Warranty and SErvICE ContaCt InformatIon
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/bghj7ey8c?a=GenNewRecord
888-959-2304
Sales
888-959-2304
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Service/Parts/Sales:
Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
1 yEar LImItEd Warranty
What this Warranty Covers -
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that
the product purchased (the “Product”) will be free from defects in materials and workmanship for a
period of 1 years from the date of purchase.
What is not Covered -
This warranty is not transferable and does not cover (i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to im-
proper use, installation, operation or maintenance, (iii) modification of or to any part of the Product,
(iv) attempted service by anyone other than a Horizon Hobby authorized service center, (v) Product not
purchased from an authorized Horizon dealer, or (vi) Product not compliant with applicable technical
regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR REP-
RESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETER-
MINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S IN-
TENDED USE.
purchaser’s remedy -
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be
that Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by Horizon to
be defective. Horizon reserves the right to inspect any and all Product(s) involved in a warranty claim.
Service or replacement decisions are at the sole discretion of Horizon. Proof of purchase is required
for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability -
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon
exceed the individual price of the Product on which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the purchaser or user are not prepared to accept the liability associated with the use of the
Product, purchaser is advised to return the Product immediately in new and unused condition to the
place of purchase.
Law -
These terms are governed by Illinois law (without regard to conflict of law principals). This war-
ranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Horizon reserves the right to change or modify this warranty at any time without notice.
Warranty SErvICES
Questions, assistance, and Services -
Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll
free telephone number referenced in the Warranty and Service Contact Information section to speak
with a Product Support representative.
Inspection or Services -
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. An Online Service Request
is available at http://www.horizonhobby.com/content/_service-center_render-service-center. If you do
not have internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
notICE: do not ship Lipo batteries to Horizon. If you have any issue with a Lipo battery,
please contact the appropriate Horizon product Support office.
Warranty requirements - for Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
non-Warranty Service - Should your service not be covered by warranty, service will be
completed and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without notification. Service estimates are available upon
request. You must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/content/_service-center_render-
service-center.
attEntIon: Horizon service is limited to product compliant in the country of use and own-
ership. If received, a non-compliant product will not be serviced. further, the sender will be
responsible for arranging return shipment of the un-serviced product, through a carrier of
the sender’s choice and at the sender’s expense. Horizon will hold non-compliant product
for a period of 60 days from notification, after which it will be discarded.
CompLIanCE InformatIon for tHE EUropEan UnIon
Instructions for disposal of WEEE by users in the European Union
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collections point for the
recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local
city office, your household waste disposal service or where you purchased the product.
© 2013 Horizon Hobby, Inc.
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