Access your phone in Owner mode and rearrange the app icons as desired.
Why doesn't the alarm go off at the preset time?
Scenario 1:
The alarm doesn"t go off.
Cause:
Your phone is muted or the alarm volume is set to 0.
The alarm is not set to go off when your phone is muted.
Do not disturb
mode is enabled.
Solution:
Increase the alarm volume: Swipe down from the status bar to open the notification
panel. Touch and hold the Sound icon or press the Volume up button to access the
volume settings. Touch Volume and drag the slider to increase the volume.
Ensure that alarm sounds are enabled when your phone is muted: Go to Clock > Alarm >
Settings > Ring in silent mode.
Disable
Do not disturb
mode:
EMUI 4.X and EMUI 5.X: Go to Settings > Do not disturb and disable
Do not disturb
,
or touch Do not disturb mode and select Alarms only.
EMUI 8.0: Go to Settings > Sound > Do not disturb. Disable
Do not disturb
or touch Do
not disturb mode and select Alarms only.
Scenario 2:
Alarms set by sub-users don"t go off after your phone is restarted.
Cause:
When you restart your phone, all user accounts except for the owner"s are suspended. Any
alarms set by sub-users will not go off.
Solution:
Log in to the sub-user account that was used to set the alarm: Go to Settings > Users & accounts
> Users and select the desired sub-user.
Scenario 3:
Visitor account alarms don"t go off when you switch to another user account.
