Is your water pressure too
high?
Troubleshooting -
More ‘Troubleshooting information and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help
If your machine is still not working
contact:
Repair Service and Information Desk
UK 08709 066 066
Republic of Ireland 1850302 200
You will be asked for the following
details: Name and Address, Post
Code,Telephone Number, Date of
Purchase, Colour and Model/Serial
Numbers - which can be found on
the inside of the door.
Clear and precise details of the query
or fault.
Remember, you will be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.
Check all loose items, such as
coins, have been removed
from the laundry.
Have both transit bolts been
removed from the machine?
See STEP 2: Installation
Is the fuse in the plug OK?
Has the polystyrene
block been
removed from
underneath the
machine?
MY MACHINE MAKES A
NOISE OR VIBRATES IN A
SPIN PROGRAMME.
Plug the machine in and
turn the socket switch on.
If possible use another socket
for the machine.
If not replace it, see STEP 1:
Electricity Supply
See STEP 2: Installation
Clear any blockages that have
been found
Is the standpipe or household
drain blocked.
Have you adjusted the feet to
stabilise the machine?
Check the feet have been
levelled.
Is steam coming
from the dispenser
drawer?
If not tighten them.
Does the washer need
replacing?
Close the door. Choose a
programme and then press ‘Start’
Does the ‘Door Locked’ indicator
light come on after 2 seconds?
MY MACHINE WILL NOT
START
MY MACHINE DOES NOT
PUMP OUT WATER
MY MACHINE IS LEAKING
THE PROGRAMME TAKES A
LONG TIME
SUDS ARE COMING FROM
THE DISPENSER DRAWER
NOT ALL OF THE DETERGENT
HAS BEEN FLUSHED AWAY
Is the machine plugged in
and switched on?
Is the socket OK? Test with
another appliance to check.
Is the machine connected to
a sink waste system?
Check the blocked end of the
under sink drainage unit has
been cut off.
The machine is designed to
release steam from the dispenser
drawer during hot washes.
You may need to call in a
plumber.
Turn the main supply tap
down.
Are the drainage unit, standpipe
or under sink connections free
from blockages?
Has the drain hose been installed
correctly? Ensure it is not blocked
or kinked.
You may need a cold fill adaptor
to run your machine as cold fill
only. See ‘Installation’, STEP 2.
If you have fitted a detergent flap
ensure it is in the ‘UP’ position if
using powder. See STEP 3:‘The
Dispenser Drawer’
Is your hot water pressure low?
Check the inlet hoses are not
kinked.
Check that your water supply
taps are turned on fully.
Was a short spin programme
used on a non-synthetic load.
Did the water pump out?
If not see ‘MY MACHINE DOES
NOT PUMP OUT WATER’.
Clean fabric dispenser drawer.
See STEP 3:‘The Dispenser
Drawer’.
Check for low temperature and
low pressure of the hot and
cold water supply.
THE DISPENSER WILL NOT
CLOSE PROPERLY
Check the correct amount of
suitable detergent has been used,
refer to manufacturer’s
recommendations.
If you have used the wrong type of
detergent, select a Rinse programme
to flush out your machine.
There has been an
unbalanced load and the machine
could not spin.
See ‘Automatic Features’ STEP 6.
MY LAUNDRY HAS NOT
SPUN DRY.
WATER COLLECTS IN THE
FABRIC DISPENSER
COMPARTMENT
Clean the dispenser drawer, see
STEP 3:‘The Dispenser Drawer’
Is the drawer clogged with
detergent?
The ‘Door Locked’ indicator light:
Check the drawer is properly
aligned.
Washcare Tips:
Indicator Lights:
Do not overload the machine
(maximum load 5.5kg).
In addition to reducing the
quality of the wash, this may also
damage your laundry and the
machine.
We strongly recommend that you
do not wash underwired bras in
this machine. Should the wires
become detached it could cause
damage to your clothes and the
machine. If the washcare label
states that the bra is machine
washable, then we advise placing
it in a sealed pillow case or a
similar washbag. Remember, you
will be charged for a service call
resulting from a detached bra
wire.
Do not use the machine if the
item to be washed does not have
a wash label.
Before washing laundry we
recommend that you do the
following:
Pre-treat awkward stains with
washable treatments.
Do not wash any items that have
previously been treated with
solvents.
Close zips, fasten belts, tie strings
and close press studs to prevent
tangling.
Empty ALL objects from pockets
as they may damage the clothes
and the machine.
Remember, you will be charged
for a service call to rectify a
malfunction resulting from
objects, such as coins, pens, hair
grips etc. falling from pockets.
Limit the size of absorbent loads
ie. towels, to 3kg (7lb) to give
good washing and rinsing results.
Place small items in a wash bag.
Always follow the care label on
items when choosing the wash
programme.
Wash non-colourfast items or
really dirty laundry separately as
they may affect other items.
Are the fill hoses on correctly?
If the ‘Door Locked’ indicator light is flashing:
Shut the door firmly, until it clicks.
The ‘Door Locked’ indicator light should now stay on.
If the door will not open... Check the programme has
finished, is the ‘Programme End’ indicator light lit? It
takes about two minutes for the ‘Door Locked’
indicator light to go out after a programme has
finished.
The door will not open until the ‘Door Locked’
indicator light has gone out.
The ‘Active’ and ‘Programme End’ indicator
lights are both flashing...
This means that the machine cannot fill.
Check that the water supply is turned on and that the
inlet hoses are not kinked.
The ‘Active’ indicator light is flashing...
If the ‘Active’ indicator light is flashing:
This means that the programme selector dial has been
moved since the programme started.
Return the dial to the original selection.
STEP 8
Remember, you will be charged for a service call for problems caused by incorrect installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.
Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.
