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WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or
service. Once assembly, setup or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com, submit a Product
Support Inquiry, or call the toll free telephone number referenced in the Warranty and
Service Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submis-
sion process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service Request
is available at http://www.horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached during busi-
ness hours. When sending product into Horizon, please include your RMA number, a