TROUBLESHOOTING GUIDE (CONTINUED)
Unit runs but the
humidity level does
not decrease
Dehumidifier runs
constantly/ does not
stop
The humidity level setting is
too high.
Decrease the humidity level setting.
A door or window is open,
letting in new moisture.
The temperature in the
room is too low.
Area to be dehumidified is
too large.
Make sure all windows or doors to the
outside are closed and tightly sealed.
There are other sources of
humidity in the room
(e.g. boiling water in pot).
Switch on the dehumidifier when these
sources are not present.
The capacity of your dehumidifier may not be
adequate for the room it is used in. It is
recommended to add an extra dehumidifier
for large areas.
Frost appears on the
coils
Water on the floor
Noise
Dehumidifier has been
recently turned on in low
room temperatures (usually
below 41°F (5°C)).
The garden hose/ drain
hose may be loose.
This is normal. Frost will disappear in an hour
or so after the dehumidifier is switched OFF.
Check the connections between the hose
and the drain outlet on the unit. See
Continuous Water Drainage section.
You intended to use the
water tank to collect water
but the continuous drain
hose is still connected.
Fan is working.
Disconnect the hose and replace the rubber
stopper and drain cap if using the water tank
to collect water. See Continuous Water
Drainage section.
Wind from the fan can create sounds during
operation. This is a normal sound.
A door or window is open,
letting in new moisture.
The water tank is full.
The water tank is not in the
correct position.
The temperature of the
room is too low.
Make sure all windows or doors to the
outside are closed and tightly sealed.
Empty the water tank.
Position the water tank correctly into the unit.
Unit will not operate until the water tank is
secure in place.
The dehumidifier may not work effectively in
low temperature environments. Increase the
temperature of the room or wait until the
temperature increases to use the dehumidifier.
The air filter is dirty/ blocked.
Clean the air filter.
Air outlet or intake is blocked.
Remove blockage.
The dehumidifier is designed to operate
between 41°F (5°C) and 89°F (32°C).
Moisture removal is greatly reduced if room
temperatures exceed this temperature range.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Water Tank Full
is illuminated and
the unit is beeping
Defrost
is illuminated
EN
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