10
Product Registration and Service
You must register your Biometric Safe in order to obtain Warranty Service.
Simply complete and return the enclosed product registration card or submit
through our website by going to
hornady.com/warranties.
To Receive Warranty Service
In order to report a warranty claim, call Hornady Security
®
at 800-338-3220 to
request a return authorization number. Returns will not be accepted without
prior return authorization by Hornady Security.
®
When a return authorization
number has been obtained, be sure all contents have been removed from the
Biometric Safe before sending it for service. Hornady Security
®
is not liable
for any loss, theft, or damage to personal property.
Post-Warranty Service Information
For issues concerning service after the Limited Warranty expires, contact
Hornady Security
®
at 800-338-3220.
Frequently Asked Questions
I’ve lost my keys. Can I get a replacement?
For security reasons, Hornady
®
WILL NOT
provide replacement barrel keys for
the Biometric Safe. Consult a locksmith if needed.
Where can I find the serial number?
The serial number is located on the bottom of the safe. Prior to mounting the
safe, record the serial number for future reference.
How long should the batteries last?
Quality batteries should last approximately 12 months, depending on use.
How do I return my Biometric
Safe for warranty work?
Call Hornady
®
at 800-338-3220 and one of our technicians will assist you.
Why won’t my safe open?
• Be sure a fingerprint or key code is programmed to your safe. The
Biometric Safe allows five (5) fingerprints and one (1) key code to be
programmed for use.
• Check the power source. If the unit is plugged into an electrical outlet,
the green LED light should be on. If the unit is on battery power, press the
button on the top of the safe to bring the system to ready before sliding your
finger over the scanner or entering key code.
