosure does not include wireless antennas For use in black models 929633 001 For use i...

Страница 30: ...ckets 933608 001 Hard drive connector cable not illustrated 927917 001 3 Solid state drive M 2 512 GB TLC 763008 013 256 GB TLC 760615 041 128 GB TLC 759848 022 256 GB value 865902 013 128 GB value 827560 042 eMMC module 128 GB 937207 001 eMMC holder brackets 937208 001 eMMC cable 937209 001 External optical drive not illustrated 747080 001 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...1 For use in Denmark 920689 007 For use in Europe 920689 005 For use in India 920689 016 For use in Israel 920689 008 For use in Italy 920689 002 For use in North America 920689 001 For use in the People s Republic of China 920689 014 For use in South Africa 920689 010 For use in South Korea 920689 013 For use in Taiwan 920689 015 For use in Thailand 920689 012 For use in the United Kingdom 920689...

Страница 32: ...24 Chapter 3 Illustrated parts catalog ...

Страница 33: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Страница 34: ...ture determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An...

Страница 35: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Страница 36: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 37: ...t be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel panel camera NOTE Display assemblies are spared at the subcomponent level only This section illustrates how to remove the display bezel display panel and camera module without removing the display from t...

Страница 38: ...display enclosure 3 To remove the camera microphone module a Position the display assembly with the top edge toward you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 4 To remove the display panel 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 39: ... Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Component replacement procedures 31 ...

Страница 40: ...1 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC ada...

Страница 41: ...s PM2 0 5 0 screws 3 5 Start prying along the bottom edge of the computer 1 then along the left 2 and right 3 sides and then remove the bottom cover 4 Reverse this procedure to install the bottom cover Component replacement procedures 33 ...

Страница 42: ...computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 To remove the battery 1 Remove the four Phillips PM2 0 5 0 screws 1 that secure the battery to the computer 2 Pull the battery away from the system board connector and then up and out of th...

Страница 43: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Botto...

Страница 44: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 45: ...through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each s...

Страница 46: ...the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 To remove the hard drive 1 Disconnect the hard drive connector cable from...

Страница 47: ...4 Pull each bracket away from the sides of the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 39 ...

Страница 48: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from t...

Страница 49: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 To remove the RTC battery Use a thin tool to disengage the battery from the socket 1 and then remove the bat...

Страница 50: ...ide of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging t...

Страница 51: ...le sided tape If it is necessary to replace the mesh lift the mesh and remove it from the top cover The mesh comes with adhesive pre installed and is available using spare part number 938253 001 To install the mesh press it into place until secure Reverse this procedure to install the fan Component replacement procedures 43 ...

Страница 52: ...ation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external...

Страница 53: ...sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits 3 UMA graphics models with 15 W Intel Core processors In the order indicated on the heat sink remove the four screws 1 that secure the heat sink to the system board 4 Remove the heat sink from the system board 2 Component rep...

Страница 54: ...nt thermal material is included with the heat sink processor and system board spare part kits 5 UMA graphics models with 6 W Intel Pentium and Celeron processors In the order indicated on the heat sink remove the four longer screws 1 and three shorter screws 2 that secure the heat sink to the system board 6 Remove the heat sink from the system board 3 46 Chapter 5 Removal and replacement procedure...

Страница 55: ...ghly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Reverse this procedure to reassemble and install the heat sink Component replacement procedures 47 ...

Страница 56: ...g system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 To remove the TouchPad board 1 Disconnect the cable from the system board 1 2 Remove ...

Страница 57: ...hillips broad head PM2 0 2 0 screws 3 that secure the TouchPad board to the computer and the lift the TouchPad out of the computer 4 Reverse this procedure to install the TouchPad board Component replacement procedures 49 ...

Страница 58: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 To remove the USB board 1 Disconnect the cable 1 from the USB board 2 Remove the Phillips PM2 0 2 5 screw 2 and the two Phillips PM2 0 5 0 screws 3 that secure the USB board to the computer 3 Rotate the c...

Страница 59: ...tium N3710 processor 929564 xx1 Intel Pentium N3710 processor models with 64 GB eMMC memory 934789 xx1 Intel Celeron N3060 processor 929565 xx1 Intel Celeron N3060 processor models with 64 GB eMMC memory L00745 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t...

Страница 60: ...isplay cable 2 Power connector cable 3 Power button board cable 4 USB board cable 5 Speaker cable 6 TouchPad cable 7 Keyboard cable 8 Hard drive cable 2 Remove the four Phillips PM2 0 5 0 screws 1 that secure the system board to the computer 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 61: ...pward 1 5 Pull the system board up and to the right to remove it from the computer 2 Reverse this procedure to install the system board When installing the system board be sure to install the light blocking cover as shown in the following image This part is available using spare part number 937271 001 Component replacement procedures 53 ...

Страница 62: ...54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ... from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 6 Remove the system board see System board on page 51 To remove the speakers 1 Remove the Phillips PM2 0 5 0 screw 1 that secures the right speaker to the computer 2 Remove the...

Страница 64: ...ng the display assembly and disassembling display subcomponents You must remove the display from the computer to disassemble display subcomponents Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices co...

Страница 65: ...e the display from the computer 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel flex the inside of the top edge 1 the left edge 2 the bottom edge 3 and the right edge 4 of the display bezel until the bezel disengages from the display enclosure NOTE The display will not be connected to the computer as shown in the following image Component rep...

Страница 66: ...era microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 3 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the top of the enclosure 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 67: ...l not be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel Component replacement procedures 59 ...

Страница 68: ...display will not be connected to the computer as shown in the following image 4 To remove the display hinges a Remove the two Phillips broad head PM2 5 3 0 screws 1 and the Phillips PM2 0 2 5 screw 2 that secures each hinge to the display enclosure b Remove the display hinges 3 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 69: ... the antennas and cables from the display enclosure 2 6 To remove the display camera cable disconnect the cable from the board at the bottom of the display 1 and the camera at the top of the display 2 and then remove the cable from the clips built into the side of the display enclosure 3 Component replacement procedures 61 ...

Страница 70: ...ivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper display cable 1 and antenna cable 2 routing Reverse this procedure to reassemble and install the display assembly 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 6 Remove the system board see System board on page 51 7 Remove the speakers see Speakers on page 55 8 Remove the display see Display assembly on page 56 To remove the power button board 1 Remove ...

Страница 72: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 34 6 Remove the display see Display assembly on page 56 To remove the power connector cable Lift the power connector cable straight up and out of ...

Страница 73: ...he top cover The mesh comes with adhesive pre installed and is available using spare part number 938253 001 To install the mesh press it into place until secure Description Spare part number Keyboard for use in black models 929650 xxx Keyboard for use in white models 929651 xxx Keyboard for use in blue models L00443 xx1 For use in country or region Spare part number For use in country or region Sp...

Страница 74: ...66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 76: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 77: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 69 For information on the recovery options that are available using the recovery media see Using Windows tools on page 70 Use...

Страница 78: ...separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also fin...

Страница 79: ...emove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 73 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created o...

Страница 80: ...g To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select Windows Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boo...

Страница 81: ...r restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery p...

Страница 82: ...74 Chapter 7 Backing up restoring and recovering ...

Страница 83: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 75 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Страница 84: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Страница 85: ...nput power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety s...

Страница 86: ...e diagonal size 35 6 cm 14 0 in Resolution 1366x768 HD 1920x1080 FHD Surface treatment BrightView Anti glare Brightness 220 nits Viewing angle SVA HD displays UWVA FHD displays Backlight WLED Graphics adapter eDP Thickness 3 0 mm 78 Chapter 9 Specifications ...

Страница 87: ... ATA security Seek times typical read including setting Single track 2 0 ms 3 ms Average read write 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact techni...

Страница 88: ... IOPs Up to 280 MB s Up to 67K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 18...

Страница 89: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 90: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 91: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Страница 92: ...84 Chapter 10 Power cord set requirements ...

Страница 93: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 ...

Страница 94: ...86 Chapter 11 Recycling ...

Страница 95: ...considerations 25 D display assembly illustrated 18 removing 56 display assembly subcomponents illustrated 21 removing 56 display bezel illustrated 21 56 removing 30 57 display cable illustrated 21 56 removing 60 display enclosure illustrated 21 56 removing 62 display panel illustrated 21 56 product description 2 removing 30 58 60 display specifications 78 display subcomponents removal 29 spare pa...

Страница 96: ...guidelines 27 plastic parts service considerations 25 pointing device 4 ports HDMI 7 product description 4 USB 3 x SuperSpeed 8 USB Type C 3 x charging 7 power button board illustrated 18 removing 63 power button identifying 12 power connector cable illustrated 18 removing 64 power connector identifying 7 power cord requirements for all countries 81 requirements for specific countries and regions ...

Страница 97: ...ng 51 spare part number 18 51 system board light blocking cover illustrated 19 system recovery 71 system restore point creating 70 system restore point creating 69 T tools required 25 top cover keyboard removing 65 TouchPad buttons 10 TouchPad board removing 48 spare part number 18 48 TouchPad zone identifying 10 transporting guidelines 27 traveling with the computer 15 U USB 3 x SuperSpeed ports ...

Страница 98: ...90 Index ...

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