14
Troubleshooting
Problem
Possible Cause
Solution
The fireplace does
not operate.
The power light is ON but
the flame effect is not
visible.
There is excessive noise
when the heater is
operating.
The heater is not
operating.
□
The fireplace is not plugged in.
□
A circuit breaker is tripped or a
fuse blown.
□
The ON/OFF switch is defective.
□
There is loose wiring.
□
The fireplace is not operating
correctly.
□
LED strip is not functioning.
□
There is loose wiring.
□
The blower is dirty or clogged.
□
The heater assembly is defective.
□
The heater is not operating
correctly.
□
The heater switch is defective.
□
The heater assembly is defective.
□
There is loose wiring.
□
The vents are dirty or clogged.
□
Make sure the fireplace is plugged in
to a standard 120V outlet.
□
Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□
Call customer service.
□
Call customer service.
□
Refer to the operating instructions.
□
Call customer service.
□
Call customer service.
□
Refer to Maintenance of Motors in the Care and
Maintenance section of the firebox manual.
□
Call customer service.
□
Refer to the operating instructions.
□
Call customer service.
□
Call customer service.
□
Call customer service.
□
Unplug the unit. Clear the vent area
of dust and debris. Wait ten minutes,
plug the unit in again and turn on the
heater.
If you have any questions regarding the product, please call Home Depot Customer Service, 1-800-986-3460, 8 a.m. – 7
p.m. EST,
Monday – Friday, 9 a.m. - 6 p.m., EST, Saturday.
The power light is ON but
the ember bed flame is not
flickering.
□
LED strip is not functioning.
□
There is loose wiring.
There is excessive noise
when the flame is ON but the
heater is OFF.
□
The rotating flame reflector shaft is
rubbing against the housing.
□
The flame reflector shaft motor is
defective.
□
Open the back of the firebox and reposition the flame
reflector shaft. Turn off the unit prior to servicing.
□
Call customer service.
□
Call customer service.
□
Call customer service.
