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EN
21
Snowflake GII
V.
SERVICE DIAGNOSIS
The table below lists several problems that you may encounter. If an alarm code is displayed, a
malfunction has occurred. Please correct any possible causes before resetting the cabinet. Potential
causes and remedies are listed below.
If an error code persists after you have carried out the checks below, please contact an authorized
technician. The characteristics of the error message must be determined. Product details including
the serial number can be found on the nameplate of the product.
PROBLEM
POSSIBLE CAUSE
REMEDY
The cabinet is not working
No power is supplied to cabinet
Check the power plug and cable are
fault free
The compressor seldom stops
running
Ambient temperature is too high
Ventilation needs to be improved
Condenser or condenser filter are
blocked
Check and clean condenser filter
regularly
Low refrigerant charge
Call authorized technician to repair a
leak
Door gaskets are not sealing
properly
Call authorized technician to replace
seals
Evaporator is iced up
Do not place hot food items in the
cabinet
Do not place food items with high
water content inside cabinet unless
they are stored in sealed containers
Start a manual defrosting cycle
Evaporator fan/fans are faulty
Call authorized technician to replace
the fan/fans
Overflowing water from the
condenser water tray
Frequent placement of hot food
items in the cabinet
Do not place hot food items in the
cabinet
Only place food items with high water
content in sealed containers in the
cabinet
Frequent opening of door or
drawers
Verify whether cabinet specifications
confirm it is suitable for current usage
Cabinet temperature is high
Condenser is blocked with dirt
and dust
Check and clean condenser filter
regularly
Air flow within cabinet is blocked
Remove items of food blocking the air
flow
Ambient air is entering cabinet
Ensure door is closed
Check for damage to the door and
drawer seals
Contact an authorized technician
Evaporator is iced up
Start a manual defrosting cycle
