After Sales Service
11
Satisfaction Guaranteed or your money back...
Hotpoint gives you a unique ‘Satisfaction Guaranteed’
promise - valid for ninety days after you have
purchased your Hotpoint product. If there is a technical
problem with your Hotpoint appliance, call Hotpoint
Service. If necessary, we will arrange for an engineer to
call. If the technical problem is not resolved under this
Guarantee, Hotpoint will replace your appliance, or if
you prefer, give you your money back.
Hotpoint appliances carry, for the first 12 months, a fully
inclusive parts and labour guarantee plus FREE
replacement parts for the first five years provided that they
are fitted by our own Service Engineer.
When the 12 months parts and labour guarantee expires
we offer three after sales service options:
Repair Service
UK: 08709 066 066 or Republic of Ireland: 1850 302 200
Call our National Service Line and benefit from our addi-
tional 5 years FREE parts, although the engineers time and
labour is chargeable. All repairs carry a fully inclusive parts
and labour guarantee for 12 months from the date of
repair.
Note: Chargeable service is offered on the basis of payment on
completion to our Service Engineer, who will issue a receipt.
Extended Warranties
UK: 08709 088 088 or Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint offer two Service
Cover Plans to give you complete peace of mind. They
enable you to extend your first 12 months labour
guarantee by either 1 or 4 years, so that you can have FREE
repairs during the membership period.
Service Cover
FREE service repairs for a single
Hotpoint appliance during the
period of cover.
At an additional cost Service Cover
with maintenance includes an
annual electrical and safety check
along with replacement of any
parts if necessary.
Kitchen Cover
An annual payment covers repairs
for all your Hotpoint appliances
which are less than ten years old.
Additional Hotpoint appliances
purchased after you have joined
Hotpoint Kitchen Cover are
automatically included during the
annual period of cover without
further charge.
Easy payment methods
We offer a number of payment methods: cheque, credit
card, switch, cash or by taking advantage of one of our
Service Cover Plans you can spread the cost by direct debit.
For further details call: 08709 088 088
Appliance registration
To benefit from the above options, complete and return the
Appliance Registration questionnaire supplied with this
appliance. Full details and costs of our Service/Kitchen
Cover options, together with an application form, will then
be sent to you towards the end of the 12 month guarantee
period.
Hotpoint Genuine Parts & Accessories
A wide range of parts and accessories are available from
Hotpoint Genuine Parts & Accessories Mail Order Hotline
UK: 08709 077 077 or Republic of Ireland: 01 842 6836
From the moment your appliance is delivered, Hotpoint
guarantees it for five years.
●
Hotpoint appliances carry a fully inclusive 12 months
parts and labour guarantee plus FREE replacement
parts for the first five years, provided that they are fitted
by our own Service Engineer (evidence will be required
of date and place of purchase).
●
All Hotpoint servicing is carried out by our own Service
Organisation located throughout the United Kingdom
and Republic of Ireland. We will be happy to deal with
any problems which you may have.
●
For Hotpoint Refrigeration and Freezer appliances, we
cover the loss of food up to £250 during the first year
guarantee period (subject to product malfunction).
Claims must be verified by a Hotpoint representative.
Our Engineers will use every effort to avoid damage to
floor coverings and adjacent units when carrying out
repairs/service work, but in locations where the
Engineer advises you that it will be impossible to move
appliances without risk of damage, he will only proceed
with your approval that no liability is accepted.
Guarantee terms and conditions...
Your guarantee is only applicable in the United Kingdom or
Republic of Ireland and is subject to provision(s) that you
appliance:
●
Has been used solely for domestic purposes and is on
domestic premises ie. not for commercial or trade use.
●
Has been used solely in accordance with the instruction
book.
●
Has been properly connected to a suitable electrical
supply voltage as stated on the appliance rating plate.
●
Has not been subject to misuse, accident, modified or
repaired by anyone other than our own Service
Engineers.
Hotpoint Guarantee
