Something Wrong? - Troubleshooting
If your machine seems not to be working, GO through the following troubleshooting suggestions BEFORE you call your
Service Centre (
see Service
).
GB
18
The machine won’t start:
(Nothing lights up on the
control panel).
Lights/Display illuminate on
the control panel but the
wash cycle will not start.
The machine fails to fill with
water.
The machine does not drain
or spin (during the first wash
cycle, after installation).
The machine does not drain
or spin (although it has
drained/spun during
previous wash cycles).
The programme takes a long
time.
There is too much foam in the
drum during the wash cycle.
Steam is coming from the
dispenser drawer.
●
Check the appliance is fully plugged into the socket and switched on.
●
Is the socket ok? Try another appliance in the socket to check.
●
Is the fuse in the plug ok? If not, replace it, fuse must be 13 Amps (
see Care and Maintenance
).
●
There has been a power failure - Check another electrical device in your home to see if this is
the case.
●
The ON/OFF button has not been pressed.
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and hold the
Start/Cancel button until the machine starts to operate.
●
The appliance door is not shut properly - Close the door firmly and try the machine again.
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and hold the
Start/Cancel button until the machine starts to operate.
●
The cold water supply tap is not turned on - (H20 is displayed).
●
Have you selected Time Delay (
see
Programmes and Option Modifiers
).
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and hold the
Start/Cancel button until the machine starts to operate.
●
Is H20 displayed on the control panel? This indicates the machine has failed to take in water
(
see Installation
) - Check that:
- The cold water inlet hose is connected to the tap.
- The hose is not kinked.
- The cold water supply tap is turned on - Ensure that it is turned fully on.
- The water pressure is sufficient (
see
Technical Details Chart
).
- The inlet filter is not blocked... Turn off the water, unscrew the fill hose at the back of
the appliance then remove and clean the filter.
Note: Modern machines use less water and the water taken into the machine is automatically
adjusted depending on the load in the drum. For this reason, you may not always be able to
see water in the drum: But if the load is ‘wet’ and the machine completes the wash cycle
then the amount of water into the machine is sufficient.
●
Has the drain hose been installed correctly (
see Installation
).
●
Are the drain hose, standpipe or undersink connections blocked?
Note: If the drain hose is connected to an undersink ‘U’ trap - Check that the sink trap
blanking plug was removed before the drain hose was connected. This is the most common
installation fault.
●
Is the drain hose kinked or squashed - Check the hose at the back of the machine.
●
Carry out the additional checks listed below...
●
There has been an unbalanced load in the drum and the machine could not spin - Try the
machine again with a different wash load (
see ‘ Automatic Features’, Programmes and Option
modifiers
).
●
Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will flash.
- To complete the paused programme press either the Start/Cancel button or the
Rinse Hold button (
see Programmes and Option modifiers
).
●
Your machine is fitted with a filter system for the pump - This filter may have become blocked
(
see Care and Maintenance
for details of how to remove any blockage from the pump filter).
●
If the machine completes the wash cycle, it is unlikely there is a problem.
●
Check the programme table to be sure the programme you have selected is that most suited for
your needs - The table also gives an indication of approximate programme times you can expect.
Note: The programme times listed in the Programme Table are approximate.
Options selected can affect the programme times
(
see
Programmes and Option Modifiers
).
The wash load, temperature and pressure of the incoming water supply can cause some
variation in the programme times.
●
Check that the detergent you have used is suitable for ‘Automatic’ machines.
●
Refer to the detergent manufacturers recommendations to ensure that you have not used
too much detergent.
●
If you have used the wrong type of detergent (or too much), select a Rinse programme to
flush out your machine.
●
This is not a fault, we have designed the machine to release steam from the drawers during
hot washes.
Section 1: All Ultima Models - General Troubleshooting
Problem:
Possible causes / Solution:
