9
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Steamer fails to heat.
No steam.
Water sprays from nozzle.
Nozzle gurgles.
Intermittent steam.
No power or water.
Insufficient water.
Fill too much water over
the maximum line.
Water drop near the nozzle
(normal phenomenon).
Sediment build-up in the
container.
Plug it into the power
outlet or fill the reservoir
with water.
Turn ON/OFF switch
to OFF and refill water
container.
Pour some water out until
the water level is under
the maximum line.
Hold the steamer vertically
and shake the body gently
to allow water to drain
back into reservoir.
Follow the procedure for
remove mineral build-up.
Cleaning Water Tank
Remove build-up calcification mineral by adding several drops of vinegar in the water
of water tank, then rinse with clean water.
Note on descaling:
Use descaling agent to remove the limescale on the surface of the water tank and
heating element.
Refer to instruction of decaling agent that you purchased from market, or refer to the
water tank size and the scale of limescale to prepare the descaling solution - the ratio
of descaling agent and warm water(140OF) should be 1:20 roughly. Keep the prepared
descaling solution in the water tank for 10-30 minutes. Then pour off the descaling liquid
and wash it with clean water several times till there is no descaling liquid left. If there is
a lot of limescale, you can repeat the above steps one more time.
Never use other detergent to clean the water tank. If there is detergent residue in the water
tank, it may cause water spray when the steamer is working. If you encounter a similar
situation, immediately turn off power button and clean the water tank with tap water for
2-3 times till there is no detergent residue left.