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Troubleshooting Tips

Are your devices listed in your app?

If you’re having trouble installing your devices, see if they’re listed in your Home8 app:

• Navigate to     > 

••

Device Management

 to see if all your devices are listed

• Tap 

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and follow the on-screen instructions to add any missing devices

Are your devices communicating with Security Shuttle?

• If your devices don’t connect to Security Shuttle, they might be too far away. Take them to a location that’s 

closer to Security Shuttle and try again. 

• If they do connect, you’ll know the range of your device and where to install a range extender. 

• Alternatively, you can move Security Shuttle closer to your device.

• If your devices still don’t communicate with Security Shuttle, even when they’re in the same room, 

navigate to     > 

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on the Home8 app to add your devices again.

Need help installing your Home8 system?

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http://www.home8alarm.com/

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