05-Current Ford Mustang
Hotchkis Performance LLC.
4
Hotchkis Performance LLC
Return Policy & Limited Warranty
Effective December 1, 2010 all Hotchkis products must be registered to qualify for warranty at
www.hotchkis.net
or via the mail-in warranty card, included with the product, within 30 days of the original purchase date.
IMPORTANT: This warranty supersedes all other warranties included with this product.
Return Policy
We want you to be completely satisfied with your Hotchkis Performance product. For products, presenting signs of
shipping damage please contact the freight carrier immediately. All our products are guaranteed to be free from
manufacturer’s defects. If your order arrives with a manufacture defect, please contact our Customer Service Department
at (562) 907-7757. You will be assigned a Returned Goods Authorization Number (RGA). The package you return must
show the RGA on the outside of the package, include the original invoice and be shipped prepaid to our facility. The
product has to be unused and in its original packaging materials. Exchanges or refunds made after 30 days will be
subject to a 20% restocking charge
. If you purchased your Hotchkis Performance product from an authorized
dealer, you are still covered by this return policy. All returns however, should be made to your dealer, not to
Hotchkis Performance directly.
Limited Warranty
Hotchkis Performance offers a Limited Warranty against defects in materials and workmanship for the term of 36 months
(3 years) from the date of purchase of this product. This Warranty only applies to the original retail purchaser who retains
ownership of the vehicle on which the product was originally installed. If the product is determined to be defective,
Hotchkis Performance will repair, replace or refund the purchase price of the defective product at Hotchkis Performance's
sole discretion, which shall fully satisfy and discharge any and all warranty claims. Any repaired or replaced product will
be returned to the sender excluding the cost of freight.
Products must be registered to qualify for warranty at
www.hotchkis.net
or via the mail-in warranty card, included with the product, within 30 days of the original
purchase date.
Exclusions from Warranty
Items offered but not manufactured by Hotchkis Performance are warranted according to the manufacturer's terms and
are not covered by this limited warranty. Hotchkis Performance shall not be responsible for any labor, removal,
installation, re-installation or maintenance costs. This warranty does not cover the cosmetic finish or plating of any
product or any normal wear and tear to any product including, but not limited to bushings, brackets, end-links, hardware,
steering components, shocks or springs. In addition, this warranty does not apply to any products that have been:
Improperly installed or installed by someone other than a qualified, licensed auto mechanic experienced in
the installation and removal of suspension products;
Improperly serviced, misused, or modified, altered or subjected to abuse, negligence, accident or collision;
Installed in any vehicle that has been modified;
Installed on any vehicle that has carried loads in excess of automobile manufacturer suggested weight limits;
or
Installed on any vehicle that has been subject to abnormal or excessive use, including rallying, racing, or
racing-type activities or off-road use.
Limitation of Warranty
This limited warranty is the entire and only warranty for the products and may not be modified or supplemented by any
other person or company in any form. Any description of the products, by anyone, is for the sole purpose of identifying
them and is not part of the basis of the bargain, and does not constitute a warranty that the products will conform to that
description. The statements of any salesperson do not constitute part of this limited warranty and cannot be relied upon
as a warranty.
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION
ON THE FACE HEREOF. ANY IMPLIED WARRANTIES ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED
