3
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Faucet leaks underneath handle. Bonnet has come loose or O-ring on cartridge
is dirty or twisted.
1
. Move the handle to the OFF position. Unscrew the handle screw and remove
the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem to the ON
position. The leak should stop draining out from around the cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the bonnet by
turning it counterclockwise. Lift out the cartridge valve. Inspect the larger
O-ring on the cartridge bonnet and the smaller O-ring on the cartridge stem.
Remove any debris from the O-rings. If either O-ring is twisted, straighten it. If
either O-ring is damaged, replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the
two sides of the cartridge bonnet fit into the grooves on the two sides of the
faucet body. Tightly screw the bonnet onto the faucet body.
5. Reinstall the handle.
Water does not completely
shut off.
Rubber valve seat is dirty, stuck, or broken.
1
. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by turning it
counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or brass
scrap on the surface of the seat, remove it. If the rubber seat is stuck tightly in the
water inlet hole, push it gently with a fingertip so it moves up and down
smoothly. The spring (smaller end up) must be placed back underneath the valve
seat. If the rubber valve seat is worn out or broken, replace the cartridge by
calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the two
sides of the cartridge bonnet fit into the grooves on the two sides of the faucet
body. Tightly screw the bonnet onto the faucet body.
5. Reinstall the handle.
Faucet leaks around aerator.
The aerator is incorrectly fitted, dirty, or
small parts inside the aerator are improperly
installed.
1
. Remove the aerator from the spout by turning it clockwise. Inspect the black
rubber packing inside the aerator. The rubber packing should be flat.
2. Screw the aerator back onto the spout and tighten.
Faucet has an improper water
pattern.
The aerator is dirty or small parts inside the
aerator are improperly installed.
1
. Remove the aerator from the spout by turning it clockwise.
2. Gently flush the small parts inside the aerator to clear away any debris.
3. Reinstall the small parts as shown in the replacement parts exploded diagram.
Metal screens must be flat and plastic supporter must be straight.
4. Screw the aerator back onto the spout and tighten.
ROUGH-IN
8"
1-
1/
4"
5-
3/
4"
10-1/8"
5-
7/
8"
2"
2-1/8"
4-
1/
2"
7-1/4"
8-3/4"
1/2"-14NPSM-2A
HomewerksWW.com
CARE AND MAINTENANCE
Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool, and harsh chemicals as these will dull the finish and void your warranty.
OPERATING INSTRUCTIONS
Rotate the handle counterclockwise for cold water. Rotate the handle counterclockwise for hot water. The degree of handle opening determines the volume of water
flow. Returning the handle to the original position stops the flow of water.
