Troubleshooting Tips
Are your devices listed in your app?
If you’re having trouble installing your devices, see if they’re listed in your Home8 app:
>
Device Management
to see if all your devices are listed
• Navigate to
• Tap
Add Device from the Side Menu and follow the on-screen instructions to add any missing devices
Are your devices communicating with Security Shuttle?
• If your devices don’t connect to Security Shuttle, they might be too far away. Take them to a location that’s
closer to Security Shuttle and try again.
• If they do connect, you’ll know the range of your device and where to install a range extender.
• Alternatively, you can move Security Shuttle closer to your device.
• If your devices still don’t communicate with Security Shuttle,
not listed,
even when they’re in the same room,
navigate to >
Add D
evice
>
+
on the Home8 app to add your devices again.
Need help installing your Home8 system?
Visit our FAQ page: http://www.home8alarm.com/faq/
User Manuals: http://www.home8alarm.com/manuals/
Call us at 1-844-800-6482
Email us at [email protected]
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