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Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”) will
be free from defects in materials and workmanship at the
date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
This warranty covers only those Products purchased from
an authorized Horizon dealer. Third party transactions are
not covered by this warranty. Proof of purchase is required
for warranty claims. Further, Horizon reserves the right to
change or modify this warranty without notice and disclaims
all other warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT.
THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii) replace,
any Product determined by Horizon to be defective. In the
event of a defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect any and
all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage
due to acts of God, accident, misuse, abuse, negligence,
commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any goods
by Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT, WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has
no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It
must be operated with caution and common sense and
requires some basic mechanical ability. Failure to operate
this Product in a safe and responsible manner could result
in injury or damage to the Product or other property. This
Product is not intended for use by children without direct
adult supervision. The Product manual contains instructions
for safety, operation and maintenance. It is essential to read
and follow all the instructions and warnings in the manual,
prior to assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you
may need any assistance. For questions or assistance,
please direct your email to [email protected], or
call 888.899.LOSI (5674) toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as
Horizon is not
responsible for merchandise until it arrives and is accepted at
our facility
. A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete
name, street address, email address and phone number
where you can be reached during business days, your RMA
number, a list of the included items, method of payment
for any non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt
verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item for repair you
are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Please advise
us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. If you
choose to pay by credit card, please include your credit
card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and
will be disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822, USA
All other Products requiring warranty inspection or repair should
be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822, USA
Please call 877-504-0233 or e-mail us at productsupport@
horizonhobby.com with any questions or concerns regarding
this product or warranty.
European Union:
Electronics and engines requiring inspection or repair should be
shipped to one of the following addresses:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye, Harlow
Essex CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or email
[email protected] with any questions or concerns
regarding this product or warranty.
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or email
[email protected] with any questions or concerns
regarding this product or warranty.
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d'activité du réveil matin
91230 Montgeron
France
Please call +33 (0) 1 30 47 44 70
Compliance Information for the European Union
Instructions for Disposal of WEEE by
Users in the European Union
This product must not be disposed of with other waste.
Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment.
For more information about where you can drop off your
waste equipment for recycling, please contact your local
city office, your household waste disposal service or where
you purchased the product.
WARRANTY
WARRANTY
