For a period of one year from the date of purchase the
appliance is covered by a guarantee which allows you to call
GIAS Service free of charge.
Remember to send off the guarantee certificate for validation
within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you
purchased the machine to show to the call out engineer,
should you need to consult one.
If your appliance shows signs of a defect or is not working
properly, before you contact GIAS Service we recommend you
carry out the checks detailed within the Troubleshooting
section.
If the problem with the appliance persists after completing all
the recommended checks, please dial the GIAS Service number.
You will be connected directly to GIAS. It is important you tell
the GIAS advisor your product's model number and serial
number, which you will find on the rating label (16 characters,
beginning with the number 3), found on the front of the
appliance (door area). By doing this, your enquiry will be
responded to more efficiently.
Hoover guarantees all parts of this product for 5 years from
the date of purchase. During that time Hoover will replace or
repair all defective parts free of charge, except for parts
subject to fair wear and tear such as belts. The call out fee and
labour costs are chargeable after the first 12 months. To
qualify for benefits under the guarantee, you must be able to
provide proof of date of purchase and the appliance must
have been installed and used in accordance with the
instructions described in this manual. Consequential losses and
accidental damage to the machine is not covered by the
guarantee.
Hoover cannot be responsible for the results of using this
machine for any purposes other than those described in this
manual.
This guarantee does not affect your statutory or common law
rights.
Note:
If repair work has been completed by an unauthorised
engineer the product guarantee may become invalid.
Hoovercare
To maintain your Hoover product in peak condition you may
wish to take out a Hoovercare policy, which for an annual
payment provides a comprehensive maintenance and repair
scheme. For more information please call 08705 400 600.
The Hoovercare scheme is not available in Eire.
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