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Page 42

GENERAL OPERATION TROUBLESHOOTING GUIDE

Problem

Probable causes

Solutions

Entire spa is inoperative

•  Power failure

•  GFCI tripped

•  Heater high-limit thermostat tripped 

•  Spa lock activated

•  Check power source

•  Reset GFCI; call for service if it will not reset

•  Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset, 

check for clogged filters. If tripping continues, call for service.

•  Deactivate spa lock

Spa does not heat; jets and light 

operate

•  Integrated pressure switch open

•  Circulation pump thermal cut-off tripped

•  Check for clogged filters. Integrated pressure switch will reset when the flow of water 

through the heater has been restored. Call for service if the heater trips frequently.

•  Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow 

circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled 

and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.

Jets weak or surging

•  Spa water level too low

•  Filters clogged 

•  COMFORT CONTROL

 lever closed

•  Add water

•  Clean filters

•  Open 

COMFORT CONTROL

 lever

Light inoperative

•  Spa lock activated

•  Light wiring or assembly is faulty

•  Deactivate spa lock

•  Replace light assembly

MOTO-MASSAGE DX

 jet inoperative 

or erratic

•  COMFORT CONTROL

 valves closed

•  Filters clogged

•  Open 

COMFORT CONTROL

 levers

•  Clean filters

LOGO LIGHT TROUBLESHOOTING GUIDE

ALERT

POWER

READY

STATUS

 SPA STATE / ACTION

LCD Message

Spa is Ready

Blue On

Green On

Green On

Temperature /- 2 degrees F, Heater Available, ACE 

Functioning*

Spa is not Ready

Blue On

OFF

Green On

Temperature not /- 2, Heater Available, ACE 

Functioning*

Check ACE

Blue On

Green On/Off

Yellow On

ACE reminders (30days). ACE remains functioning*

(On ACE Screen)

ACE Alerts- Offline

Blue On

Green On/Off

Yellow 

Flash

ACE Fault or Offline/Not Functioning (Low/High salt, ACE 

System Fault)*

(On ACE screen)

No Flow Fault
Pressure Sw Error

Blue On

Green On/Off

Yellow  

Flash

Heater off –  Control Panel => Check and Clean Filter, => 

Call for Service if necessary

E2: NO FLOW-

CHECK FILTER

Cool Zone Fault- 

Heat Only

Blue On

Green On/Off

Yellow  

Flash

Cool Zone detected, but reporting internal fault. Spa uses 

own heater only*  

=> Call for Service

E4: 

PERIPHERAL 

FAULT

Accessories Fault

Blue On

Green On/Off

Yellow 

 

Flash

Accessories power off, fault detected. No ACE, no music, no 

lights => Call for Service

E11-16: COOL 

ZONE OFFLINE

Protection Mode

Red

 

FLASH

Red 

FLASH

Red 

FLASH

High Limit fault, heater relay fault, internal fault detected 

(Heater, Jets off, Circulation on) => Call for Service

(Protection Mode 

Screen)

Control Sensor Fault

Blue On

OFF

ff

Red 

FLASH

Heater off => Call for Service

E5: SENSOR 

FAULT

Heater Power Fault

OFF

Green On/Off

Yellow 

Flash

Heater off- No power detected => Call for Service

E6: NO HEATER 

PWR

Logo Comm Fault

White

White

White

If Logo communication error. 

Spa status not known!  

Call for 

Service

Power Up

Red

Red

Red

Steps thru Red-Green-Blue-White color sequence at power 

up. 

Green

Green

Green

Blue

Blue

Blue

White

White

White

 
*Status shown only if accessory is installed

Service Information

Содержание Aria ARE

Страница 1: ...HIGHLIFE COLLECTION Grandee Envoy Aria Vanguard Sovereign Prodigy Jetsetter Triumph O W N E R S M A N U A L 5 0 H Z...

Страница 2: ...the right to change specifications or design without notification and without incurring any obligation Important In most cities and counties permits will be required for the installation of electrical...

Страница 3: ...NU 21 TRIUMPH MODEL TRHE JET SYSTEM MENU 22 PRODIGY MODEL HE JET SYSTEM MENU 23 JETSETTER MODEL JJE JET SYSTEM MENU 24 SPA CARE AND MAINTENANCE DRAIN REFILL INSTRUCTIONS 25 PREVENTION OF FREEZING 25 F...

Страница 4: ...box that is provided Do not permit any external non spa integrated electrical appliances such as a light telephone radio or television within 1 5 m 5 feet of a spa Failure to maintain a safe distance...

Страница 5: ...essure and circulation Persons taking medications which induce drowsiness such as tranquilizers antihistamines or anticoagulants should not use the spa HEALTH PROBLEMS AFFECTED BY SPA USE Pregnant wom...

Страница 6: ...o user serviceable parts inside Opening of the control box by the spa owner will void the warranty If you have an operational problem carefully go through the steps outlined in the Troubleshooting sec...

Страница 7: ...has a strong flow of water and air which quickly soothes away tension 10 The PRECISION directional or rotary jet delivers a therapeutic massage 11 The MOTO MASSAGE DX is a moving jet It has two warm...

Страница 8: ...t pressure HYDROSTREAM JET The Hydrostream jet is a mid size hydromassage jet that delivers a great massage to the feet back and shoulder areas Turn the faceplate to increase and decrease the jet pres...

Страница 9: ...off Weak or surging jets are an indication of a low water level condition or clogged filter cartridges IMPORTANT Be sure the COMFORT CONTROL Levers see illustration in Spa Features section are open b...

Страница 10: ...t between 7 2 and using a FRESHWATER 5 way test strip IMPORTANT Make sure you adjust your Total Alkalinity first as an out of balance condition will affect your ability to adjust the pH correctly and...

Страница 11: ...orrectly they can be hazardous in concentrated form Always observe the following guidelines Allow only a responsible person to handle spa chemicals Keep them out of the reach of children Accurately me...

Страница 12: ...tween 7 2 7 8 To lower the pH level use HOT SPRING FRESHWATER pH Alkalinity Down sodium bisulfate To raise the pH level use FRESHWATER pH Alkalinity Up sodium carbonate Water Conditioners Spa fill wat...

Страница 13: ...System converts water and sodium chloride salt into chlorine sanitizer The ACE is compatible with chlorine based systems and chemicals Although the system is reduced maintenance it is not automatic It...

Страница 14: ...Prior to leaving 1 At least one day before you leave set the temperature to its lowest level This setting should represent an approximate water temperature of 26 C 80 F IMPORTANT Spa water oxidizers s...

Страница 15: ...ed with the FRESHWATERAG silver ion purification system Not a sanitizer Nitric Acid The formulation of nitric acid a highly corrosive chemical is a byproduct of the ozone generating process Nitric aci...

Страница 16: ...s icon to access the Memory screen Clean Cycle Press this icon to access the Clean Cycle screen Icon will flash when Clean Cycle is on Settings Screen Press this icon to access the first Settings scre...

Страница 17: ...Home screen Screen will automatically revert back after 10 seconds of non activity SETTINGS SCREENS Press on Home screen to display first Settings Screen The first Settings screen allows you to turn...

Страница 18: ...reappears Press to return to second Settings screen if check mark icon is not pressed Screen will automatically revert back after 10 seconds of non activity JETS CONTROL SCREEN Press on the Home scre...

Страница 19: ...x to remove any device connected to the music system To view the signal strength between your Bluetooth device and the music system Press with SIGNAL displayed inside TOOLS box LIGHTS CONTROL SCREEN P...

Страница 20: ...et e 1 Water Feature JET PUMP 2 JET SYSTEM 1 Left SMARTJET lever in position a 1 MOTO MASSAGE DX jet b 8 directional PRECISION jets c 1 directional hydromassage jet d 1 Water Feature e 1 FOOTSTREAM je...

Страница 21: ...et d 4 directional PRECISION jets e 4 directional PRECISION calf jets f 2 HYDROSTREAM jets JET PUMP 2 JET SYSTEM 1 Right SMARTJET lever in position a 4 HYDROSTREAM jets b 2 SOOTHINGSTREAMjets c 1 FOOT...

Страница 22: ...STREAM jet d 1 water feature JET PUMP 2 JET SYSTEM 1 SMARTJET lever in position a 2 dual port rotary jets b 7 directional PRECISION jets c 8 directional PRECISION jets d 1 water feature JET PUMP 1 JET...

Страница 23: ...TJET lever in position a 2 dual port rotary jets b 4 PRECISION jets above MOTO MASSAGE DX c 1 Water Feature d 2 Directional hydromassage e 2 SOOTHING SEVEN jets JET PUMP 2 JET SYSTEM 2 SMARTJET lever...

Страница 24: ...OOTHINGSTREAMjets d 3 Jet Cluster system 2 dual port rotary 1 directional hydromassage e 1 FOOTSTREAM jets f 1 Water Feature JET SYSTEM 1 SMARTJET lever in position a 1 MOTO MASSAGE DX jet b 4 directi...

Страница 25: ...s in Lounge feet c 4 Directional PRECISION Jets calf jets d 4 Directional HYDROSTREAM Jets e 4 Directional PRECISION Jets JET SYSTEM 2 SMARTJET lever in position a 1 MOTO MASSAGE DX jet b 4 Directiona...

Страница 26: ...SAGE DX jet b 4 directional PRECISION jets c 1 FOOTSTREAM jet d 2 dual port rotaryjets e 2 SOOTHINGSTREAMjets JET SYSTEM 2 SmartJet lever in position a 1 MOTO MASSAGE DX jet b 10 directional PRECISION...

Страница 27: ...t 2 dual port rotary jets 1 directional hydromassage jet b 4 HYDROSTREAM jets c 1 MOTO MASSAGE DX jet JET SYSTEM 1 SMARTJET lever in position a 1 FOOTSTREAM jet b 4 HYDROSTREAM jets c 4 directional PR...

Страница 28: ...r with the cold tap water so it exceeds 10 C 50 F during the refilling process will also achieve the same results if that is an option for you PREVENTION OF FREEZING Your spa has been designed and eng...

Страница 29: ...needs of the jet pump system Additionally a separate filter is dedicated to serving the 24 hour circulation system As with any water filtering system the filter cartridges may become clogged resultin...

Страница 30: ...d polymer for durability and adds a film finish that provides a rich wood like appearance Cleaning of the EVERWOOD HD consists of simply spraying the cabinet with a mild soap and water solution to rem...

Страница 31: ...ide of the cover just above the skirt Gently push do not lift with both hands towards the opposite rear corner of the cover diagonally As the cover opens the gas springs will allow the cover to come t...

Страница 32: ...emove the 6 door panel screws 2 Pull bottom of panel away from spa then down in order to remove door 3 Locate the control box Loosen the screws on the front of the control box Remove the screws and th...

Страница 33: ...utdoors on a patio or on a deck Just make sure you check the following Always put your spa on a structurally sound level surface A filled spa can weigh a great deal Make certain that the location you...

Страница 34: ...levated corners Place the set of shims corresponding to each corner directly under its designated leveling point 7 Lift the spa remove the support block and set the spa on the shims Repeat steps 5 thr...

Страница 35: ...ions are acceptable so long as a level base is prepared prior to delivery Three foundation base pictures shown at right represent examples of alternatives to a concrete slab for spas installed without...

Страница 36: ...pa before making critical design or pathway decisions NOTE Watkins Wellness requires that the GRANDEE be installed on a minimum 10 cm 4 thick reinforced concrete pad or a deck that is able to withstan...

Страница 37: ...ructions Page 6 ENVOY MODEL KKE Dimensions NOTE All dimensions are approximate measure your spa before making critical design or pathway decisions DOOR SIDE IMPORTANT The ENVOY has 15 leveling points...

Страница 38: ...81 cm 36 91 cm 41 5 105 cm 41 5 105 cm 18 46 cm 18 46 cm 87 221 cm 20 51 cm 26 5 67 5 cm 20 51 cm 17 25 44 cm 87 221 cm MAIN DRAIN SECONDARY DRAIN 1 5 4 cm ELECTRICAL CUTOUT Front view Bottom view DO...

Страница 39: ...4 cm 14 5 37 cm 60 152 5 cm SOVEREIGN MODEL IIE Dimensions NOTE All dimensions are approximate measure your spa before making critical design or pathway decisions DOOR SIDE IMPORTANT The SOVEREIGN has...

Страница 40: ...r spa before making critical design or pathway decisions 93 236 cm 89 226 cm 15 38 cm 3 5 9 cm 33 84 cm 22 25 56 5 cm 22 25 56 5 cm 22 25 56 5 cm 22 25 56 5 cm 70 178 cm 17 43 cm 74 188 cm 29 73 5 cm...

Страница 41: ...18 45 7 cm 78 198 cm 84 213 4 cm 24 61 cm 19 5 49 5 cm 19 48 3 cm 17 43 cm 31 5 80 cm 3 5 8 9 cm 29 73 6 cm 33 83 8 cm 14 35 6 cm 61 5 156 2 cm DOOR SIDE IMPORTANT The PRODIGY has 15 leveling points...

Страница 42: ...SETTER MODEL JJE Dimensions NOTE All dimensions are approximate measure your spa before making critical design or pathway decisions DOOR SIDE IMPORTANT The JETSETTER has 15 leveling points place shims...

Страница 43: ...t would normally invalidate the limited warranty such as water chemistry damage do not apply to the NO FAULT heater It is important to note that the NO FAULT heater is protected by both the heater hig...

Страница 44: ...by improper pH balance or other improper water chemistry maintenance and damage to the spa surfacecaused by leaving the spa uncovered while empty of water and in direct exposure to sunlight this may...

Страница 45: ...US SPA STATE ACTION LCD Message Spa is Ready Blue On Green On Green On Temperature within 2 degrees F Heater Available ACE Functioning Spa is not Ready Blue On OFF Green On Temperature not within 2 He...

Страница 46: ...the spa Organic buildup scum ring around spa Build up of oils and dirt Wipe off scum with clean rag if severe drain the spa use a spa surface and tile cleaner to remove the scum and refill the spa Al...

Страница 47: ...ed circuit TRIUMPH Model TRHE Seats 4 Adults 2 36m x 1 88m 84 cm 18m 1 500 1 275 liters 265 kg 1 860 kg 525 kg m 230 volt 16 amp1 Single phase GFCI2 protected circuit PRODIGY Model HE Seats 5 Adults 2...

Страница 48: ...L VVE 12 17 ARIA MODEL ARE 12 17 SOVEREIGN MODEL IIE 12 17 TRIUMPH MODEL TRHE 12 17 PRODIGY MODEL HE 12 17 JETSETTER MODEL JJE 12 17 2017 Watkins Wellness All Rights Reserved Hot Spring Highlife and A...

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