8
9
Problem
Possible Cause
Solution
Unit will not operate
• Unit is not plugged in
• No power to unit
• Plug unit in
• Press the ON/OFF
button to turn the
power on
• Check circuits, fuses,
try a different outlet
Reduced airflow or
poor filtering
• The back grill may be
blocked
• True HEPA filter may
be clogged
• Pre-filter may be
clogged
• Check to make sure
nothing is blocking
the back grill and air
outlet
• Replace the filter
Excessive noise
• The unit is not level
• Place the unit on a
flat, level surface
Replace filter light
remains lit after filter
replacement
• The appropriate
replace filter indicator
needs to be reset
•Press and hold the
appropriate replace
filter button for 3
seconds
The air purifier seems
to be producing odors
• The filters need
replacing
• Replace the filters as
needed
Troubleshooting
Cleaning and Maintenance
For best performance, we recommend:
• NEVER use water or any household cleaners or detergents to clean the True
HEPA filter or Pre-filter.
• Clean off the outside of the unit with a dry cloth once a month.
• NEVER use water, wax, polish, or any chemical solution to clean the outside of
the unit.
• Clean off the grill cover using a damp cloth or the brush attachment of your
vacuum once a month.
• NEVER use wax, polish, or any chemical solution to clean the grill cover.
• Replace the Pre-filter every 3 months under normal usage conditions.
• Replace the True HEPA filter every 12 months under normal usage conditions.
• Always use genuine HoMedics replacement filters for optimal performance.
This product earned the ENERGY STAR by meeting strict energy
efficiency guidelines set by the US EPA. US EPA does not
endorse any manufacturer claims of healthier indoor air from the
use of this product.
The energy efficiency of this ENERGY STAR qualified model is
measured based on a ratio between the model’s CADR for Dust
and the electrical energy it consumes, or CADR/Watt.
