TROUBLESHOOTING
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
Anomalies
Possible causes / Solution
The washing machine does
not start.
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
The wash cycle does not start.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE
button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The Demo Mode is active (see below how to deactivate).
The washing machine does
not fill with water (“
”
appears on the display).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE
button has not been pressed.
The washing machine
continuously loads and
unloads water.
The drain hose is not fitted between 65 and 100 cm from the floor.
The free end of the hose is immersed in water.
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the
Technical Assistance Service. If the home is on one of the upper floors of a building, there may be problems relating
to back-siphonage, causing the washing machine to fill with water and drain continuously. Special anti-siphon
valves are available in shops and help to prevent this inconvenience.
The washing machines does
not drain and the symbol
(F9E1) on the display.
Clean the pump filter (see Care and maintenance chapter)
The drain hose is bent.
The drainage duct is clogged.
The washing machine
vibrates a lot during the spin
cycle.
Transport bolts have been not removed correctly during installation.
The washing machine is not leveled.
The washing machine is tucked between furniture cabinets and the wall.
The washing machine leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The symbol blinks and the
display visualises an error
code (e.g.: F1E1, F4...).
Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and
machine wash”, or the like).
Too much detergent was used.
“Spin&Drain” phase icon
blinks, “0” spin speed
displayed .
Unbalance of laundry load prevented spin cycle, to protect the washing machine.
If you want to spin the wet laundry, add more laundry items of different sizes and start “Spin&Drain” programme.
Avoid small laundry loads consisting of few big, absorbent pieces of laundry / wash different sizes of articles in one
load.
Disable the DEMO MODE : The following actions must be carried out in sequence, without breaks. Switch the machine ON and then switch it OFF again. Press
the START/PAUSE
button until the buzzer is heard. Switch the machine on again. The “DEMO” indicator flashes and then turns OFF.
You can download the SAFETY AND INSTALLATION INSTRUCTIONS, TECHNICAL SHEET and ENERGY DATA by:
• Visiting the website
http://docs.hotpoint.eu.
• Using the QR code.
• Alternatively,
contact our Technical Assistance Service
(the telephone number is indicated in the warranty
booklet). When contacting the Technical Assistance Service, provide the codes shown on the adhesive label applied
to the inside of the door.
For User’s Repair & Maintenance Information visit www.hotpoint.eu.
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the
model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu
xxxxxxxxxxxx
xxxx
400011573507
