Honeywell Thor CV41, Руководство пользователя, Страница: 83 / 118

CV41 Vehicle Mount Computer (Windows Embedded Standard) User Guide 75
Call Product Support
If you cannot find the answer to your problem in the “Troubleshooting the Computer”
section, you can visit the Honeywell technical knowledge base (Knowledge Central)at
www’honeywellaidc.com to review technical information or to request technical sup-
port. If you still need help after visiting Knowledge Central, you may need to call Product
Support.
Before you can call Honeywell Product Support, make sure you have the following infor-
mation ready:
• Configuration number
• Serial number
• Operating system version
• WWAN settings
• If you are using security, know the type (Wireless or Microsoft) and the full set of
parameters
• Power management settings
• If you are using Intermec Terminal Emulator (ITE), know the version and protocol. If
you are not using ITE, know the language your custom application was written in and
the tools you used to create it.
You can find most of the information listed above in Intermec Settings and in the One-
Click Internet application. Consult your application developer for information on your
custom application.
Find Your Configuration Number
Use the following procedure to help you find the configuration number of your com-
puter.
• Look at the label on the back of the computer.
The computer appears to be
locked up and you cannot enter
data.
• Perform a cold boot. For help, see Restart or Shut Down
the Computer .
• Disconnect the UPS battery. For help, see Disconnect the
UPS Battery
• If the computer does not boot or reset, contact your
Honeywell representative for help.
You tap the screen and nothing
happens. Align your screen. For help, see Calibrate the Screen .
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters. You may have locked a modifier key on the keypad. Press the
necessary key sequence to unlock the key.
Problems Operating the Computer (Continued)
Problem Solution