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Troubleshooting

UM19H User Manual, 99155, May 2017 

 27

Touch Screen Troubleshooting

Applies to touch screen monitors only�  To be sure that you have the most current driver, please 

check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

Symptom

Causes

Solutions

No response when 

touching the touch 

screen

Touch screen driver has not 

been installed�

Download and install the latest driver 

from the Hope Industrial website�

Touch screen cable is not 

plugged in correctly.

Make sure either the USB or Serial 

cable is securely connected to the 

monitor and PC�  Do not connect 

both�

If using a USB connection, 

does the USB cable length 

exceed 5 meters?

USB cables have a 5 meter limitation 

and could cause no touch response 

if this is exceeded�

If using a Serial connection, 

is the Serial cable plugged 

into the correct COM port?

Ensure that the Serial cable is 

connected to the COM port being 

used prior to installing the touch 

screen driver�

The cursor moves 

but does not follow 

my finger when 

touching the touch 

screen

Touch screen driver has not 

been installed�

Download and install the latest driver 

from the Hope Industrial website�

Touch screen has not been 

calibrated�

Activate the calibration utility�  In 

Windows systems, these settings 

may be found at the following 

location:
Control Panel  >  Elo Touchscreen  >  

"General" Tab

• 

Press the Align button.

• 

Touch all targets as the appear 

to calibrate the touch screen�

•  Press the Green Check button 

when verified.

Содержание HIS-UM19-***H

Страница 1: ...USER MANUAL Model No HIS UM19 _ _ _ H REVISION H 19 UNIVERSAL MOUNT INDUSTRIAL MONITOR...

Страница 2: ...led Workstations 11 Install Cable Exit Cover Plate 11 Mount the Monitor 12 Video Settings 15 Setting the Timing Mode 15 Control Panel Buttons 16 OSD and Power Lock Settings 17 On Screen Display OSD Me...

Страница 3: ...powered by a Listed Power Supply suitable for the application with outputs at SELV LPS or Class 2 levels rated 9 6 36 6VDC 2 5 A max The equipment is not intended to connect directly to a DC Mains so...

Страница 4: ...ivision 2 Groups F and G Class III or non hazardous locations only WARNING EXPLOSION HAZARD Do not disconnect equipment unless power has been removed or the area is known to be non hazardous WARNING E...

Страница 5: ...Mechanical Drawings UM19H User Manual 99155 May 2017 5 Mechanical Drawings Front View Rear View 467 4 mm 18 40 380 8 mm 14 99 397 5 mm 15 65 305 6 mm 12 03 CABLE ENTRY 467 4 mm 18 40 397 5 mm 15 65...

Страница 6: ...wings 6 UM19H User Manual 99155 May 2017 Side View 198 8 mm 7 82 34 3 mm 1 35 Side Mounting Holes 1 4 20 Internal Thread x 0 625 Deep 72 1 mm 2 84 KEYBOARD optional KVM EXTENDER optional 176 6 mm 6 95...

Страница 7: ...t the air temperature around the unit top and bottom will not exceed the rated specifications of the unit f f The maximum rated temperature for the HIS UM19 is 50 C 122 F f f Remember that even though...

Страница 8: ...ection The HIS UM19 supports digital video through its DVI port and analog video through its VGA port After selecting the appropriate interface connect one end of your video cable to the input port on...

Страница 9: ...pply to Windows systems Both Serial and USB ports are present on all touch screen monitors but only one should be used to connect the touch screen interface to the monitor All touch screen monitors ar...

Страница 10: ...ear of the monitor Connect the other end to the Serial port on the host computer Tighten the screw locks on the cable connectors to ensure adequate strain relief HAZ LOC NOTE If this step is not perfo...

Страница 11: ...s CP RG1 http www HopeIndustrial com Installations 99071 pdf CP RG2 http www HopeIndustrial co uk Installations 99120 pdf Step 3 Install the Monitor Once you have completed the full bench test configu...

Страница 12: ...nstallations 99025 pdf YB N12 KIT for YB _ _ BLK N12 Series http www HopeIndustrial com Installations 99026 pdf Yoke and Benchtop Mounting Kit for YB Series http www HopeIndustrial com Installations 9...

Страница 13: ...5 and YA _ _ 24 Series http www HopeIndustrial com Installations 99090 pdf Wall Yoke for YW _ _ 07 Series http www HopeIndustrial com Installations 99091 pdf VESA Radial Arm The VESA Radial Arm Mount...

Страница 14: ...tion instructions for specific VESA mounting options are shipped with the product and may also be found on our website at the following address http www HopeIndustrial com Installations 99034 pdf If u...

Страница 15: ...image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1280 x 1024 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on...

Страница 16: ...and adjustments screens disappear automatically after 15 seconds This is adjustable through the OSD Time Out setting in the Setup menu 2 To select a control to adjust press the up or down button to sc...

Страница 17: ...ut to Auto Image Adjust When the OSD menu IS displayed Displays the control screen for the highlighted control Menu Opens the OSD menu Exits the OSD menu and saves adjustments OSD and Power Lock Setti...

Страница 18: ...d Brightness functions Input Select Allows the user to toggle between inputs Color Adjust Provides several color adjustment modes Information Displays the timing mode video signal input Manual Image A...

Страница 19: ...nput Select menu allows the user to toggle between inputs if there is more than one computer connected to the display Use D Sub for analog VGA signals and DVI for digital signals Auto Image Adjust Men...

Страница 20: ...image for cooler white used in most office settings with fluorescent lighting Native Adds red to the screen image for warmer white and richer red Warm Adds red to the screen image for warmer white and...

Страница 21: ...ate is 60 Hz Manual Image Adjust Description H V Position Moves the screen image left or right and up or down Horizontal Size Adjusts the width of the screen image Fine Tune Sharpens the focus by alig...

Страница 22: ...ifferent applications as well as the default Standard setting This feature may also be accessed by pressing the up button outside of the OSD menu Game adjusts the gamma curve to enhance darker scenes...

Страница 23: ...r example with a 15 second time setting if a control is not pushed within 15 seconds the display screen disappears OSD Background Allows the user to turn the OSD background On or Off Auto Power Off Wh...

Страница 24: ...TH PREFERABLY MADE OF COTTON All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflectiv...

Страница 25: ...or light is lit blue Check power connections at the monitor and power source For DC models check the connector polarity and ensure input voltage is 9 6 to 36 6 VDC The Auto Power Off function is enabl...

Страница 26: ...rrectly for the source signal Activate the Auto Image Adjust function in the OSD menu Fine tune the picture by manually adjusting the image In the OSD menu these functions can be found in the Manual I...

Страница 27: ...the USB cable length exceed 5 meters USB cables have a 5 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correc...

Страница 28: ...rast Ratio typical 1000 1 static 20 000 000 1 dynamic Backlight typical LED 40 000 hour brightness half life Electrical Monitor Input AC power models 100 to 240 VAC 1 2 0 6 A 60 50 Hz DC power models...

Страница 29: ...omposite input available call for details Horizontal Scan 24 82 kHz Vertical Scan 50 75 Hz Supported Video Standards 1280 x 1024 60 75 Hz 1280 x 960 60 75 Hz 1024 x 768 60 70 75 Hz 800 x 600 56 60 72...

Страница 30: ...89 kg 24 lbs Compliances and Certifications Electrical UL 60950 3rd Edition cUL Listed Product File No E212889 FCC Class A CAN ICES 3A NMB 3A CE Environmental IEC 60721 3 Reliability WEEE Registratio...

Страница 31: ...we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accomp...

Страница 32: ...and Customer Service sales HopeIndustrial com Support and Returns support HopeIndustrial com Accounting Department accounting HopeIndustrial com www HopeIndustrial com UK Harling Road Snetterton Norw...

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