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list of the included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge. Repair or re-
placement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed
and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must include
this request with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left unpaid
or unclaimed after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty repair is only available on
electronics and model engines.
United States:
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at [email protected]
with any questions or concerns regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at [email protected]
with any questions or concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at [email protected]
with any questions or concerns regarding this product or warranty.
