10
M
A
J.
:
18/11/
2014
www.home-confort.net
EN
Assistance
Support for the Home Confort software application
and equipment
Should you encounter any problems during the installation or use of the product (software or hardware),
only the HOME CONFORT technical support team is authorized to diagnose the problem
.
If you have any questions related to the installation of this product, or if you experience a failure upon
installation (camera not recognised, cannot identify the WiFi network, cannot consult remotely, equipment
failure, missing components, etc.):
>
You must contact our Technical Support team using the "
Troubleshooting form
" available on the
Home Confort website:
http://www.home-confort.net/en/content/troubleshooting-form
You will receive an email with a ticket number, a case number used to reference your
problem throughout the help process.
Customer Service will respond within 24-48 hours,
Monday-Friday: 9:00 a.m. - 12:00 p.m. / 2:00 p.m. - 5:00 p.m.
For more information about accessories and new models,
visit our website at www.home-confort.net.