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HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Display shows "
"
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel
of the fireplace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " "
The thermostat sensor is broken.
Contact customer service for a replacement
thermostat sensor.
Display shows " "
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air
inlets and outlets are not blocked as this may
cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug
and operate. Monitor the heater for signs of
overheating. If the problem persists
discontinue use of the heater and contact
customer service.
Display shows " "
This is normal operation.
Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug fits tight in the
outlet. Heaters draw more current than small
appliances. Overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the
heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Display Shows "E5"
The heater air outlet is blocked.
Verify there is a 3 foot clear space in front of
the heater air outlet.
Heater does not blow warm air.
The heater is in a cool down cycle.
Normal operation will continue to run for
several minutes before shutting down. Times
will vary based on temperatures. During this
time cool air will blow.
There is no power and the logs do not
glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs glow, but there is no flame
effect.
The flame effect turned off.
Press the Flame button several times.
The heater does not blow warm air.
Thermostat setting is
preventing the heater from
turning on.
Adjust the temperature settings to ensure
that the thermostat is set higher than the
current room temperature.
Troubleshooting
