Troubleshooting Tips
Are your devices listed in your app?
If you’re having trouble installing your devices, see if they’re listed in your Home8 app:
• Navigate to >
Device Management
to see if all your devices are listed
• Tap
+
next to the device category and follow the on-screen instructions to add any missing devices
Are your devices communicating with Gateway?
• If your devices don’t connect to Gateway, they might be too far away. Take them to a location that’s
closer to Gateway and try again.
• If they do connect, you’ll know the range of your device and where to install a range extender.
• Alternatively, you can move Gateway closer to your device.
• If your devices still don’t communicate with Gateway, even when they’re in the same room,
navigate to >
Device Management
>
+
on the Home8 app to add your devices again.
Do you need to reset your camera?
If your camera isn’t communicating with Gateway, your app may ask you to reset your camera.
• Press and hold the reset tab in the back of the camera for approximately 5 seconds, until the Status/Link
light goes off. Let go, wait 2 minutes.
• Return to the app and follow the onscreen instructions.
Need help installing your Home8 system?
http://www.home8alarm.com/faq/
[email protected]
V1.0
