Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contacts us by using one of the methods below:
Knowledge Base
:
www.hasknowledgebase.com
Our knowledge Base provides thousands of immediate solutions. If the knowledge Base cannot help, our Technical
Support Portal (see below) provides an easy way to report your problem or ask your question.
Technical Support Portal
:
www.hsmsupportportal.com
The technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your
technical issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and
send and receive attachments.
Web form
:
www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support. Enter your contact details and the
description of the question/problem.
Telephone
:
www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To
obtain warranty or non-warranty service, please visit
www.honeywellaidc.com
and select
Support>Contact Service and
Repair
to see your region’s instructions on who to obtain a Return Material Authorization (RMA#). You should do this
prior to returning the product.
Limited Warranty
Refer to
www.honeywellaidc.com/warranty_information
for your product’s warranty information.
Send Feedback
Your feedback is crucial to the continual improvement of documentation. To provide feedback about this manual, contact
the Honeywell Technical Communications department at
