11
ADD & DELETE Z-WAVE DEVICES
Please visit the Alarm.com Knowledge Base for a complete explanation
of Z-Wave communication, Z-Wave signal strength,
and additional installation resources.
Alarm.com will not recognize any Z-Wave devices previously learned into
the panel. These devices will need to be deleted from the previous Z-Wave
network and added to the SEM for the customer to use Alarm.com’s
home automation services (for example, automation control using the
Customer Website, Mobile App, and intelligent automation rules).
If the customer is on a different interactive platform,
we recommend having them log in to that site and taking
screenshots of notifications, rules, and home automation
device names for reference later.
ADDING Z-WAVE DEVICES
Using the Partner Portal or MobileTech is strongly recommended.
To add Z-Wave devices using MobileTech:
1.
Move all Z-Wave devices to their final location on the property.
2.
Log in to MobileTech.
3.
Find the customer account.
4.
Tap
Equipment
.
5.
Tap
Z-Wave Devices
.
6.
Tap to expand
Z-Wave Actions
.
7.
Tap
Add Z-Wave Devices
.
8.
Wait for the bolded message:
Checking for new devices on the
network.
9.
Trigger a device to add it to the network.
10.
When a device is added successfully, it shows up on this screen
following a 30-second delay.
11.
Continue triggering devices. You may add several devices to the
network without re-entering Add Mode.
To add Z-Wave devices using the Partner Portal:
1.
Move all Z-Wave devices to their final location on the property.
2.
Log in to the Partner Portal.
3.
Find the customer account.
4.
Click
Equipment
.
5.
Click the
emPower Devices tab
.
6.
Click
Add Z-Wave Devices
.
7.
Wait for the bolded message:
Checking for new devices on the
network.
8.
Trigger a device to add it to the network.
9.
When a device is added successfully, it shows up on this screen
following a 30-second delay.
10.
Continue triggering devices. You may add several devices to the
network without re-entering Add Mode.
TIP:
